Reviews of Mercure Belem Boulevard 4 stars
Travessa Dom Romualdo de Seixas, 1560, Umarizal, Belém, CEP 66055-200, Brazil
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe staff were so lovely, and the reception and restaurant were great.
The room was quite run down, and needed a really good clean. The pool area was lovely, but the pool needed cleaning.
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in April 2025
Verified reviewReviewed: 6 June 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewO pequeno almoço era bom e variado
The facilities
Hello, Ines! Thank you for sharing your experience and for highlighting our breakfast positively. We regret that our facilities did not fully meet your expectations. Your feedback is very important to us and has already been forwarded to the responsible departments for review and improvements. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience. Best regards, Mercure Belém Boulevard Team
Hello, Ines! Thank you for sharing your experience and for highlighting our breakfast positively. We regret that our facilities did not fully meet your expectations. Your feedback is very important to us and has already been forwarded to t… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewI liked the pool and a reasonable life fitness gym. Best location
For the price the rooms and bedding could be much better. Holiday express has a lower price and better rooms
Dear Robert, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our pool, fitness facilities, and central location, it’s always great to know when these aspects make a difference in our guests’ stay. We’re sorry to hear that the room and bedding did not meet your expectations, especially in terms of value for the price. Your comments have been shared with our management team for review, as we are always looking for ways to improve the guest experience. We hope to welcome you again in the future and provide an even better stay. Best regards, Mercure Boulevard Team.
Dear Robert, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our pool, fitness facilities, and central location, it’s always great to know when these aspects make a difference in our guests… Show more
Reviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewIt was it nice hotel with a good breakfast.
Dear Mrs. Joanne, Thank you for bringing to our attention your important impressions referring to your stay at Mercure Belém Boulevard. Thank you for your contribution and, even now, we are waiting for the next opportunity to welcome you in Belém, where all our staff will be at your disposal to ensure the excellence of our services. Sincerely, Ariane Mathne General Manager
Dear Mrs. Joanne, Thank you for bringing to our attention your important impressions referring to your stay at Mercure Belém Boulevard. Thank you for your contribution and, even now, we are waiting for the next opportunity to welcome you… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewLocation is in a nice area, rooms are comfortable, I had a really good view, staff was halo full and friendly
It is high rise and one of only two elevators was broken which led to some delays Breakfast was until 10:30 and really at 10:3 the buffet was gone - which is generally ok but would have been nice to ‘warn’ guests who were still eating to get things they may still want …
Dear Marie-Luise Thank you for taking the time to tell us about your experience at the Mercure Belém Boulevard. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuela Calumby Frontdesk Coordinator
Dear Marie-Luise Thank you for taking the time to tell us about your experience at the Mercure Belém Boulevard. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure,… Show more
Reviewed: 14 December 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewNice and central. Staff were nice
Dear Ms. Cameron, Thank you very much for your review of Mercure Belém Boulevard. Our team is honored by your positive experience. We look forward to having you back to enjoy the experience again. Sincerely, Ariane Mathne General Manager
Dear Ms. Cameron, Thank you very much for your review of Mercure Belém Boulevard. Our team is honored by your positive experience. We look forward to having you back to enjoy the experience again. Sincerely, Ariane Mathne General Manag… Show more
Reviewed: 9 September 2024 · Stayed in August 2024
Verified reviewThe breakfast is fine but lacks regional dishes and fruits
Dear Mr. Roberto, Thank you for your review of the Mercure Belém Boulevard. We would like to inform you that the entire management of the restaurant and staff has been changed and improved. We hope to welcome you back again in the future. Sincerely, Ariane Mathne General Manager
Dear Mr. Roberto, Thank you for your review of the Mercure Belém Boulevard. We would like to inform you that the entire management of the restaurant and staff has been changed and improved. We hope to welcome you back again in the future… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewLocation, the super pro-active staff, the breakfast. The hotel is in a nice area and I definitely recommend to stay there
The only thing I would improve is the swimming pool maintenance. Pool needs to be cleaned everyday since sunscreen residual was evident. A part from that, everything was good
Dear Mr. R. Fiot We are so pleased to receive such positive words about our team, which allows us to keep our motivation high to provide the best service. Regarding the pool, our maintenance is carried out weekly with the application of specific products, which requires the area to be closed for 18 hours for the action and then manually cleaned. In any case, we will take your suggestion to the management team for a thorough evaluation. Thank you very much for your kindness and attention. Until the next visit. Mercure Belém Boulevard Team
Dear Mr. R. Fiot We are so pleased to receive such positive words about our team, which allows us to keep our motivation high to provide the best service. Regarding the pool, our maintenance is carried out weekly with the application of s… Show more
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewThe breakfast spread was great, and the breakfast staff was very friendly. The fitness room also had a lot of good equipment, and there are a few good restaurants and bars that are safe to walk to from the hotel.
The front desk staff was incredibly lazy. The battery on our door broke, and for several hours we had to go to the front desk every time to have someone let us into our room. Initially they said they needed to wait for a technician to help. Finally, they got sick of bringing us to our room and fixed the door themselves in just 5 minutes. They could have avoided a lot of frustration in the first place. Also the beds were too soft and hurt our backs. Finally, the pool area was neglected and the gym never had water in it until the last day (7th) day I used it.
Dear Alexie, Thank you very much for taking the time to give us your feedback regarding your stay. Comments like this help us review our internal processes and, of course, improve our product and service. We would like to inform you that we treat your review as a point for improvement and are working on all the points mentioned. Sincerely, Ariane Mathne General Manager
Dear Alexie, Thank you very much for taking the time to give us your feedback regarding your stay. Comments like this help us review our internal processes and, of course, improve our product and service. We would like to inform you that… Show more
Reviewed: 1 August 2024 · Stayed in July 2024
Verified review