Reviews of Golden Tulip São José dos Campos 4 stars

Hello Mr. Franz! Thank you for taking the time to share your experience with us. We truly value your feedback, as it helps us understand where we’re doing well and where we need to improve. We’re glad to know that you appreciated our location inside the shopping mall and the convenience it offered, as well as our proximity to your family. That said, we’re genuinely sorry to learn that some aspects of your stay fell short of your expectations. Your comments are taken very seriously, and we’re committed to improving these areas to ensure a more welcoming and seamless experience for all our guests. We will reach out to you directly to better understand the details of your experience, especially your concerns regarding our breakfast service. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you again and provide a stay that better reflects the value you expect and deserve. Julia Soares, Guest Relations.

Hello Mr. Franz! Thank you for taking the time to share your experience with us. We truly value your feedback, as it helps us understand where we’re doing well and where we need to improve. We’re glad to know that you appreciated our locat… Show more

Hello Ms. Melissa! Thank you so much for your amazing review and for rating us a 10! We're absolutely delighted to know that you had such a positive experience during your stay with us. The entire team and I were thrilled to read your kind words, we truly appreciate the special mention! Providing friendly, informative, and professional service is what we strive for, and it’s wonderful to know we made such a great impression. We’re also glad you enjoyed our location and the convenience and safety of having so many amenities nearby. It’s great to hear you had the chance to explore the local restaurants too! Thank you as well for your feedback about the room size. We value every suggestion and will keep it in mind as we look for ways to improve our guest experience. We hope to welcome you back again very soon! Julia Soares, Guest Relations.

Hello Ms. Melissa! Thank you so much for your amazing review and for rating us a 10! We're absolutely delighted to know that you had such a positive experience during your stay with us. The entire team and I were thrilled to read your… Show more

Hello Julie! We’re truly delighted to hear that your stay with us was perfect! It’s a great honor to have had the opportunity to provide you with the best experience possible. Our team works hard and is constantly striving to improve our service, so knowing that it made a positive impact on your stay means the world to us — it's exactly what we aim for. Thank you so much for your kind comment and thoughtful review. We look forward to welcoming you back and making your next stay even more special! Julia Soares Guest Relations.

Hello Julie! We’re truly delighted to hear that your stay with us was perfect! It’s a great honor to have had the opportunity to provide you with the best experience possible. Our team works hard and is constantly striving to improve our … Show more

Hello Mr. Roberto! Thank you so much for taking the time to share your feedback and for giving us such a great rating! We're truly pleased to know that you found our staff to be excellent and appreciated the cleanliness and modern feel of our facilities, this means a lot to us. Your comfort is very important to us, and we take all guest feedback seriously. We’ll be reviewing our pillow options to see how we can offer a better experience, perhaps on your next visit you could try our Deluxe room, which has a pillow menu and a variety of types to better suit individual preferences. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay! Julia Soares Guest Relations.

Hello Mr. Roberto! Thank you so much for taking the time to share your feedback and for giving us such a great rating! We're truly pleased to know that you found our staff to be excellent and appreciated the cleanliness and modern feel… Show more

Hello Mr. Lucas Thank you for sharing your feedback. We are truly sorry to hear that your experience with our breakfast staff did not meet your expectations. We always strive to provide excellent service, and we will address this concern with our team to ensure we improve in the future. I'm going to send an e-mail so we can talk about this situation and our team hopes you will give us another opportunity to serve you and provide a more positive experience. Julia Soares Guest Relations.

Hello Mr. Lucas Thank you for sharing your feedback. We are truly sorry to hear that your experience with our breakfast staff did not meet your expectations. We always strive to provide excellent service, and we will address this concern w… Show more

Dear Patricia, Thank you so much for your kind words about our location and team! We are thrilled to hear that you had a positive experience with us. We also appreciate your feedback regarding the water temperature fluctuations. We sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that we are currently investigating the issue to ensure it is resolved promptly for future guests. We hope to welcome you back soon and provide you with an even better experience. Warm regards, Rodrigo Chediek General Manager

Dear Patricia, Thank you so much for your kind words about our location and team! We are thrilled to hear that you had a positive experience with us. We also appreciate your feedback regarding the water temperature fluctuations. We since… Show more