Reviews of Iberostar Waves Bahia - All Inclusive 5 stars
Rodovia Ba 099, Km 56, Praia do Forte, CEP 48280-000, Brazil
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Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewnothing
I had high expectations for my stay at the Iberostar Waver, but unfortunately, my experience was far from what was promised. From the moment I arrived, I encountered a series of issues that reflected a serious lack of management and hospitality. The staff, rather than being welcoming and helpful, were consistently disrespectful and dismissive. Basic questions were met with vague or contradictory information, and any attempts to clarify were handled with impatience or indifference. It was clear that there was a lack of training and coordination among the team, which created a chaotic and frustrating atmosphere throughout the stay. What was most disappointing was the overall absence of genuine hospitality. I expected a level of care and professionalism that simply wasn’t there. Instead, I felt like I was being tolerated rather than truly hosted. Unfortunately, I cannot recommend Iberostar Waver and hope the management takes serious steps to improve the guest experience.
Dear Diego, Thank you for taking the time to share your feedback regarding your recent stay at Iberostar Waves Bahia. We are truly sorry to hear that your experience did not meet your expectations, and we regret any frustration or disappointment you encountered. At Iberostar, we strive to provide a welcoming, respectful, and professional environment for all our guests. Your comments suggest that we fell short in this instance, and for that, we sincerely apologize. This is not reflective of the service we aim to deliver, nor of the many positive experiences shared by our guests on a regular basis. Warm regards, Online Reputation Management Iberostar Waves Bahia
Dear Diego, Thank you for taking the time to share your feedback regarding your recent stay at Iberostar Waves Bahia. We are truly sorry to hear that your experience did not meet your expectations, and we regret any frustration or disappoi… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewVery nice hotel. Most stuff were very friendly and helpful. Great food in main restaurant. Inflated playground in the swimming pool. Very warm water in swimming pool. Animals living in hotel area. Good quality drinks and cocktails. Water in glass bottles for refilling.
We were feeling discriminated in main restaurant (two weiters were helping everyone around us but we were ignored, felt invisible). We escalated it daily, 3 times in total, after 3rd one situation got improved. Also in bars there were few people which I would call not friendly for us. The same we would say about cleaning personel. Water in tap is not crystal, but bit yellow. Small ants in the room. Our impression is that is not place for people from Europe / non speaking Portuguese or Spanish.
Dear Marcin, Thank you for taking the time to share your experience at Iberostar Waves Bahia. We are pleased to know that you enjoyed several aspects of your stay, such as the quality of our food, the hospitality of most of our team, and the amenities designed for comfort and relaxation. However, we were deeply concerned, please allow us to clarify that Iberostar maintains a firm and ongoing commitment to diversity, inclusion, and respect for all guests, regardless of nationality, language, or cultural background. Our team is trained and expected to deliver equitable service at all times, and any perception to the contrary is taken seriously. We are sorry to know that your experience did not fully reflect this standard. Your feedback has been shared with the management team for further review and reinforcement of our service values. We appreciate your honest remarks, as they help us move forward, and we hope to have the opportunity to welcome you again and provide a stay that better reflects the hospitality we strive to deliver. Kind regards, Online Reputation Management Iberostar Waves Bahia
Dear Marcin, Thank you for taking the time to share your experience at Iberostar Waves Bahia. We are pleased to know that you enjoyed several aspects of your stay, such as the quality of our food, the hospitality of most of our team, and … Show more
Reviewed: 8 March 2025 · Stayed in December 2024
Verified reviewThe area is really pleasant!
Nothing. I loved the property
Dear Guest, We were thrilled to receive your feedback after your stay at our hotel. We hope you will return to visit us again soon. Kind regards, Online Reputation Management Iberostar Waves Bahia
Reviewed: 24 December 2024 · Stayed in November 2024
Verified reviewReviewed: 21 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 December 2024 · Stayed in December 2024
Verified reviewAll inclusive services were great with very good quality food, nice swimming pools and beach
One of the diners booking was the last shift and the food options in the buffet were limited (not fully refilled)
Hello Gonzalo, Thank you so much for taking the time to share your experience about your first stay at Iberostar Praia do Forte. We are pleased you had a positive experience and will review your suggestions for future improvements. We hope to welcome you back soon. Best regards, Online Reputation Management Iberostar Waves Bahia
Hello Gonzalo, Thank you so much for taking the time to share your experience about your first stay at Iberostar Praia do Forte. We are pleased you had a positive experience and will review your suggestions for future improvements. We ho… Show more
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewAll inclusive
Hello Tiago, We were delighted to read your positive review. It was a pleasure having you, and we hope to see you again soon. Kind regards, Online Reputation Management Iberostar Waves Bahia
Reviewed: 3 November 2024 · Stayed in October 2024
Verified reviewThe hotel buildings were of a good standard but no lifts.
Food was repetitive. The hotel did not cater for English speakers. We had issues with air conditioning in the room on the first day.
Hello Marcus Vinicius, First and foremost, we would like to thank you for choosing Iberostar Waves Bahia as your recent holiday destination. We are delighted to read that our rooms and facilities were of your entire satisfaction. Likewise, we would like to take this opportunity to thank you for sharing your feedback with us as it is our most reliable source to identify the areas where we have room for improvement. Thank you for sharing your review; will be delighted to welcome you back in the very close future! Best regards, Online Reputation Management Iberostar Waves Bahia
Hello Marcus Vinicius, First and foremost, we would like to thank you for choosing Iberostar Waves Bahia as your recent holiday destination. We are delighted to read that our rooms and facilities were of your entire satisfaction. Likew… Show more
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewThe food offer, diverse and of good quality
Music all day long, you need to choose the right spot to find some peace
Hi Beatriz, We were thrilled to receive your feedback after your stay at Iberostar Waves Bahia. We hope you will return to visit us again soon. Kind regards, Online Reputation Management Iberostar Waves Bahia
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewBeing close to the beach
Kids plays are somewhat far from the main pool
Hello Diego, Thank you for your kind words following your recent holiday in Iberostar Waves Bahia. We look forward to welcoming you back in the near future. Kind regards, Online Reputation Management Iberostar Waves Bahia
Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewThe hotel is great! Pools are amazing, rooms are quiet comfortable, people are friendly and there is a lot of activities going on! There’s even a kids play room. Everything is always very very clean and in order. Very spacious and lots of nature. Food is good in main restaurant and there’s always drinks and water everywhere. Overall it was quiet and ok stay
We had quiet a few “little” problems: 1. Booked a transfer from Salvador airport to the hotel and we were never picked up, and we had to get to the hotel in a taxi with our baby in a baby comfort that was not ok. I am waiting to get reembolses for that. 2. The crib they put in the room was broken and we had to wait more than 4 hours to get a new one and we managed by 18:30 (nearly our babies bed time) because we took the broken crib to the reception 3. Main restaurant is extremely noisy, so much so that our baby could stay only y about 15 min in there before he would start to get fuzzy or crying. Even for us the noise was extremely upsetting. So most of our meals were rushed in a 15 min timeline. 4, other restaurants at night the food was not good at all, only the one where the theme is Bahia of course. The rest totally not worth it. 5.since the main restaurant is buffet after the first hour of service all the food and service looked very messy. The buffet doesn’t look fresh after 1 or 1.5 hours. So we always rushed to the restaurant to eat within the first hour, and that was stressful specially in the morning. 6. I think it was due to the time of year (August) but the beach was not very easy acess. Ocean with very big waves, very small beach due to the high tide and all the chairs and umbrellas were squeezed together.
Hello Melina, Thank you for sharing with us your review about your recent stay at our hotel, Iberostar Waves Bahia. We regret to hear that your stay was not entirely satisfactory and thank you for sharing your detailed feedback. I’m glad you found positive aspects such as the pools, the comfort of the rooms, cleanliness, and the available activities. However, I understand that the issues you encountered were significant and affected your experience. Regarding the airport transfer, we apologize for the inconvenience. We have checked with the reservations department, and your refund is already being processed. It will be issued within the timeframe indicated in the email. The noise in the main restaurant and the quality of food in the other restaurants are points we will consider for improvement. We appreciate your feedback on the buffet and the beach situation, and we will address these issues to provide a better experience for our guests. Your feedback is very valuable and helps us to improve. We hope to have the opportunity to regain your trust on a future visit. Online Reputation Management Iberostar Waves Bahia
Hello Melina, Thank you for sharing with us your review about your recent stay at our hotel, Iberostar Waves Bahia. We regret to hear that your stay was not entirely satisfactory and thank you for sharing your detailed feedback. I’m glad… Show more
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewThe location was amazing, we had an oceanfront room, which was surprisingly quiet as there was a lot of activity around the main pool area…depending on what type of vacation you want, I would definitely recommend asking which building you’re in.
The only complaint we had was 2 mornings with cold showers
Hello Barbara, Here at Iberostar Waves Bahia, we strive daily for a standard of quality that combines efficiency, agility, and professionalism. Receiving feedback like yours helps us understand that we are on the right track. Our location is truly privileged, and knowing that we met your needs brings us great joy. I have shared your review with our team, and they will certainly be delighted to hear that we have fulfilled our role successfully. Please do not hesitate to return; we will be eagerly awaiting you and your family on your next stays. Best regards, Online Reputation Management Iberostar Waves Bahia
Hello Barbara, Here at Iberostar Waves Bahia, we strive daily for a standard of quality that combines efficiency, agility, and professionalism. Receiving feedback like yours helps us understand that we are on the right track. Our locatio… Show more
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewReviewed: 3 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewReviewed: 20 May 2024 · Stayed in May 2024
Verified reviewReviewed: 5 April 2024 · Stayed in March 2024
Verified reviewEntertainment - they have a great team leading pool and beach activities Swimming pools Buffet restaurants Beach and beach facilities
Table tennis - not so good table and place to play
Hi Cecilia, Thank you for your kind words and positive feedback! We are so happy to hear that you received such wonderful service while staying at the Iberostar Bahia and that everything was to your liking during your stay. We will be sure to share your compliments with the entire hotel team as I know they will be delighted to hear it. We hope to welcome you back again soon and wish you safe travels in the meantime. Warmest regards, Online Reputation Management Iberostar Bahia
Hi Cecilia, Thank you for your kind words and positive feedback! We are so happy to hear that you received such wonderful service while staying at the Iberostar Bahia and that everything was to your liking during your stay. We will be… Show more
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewReviewed: 10 March 2024 · Stayed in February 2024
Verified reviewReviewed: 9 March 2024 · Stayed in March 2024
Verified reviewVery friendly staff and extremely professional. Very clean room and facilities. Great activities for family and friends. Fast check-in and check-out. Variety of food options and drinks.
The beach itself is not suited for snorkeling. Regarding smoking, we were exposed to it in too many places. By the theater, the pool areas, and the beach. Iberostar should make the entire area smoke free.
Hello Casey, We are grateful to you for choosing Iberostar Bahia for your recent holiday and for sharing your experience at our resort. It is amazing to read that you have returned home with a sense of satisfaction thanks to the exceptional service of our team, our facilities and variety of food options and drinks. In relation to spaces for smokers, we would like to clarify that in Brazil there is no Anti-Smoking Law and the hotel must respect it. This law prohibits smoking in spaces that are dated, or partially dated on both sides of the wall, partition, roof or awning. We look forward to welcoming you back in the very near future!Best regards, Online Reputation Management Iberostar Bahia
Hello Casey, We are grateful to you for choosing Iberostar Bahia for your recent holiday and for sharing your experience at our resort. It is amazing to read that you have returned home with a sense of satisfaction thanks to the exception… Show more
Reviewed: 20 February 2024 · Stayed in February 2024
Verified review