Reviews of Golden Tulip Natal Ponta Negra 4 stars
Av Engenheiro Roberto Freire, 4382, Ponta Negra, Natal, CEP 59090-000, Brazil
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Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation
Misleading information
Dear Ms. Daniela, We sincerely regret that your experience with us was not entirely satisfactory. We would like to clarify that, in cases such as yours — with a reservation for two adults and one child — we do offer the option of adding an extra bed to the room, upon request and for an additional fee, as was explained by our team at check-in. We were surprised by your feedback, as no concerns were brought to our attention during your stay — only at the time of check-out. We reaffirm our commitment to transparency and to the comfort and satisfaction of our guests. Should you need any further clarification, we remain at your disposal. We hope to have the opportunity to welcome you again in the future for a more pleasant experience. Sincerely, Matheus Machado Concierge – Golden Tulip Natal Ponta Negra
Dear Ms. Daniela, We sincerely regret that your experience with us was not entirely satisfactory. We would like to clarify that, in cases such as yours — with a reservation for two adults and one child — we do offer the option of adding a… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIt was well located, breakfast very good, clean venue
Dear Adriana, Thank you so much for your kind review and for rating us a 9.0! We’re delighted to hear that you had a great time with us and enjoyed our location, breakfast, and cleanliness. Your satisfaction is very important to us. We hope to welcome you back soon for another enjoyable stay! Warm regards, Matheus Machado Concierge – Golden Tulip Natal Ponta Negra
Dear Adriana, Thank you so much for your kind review and for rating us a 9.0! We’re delighted to hear that you had a great time with us and enjoyed our location, breakfast, and cleanliness. Your satisfaction is very important to us. We ho… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe hotel is very well located, near the beautiful Ponta Negra beach and various amenities. The best samba bars of Natal are max. 2 km away from the hotel, easily reacheable by taxi. Some good restaurants are a walking distance, also an artesanal shop and laundry service. The Ocean panorama view from the large room was indeed spectacular, the higher floor the better. Courtesy water was available upon entering the room. Breakfast is only slightly above average, but was fabulous, again, was the Atlantic Ocean view which you can enjoy while having breakfast. TV worked from the beginning, which is not often the case, and had choice of news in Portuguese and Spanish. The hotel by the reception has a stall with personnel which offers various daily excursions from Natal city – I was not interested, but it is always good to have such offers. Wake up calls requests were duly executed by the reception staff.
While the beautiful Ponta Negra beach is hardly 100 away down the hill, the return to the hotel implies a very important steep climb uphill, which prompted me to take a taxi. The pool water is shallow but overall it’s a decent swimming pool. The wardrobe was misfunctioning upon arrival, but was quickly fixed upon complaint. The bedside reading lights were so poor that they were hardly of any use unless other lights were on at the same time.
Dear Mr. Sergio von Humboldt, Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are glad to hear that you appreciated our privileged location near Ponta Negra beach, the stunning ocean view from your room, and the convenience of nearby attractions. It’s also great to know that our reception staff was attentive to your wake-up calls and maintenance requests. We truly value your constructive comments about the breakfast, the pool, and especially the bedside lighting and the initial wardrobe issue. Feedback like yours helps us continuously improve the experience we offer to our guests. Should your travels bring you back to Natal, it would be a pleasure to welcome you again and provide an even better stay. Warm regards, Matheus Machado – Concierge
Dear Mr. Sergio von Humboldt, Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are glad to hear that you appreciated our privileged location near Ponta Negra beach, the stunnin… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewStaff very helpful & friendly. Room very clean and comfortable
Pool closed for two consecutive days. Lighting in bedroom not good especially bedside
Dear Guest, Thank you so much for your kind words about our staff and the cleanliness and comfort of your room. We are truly happy to know that these aspects contributed positively to your stay. We sincerely apologize for the inconvenience caused by the pool being closed and the room lighting, especially near the bed. Your feedback is extremely valuable, and we will certainly pass it along to the appropriate departments for review and improvement. We hope to welcome you back soon for an even better experience! Warm regards, Matheus Machado Concierge – Golden Tulip Natal
Dear Guest, Thank you so much for your kind words about our staff and the cleanliness and comfort of your room. We are truly happy to know that these aspects contributed positively to your stay. We sincerely apologize for the inconvenienc… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in January 2025
Verified reviewBreakfast and location
Towels were really old and scratchy.
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast and our location. However, we sincerely apologize for the condition of the towels. We take your comments seriously and will address this issue with our housekeeping team to ensure that all towels are in better condition for future stays. We appreciate your input and hope to have the opportunity to welcome you back soon. Best regards, Matheus Machado Guest Relations - Golden Tulip Natal
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast and our location. However, we sincerely apologize for the condition of the towels. We take your comments seriously and will address this issue … Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewThe view was very nice, and the place was clean and confortable
It had some details not good, like the bathroom’s can trash was broken, the sheets always come out of the ma mattress
Thank you for sharing your feedback with us! We’re pleased to hear that you enjoyed the view and found the place clean and comfortable. We also appreciate you pointing out the areas where we can improve, such as the bathroom trash can and the bedding. Rest assured, we will address these issues to ensure a better experience for future guests. We value your input and look forward to welcoming you again soon.
Thank you for sharing your feedback with us! We’re pleased to hear that you enjoyed the view and found the place clean and comfortable. We also appreciate you pointing out the areas where we can improve, such as the bathroom trash can and t… Show more
Reviewed: 13 December 2024 · Stayed in December 2024
Verified reviewThe Breakfast was excellent
The room smelled and the sheets were so thin you could see the mattress, the pillows were stained. The hotel claims to be 4 stars but is more like 2. I booked for 3 nights and left after 1, and found another hotel. Stilled paid for 3 nights.
thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the breakfast. However, we're truly sorry to learn about the issues you encountered with the room and linens. This is certainly not the experience we aim to provide, and we deeply apologize for the inconvenience. Your comments regarding the room conditions will be addressed with our team to ensure improvements. We understand your decision to leave early, and we're sorry that your stay didn’t meet expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.
thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the breakfast. However, we're truly sorry to learn about the issues you encountered with the room and linens. This is certainly not the exp… Show more
Reviewed: 8 October 2024 · Stayed in August 2024
Verified reviewReviewed: 5 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 September 2024 · Stayed in August 2024
Verified reviewI think location is great but going to the sea a problem due to the road without pedestrian crossings
Air conditioning is too loud
We are happy to know that you think the location of our hotel is great. However, we are sorry to hear about the difficulties in accessing the beach and the problem with the air conditioning. Your comments are very important to us and will be taken into consideration to improve our guests' experience. We are always looking for solutions to ensure the comfort and safety of our visitors. Thank you for sharing your feedback and we hope you give us the opportunity to welcome you back on a future stay! Sincerely, Matheus Machado Guest Relations
We are happy to know that you think the location of our hotel is great. However, we are sorry to hear about the difficulties in accessing the beach and the problem with the air conditioning. Your comments are very important to us and will b… Show more
Reviewed: 4 August 2024 · Stayed in July 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewThe location, the room size and view, the laundry service, the cleanliness
Unfortunately the staff could not speak English (except 1 or 2) and the breakfast could have more variations.
Hello Nora, We appreciate your willingness to review us. We apologize for any discomfort caused. We hope to have the opportunity to welcome you back soon and provide the positive experience you deserve. Always count on our hospitality. Sincerely, Rayane Miranda Quality Agent
Hello Nora, We appreciate your willingness to review us. We apologize for any discomfort caused. We hope to have the opportunity to welcome you back soon and provide the positive experience you deserve. Always count on our hospitality.… Show more
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 June 2024 · Stayed in June 2024
Verified review