Reviews of ibis Guarulhos Aeroporto 3 stars
Rua General Osório, 19, Guarulhos, CEP 07024-000, Brazil
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewThe employees were very nice and very profissional.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe location and the staff are very good.
The mattress is old and uncomfortable.
Hello, Alexandre,Thank you very much for your review and for highlighting our location and team — we are happy to know that these points positively contributed to your stay. 😊Your feedback is very important to us and helps us to continually evolve. We hope to have the opportunity to welcome you again soon, with improvements implemented and an even more pleasant experience.With affection,Silvana LinsOperational SupervisorHotel ibis Guarulhos Airport
Hello, Alexandre,Thank you very much for your review and for highlighting our location and team — we are happy to know that these points positively contributed to your stay. 😊Your feedback is very important to us and helps us to continually… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe bed was comfortable
The value for money was terrible and the dinner was not good at all.
Dear guest, Laili,Thank you for your feedback. We're glad you liked the bed! We are very sorry that we did not meet your expectations regarding dinner and value for money. We will take your comments into consideration to improve.Sincerely,Operational SupervisorHotel Ibis Guarulhos
Dear guest, Laili,Thank you for your feedback. We're glad you liked the bed! We are very sorry that we did not meet your expectations regarding dinner and value for money. We will take your comments into consideration to improve.Sincer… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in January 2025
Verified reviewbreakfast wash for me super. Shuttle i don't use.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Silvana Lins Supervisora Operacional Hotel Ibis Guarulhos
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's a… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewGreat breakfast, delicious.
Too much constant noise in the room all night.
Hello, Eduardo,Thank you for sharing your experience. We are glad you enjoyed the comfort of the room and our breakfast. We apologize for the noise and the slow check-in — we will review these issues with the team to improve. We hope to have the chance to welcome you again and provide a more peaceful stay.Silvana LinsOperational SupervisorHotel ibis Guarulhos Hotel
Hello, Eduardo,Thank you for sharing your experience. We are glad you enjoyed the comfort of the room and our breakfast. We apologize for the noise and the slow check-in — we will review these issues with the team to improve. We hope to ha… Show more
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewBreakfast is good
Nothing life in the location surrounding by nothing life.
Dear Mahmoud, ae Thank you for sharing your feedback. We are pleased to hear that you enjoyed our breakfast. Regarding the location, we understand that the surrounding area may seem quieter, which for some guests is a positive point, offering peace and quiet. However, we are always looking for ways to indicate nearby attractions and points of interest to our guests to make their stay more enjoyable. Sincerely, Silvana Lins Operational Supervisor Hotel ibis Guarulhos Hotel
Dear Mahmoud, ae Thank you for sharing your feedback. We are pleased to hear that you enjoyed our breakfast. Regarding the location, we understand that the surrounding area may seem quieter, which for some guests is a positive point, off… Show more
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewI liked breakfast a lot. Good location and connection with airport.
The driver of shuttle from airport was not very friendly. Bottle of shampoo in shower was empty. Door of shower unable to close well. And check in done previously on booking was useless because I was asked the same data over hotel counter.
Dear Eduardo,Thank you for sharing your experience with us! We are glad to know that you enjoyed our breakfast and that the location and connection to the airport were convenient for your stay.However, we regret the inconveniences you encountered with transportation, the shower conditions, and the check-in process. Your feedback is very important to us, and we have already forwarded these issues to the responsible teams in order to ensure improvements and provide a more comfortable experience for our guests.Sincerely,Silvana LinsOperational SupervisorHotel ibis Guarulhos Hotel
Dear Eduardo,Thank you for sharing your experience with us! We are glad to know that you enjoyed our breakfast and that the location and connection to the airport were convenient for your stay.However, we regret the inconveniences you encou… Show more
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewThe breakfast was very good
The booking has been made for 2 peoples My girlfriend and I , they gave us a twin bed room, after come to the reception they change us to a PNE room. The room was in incredible conditions 1 smelly very bad 2 the bed has very poor quality 3 the shower don’t stop leaking water 4 the flush and the sink not working 5 when you go to shower the water goes to the entry door 6 the tools is from 90, looks like they had it for decades I will stop here 7 Gym not available I stayed in Ibis all over the world and that was my worst experience. Ever small country’s in African has better quality rooms that this hotel
Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Obs: Gym under maintenance seeking improvements for guests. I hope you'll come back soon to see how amazing the changes that were made in just two days have become. Sincerely, Silvana Lins Supervisora Operacional Hotel ibis Guarulhos Hotel
Dear Guest last name, Thank you for taking the time to tell us about your experience at the Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. A… Show more
Reviewed: 6 January 2025 · Stayed in November 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewOnly one of the front people was very nice .new hire that spoke English. Parking staff was also very nice They let us in at 11 am which was nice
Kitchen staff needs to be trained for customer service. They need to smile a little but understand that guests are not their enemies. Without the guest they will not have those jobs yet they treat everyone like we owe them a favor. Kitchen people need to be more efficient as they are too laid back. We had to ask to bring eggs and other stuff because no one is checking to see what is running out to replenish. TV signals are very distorted regardless of the channel The front counter people were very upset or sad and it showed in their faces. This was not a welcoming hotel and I have stayed in 9 of them in Brazil in the past month. Towels are very old and some are stained and this goes for most ibis hotels . I don't know what they do with the money but certainly it does not go back to improve the hotel . Elevators going down button never worked so it was upsetting to call the elevator going up when you want to go down
Dear Dario, Thank you for taking the time to share such a detailed review of your stay. We are deeply sorry that your experience did not meet your expectations, especially regarding the service of the staff, the maintenance of the facilities, and the quality of the services offered.As for the conditions of the towels, the TV signage, and the functioning of the elevators, we also appreciate you pointing out these issues, as they help us identify areas that need immediate attention to ensure a better experience. Sincerely,Silvana LinsOperational SupervisorHotel ibis Guarulhos Hotel
Dear Dario, Thank you for taking the time to share such a detailed review of your stay. We are deeply sorry that your experience did not meet your expectations, especially regarding the service of the staff, the maintenance of the facilitie… Show more
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 December 2024 · Stayed in December 2024
Verified review