Reviews of Liiv Mar - Natal Ponta Negra
8920 Rua Francisco Gurgel, Ponta Negra, Natal, CEP 59090-050, Brazil
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Reviewed: 28 June 2025 · Stayed in April 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewBrand New Building. Modern Rooms. Very Close to the Beach. Great Staff.
Thank you very much for sharing your experience! We are delighted to know that you enjoyed the modern facilities, the proximity to the beach, and the service provided by our team. We work continuously to offer a fresh, well-maintained and welcoming environment, always striving to exceed expectations. It will be a pleasure to welcome you back on future visits to Ponta Negra Beach!
Thank you very much for sharing your experience! We are delighted to know that you enjoyed the modern facilities, the proximity to the beach, and the service provided by our team. We work continuously to offer a fresh, well-maintained and w… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe location is unbeatable — close to the beach, restaurants, and shops. The check-in process was fully digital and surprisingly easy, with clear instructions and 24/7 support through WhatsApp. The rooms are spotless, modern, and super cozy, with great air conditioning and comfortable beds. I also appreciated the thoughtful touches like a shared kitchen, laundry area, coworking space, and even a filtered water dispenser in the hallway! Everything felt safe, efficient, and well-maintained. A perfect mix of comfort, practicality, and autonomy — would definitely stay again!
Everything went fine!
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and appreciated both the comfort and the practicality of our spaces. It’s great to know that the digital check-in, cozy rooms, and shared amenities like the kitchen, laundry, and coworking space made your experience smooth and enjoyable. Your feedback motivates us to keep improving and offering the best for our guests. We’d be delighted to welcome you back anytime — you’ll always be very welcome at Liiv Rooms!
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and appreciated both the comfort and the practicality of our spaces. It’s great to know that the digital check-in, cozy rooms, and shared amenities li… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe fee of 40r$ that was not clear from the website
Sure! Here's the English translation of the message: --- Hello! Thank you for your feedback. 😊 Regarding the R$40 fee, it refers to the service fee and is clearly displayed at the time of booking, following the standard format used by the Booking.com platform. We understand that, in some cases, this information may be overlooked, but it is always available in the listing details and also in the price summary before confirming the reservation. We’re always available to clarify any questions and look forward to welcoming you again soon! 💙🏡✨
Sure! Here's the English translation of the message: --- Hello! Thank you for your feedback. 😊 Regarding the R$40 fee, it refers to the service fee and is clearly displayed at the time of booking, following the standard format used b… Show more
Reviewed: 27 April 2025 · Stayed in January 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewLocation, cleanness, room.
Too costly for what's offered. Great location, clean but no staff on site nor breakfast included. Not worth it for what's offered.
We appreciate your feedback and are glad you enjoyed the location, cleanliness, and room. Our concept is designed to provide a practical and modern stay with a focus on digital convenience. While we don’t have staff on-site, our virtual concierge is always available to assist. Additionally, breakfast options are available for pre-order through our service. We’ll take your comments into consideration as we continue improving our guest experience. Hope to have the opportunity to welcome you again in the future!
We appreciate your feedback and are glad you enjoyed the location, cleanliness, and room. Our concept is designed to provide a practical and modern stay with a focus on digital convenience. While we don’t have staff on-site, our virtual co… Show more
Reviewed: 9 December 2024 · Stayed in November 2024
Verified reviewCheck in is quite hard. All digital by WhatsApp. It’s not really efficient because you have to keep choosing the same option multiple times and sometimes it just say your time is up and you have ro start again.
Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced during check-in. We understand that the digital process can sometimes be frustrating, especially when it requires repetitive steps. We're constantly working to improve our system, and your comments will help us make it more efficient. We hope to make your future experiences smoother and more convenient. If you need assistance, feel free to reach out to us directly.
Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced during check-in. We understand that the digital process can sometimes be frustrating, especially when it requires repetitive steps. We'r… Show more
Reviewed: 21 November 2024 · Stayed in October 2024
Verified reviewCheck-in e check-out digital de forma rápida e eficiente.
We're glad you appreciated the fast and efficient digital check-in and check-out process! Our goal is to make your stay as smooth and convenient as possible. Hope to welcome you again soon!
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewI booked a luxury triple room with an ocean view and a balcony; however, I received a small room without a balcony and with a wall view. This was far from what was shown in the photos, and the room did not offer any view at all. They charged me for the luxury triple room but provided me with a standard room without issuing a refund. Additionally, the check-in process was terrible. The only available option for assistance was a bot on WhatsApp, which was only in Portuguese, making it very difficult for those who aren’t fluent in the language. On the day of check-in, they didn’t send me the access codes until 6 PM, causing a great deal of stress as I struggled to find a way to contact them. Furthermore, there was no safebox in the room, and the door handle was broken, which made me feel unsafe.
I’m really sorry to hear about your disappointing experience. It’s important to us that our guests feel comfortable and enjoy the accommodation they booked, so we apologize for the mix-up with the room. The issues with the check-in process and communication are also something we take seriously, and we’ll look into improving the system to avoid these frustrations in the future. Safety is a top priority, and we’ll address the concerns regarding the room’s safety features and condition immediately. We truly appreciate your feedback and will work to ensure a better experience for future guests. If you ever decide to give us another chance, we’ll do everything we can to provide the experience you were expecting.
I’m really sorry to hear about your disappointing experience. It’s important to us that our guests feel comfortable and enjoy the accommodation they booked, so we apologize for the mix-up with the room. The issues with the check-in process … Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewEverything! The building had a curb appeal, was clean inside at the common areas. the room was also clean and pretty! Loved the AC and the cleanliness! I beber stayed in a hotel without front desk and will def do it again!
NA
Thank you for highlighting the practicality of our hotel! Our goal is to offer a compact space that is both functional and comfortable for our guests. We hope that, overall, you had a good experience, and we look forward to welcoming you again!
Thank you for highlighting the practicality of our hotel! Our goal is to offer a compact space that is both functional and comfortable for our guests. We hope that, overall, you had a good experience, and we look forward to welcoming you ag… Show more
Reviewed: 14 January 2024 · Stayed in January 2024
Verified reviewNothing really. My cousin was staying there so I booked a room for me, my husband and my daughter to stay one night on our last day of holidays before flying back home.
There is no staff whatsoever, so if there is any issue it is a text message service (although they answer promptly). The room I booked was not the same as the picture shown on Bookings. It was supposed to be a double bed and a single bed. We got there and it was a king single, not big enough for 2 people and a mattress on the floor. The room smelled like dog, we were horrified and ready to move to a different hotel when the text msg cust service gave us a code of a better room (proper double bed and a mattress on the floor). The hotel rents its rooftop space to a cocktail bar that plays loud music well into the night. We couldn't sleep even though we were exhausted. It was torture for my 5y old girl. We complained and there was nothing they could do apparently. So I found rhe number of the cocktail bar and begged for them to lower the volume and stop dragging chairs as we were directly underneath. If party is yoir reason to be there, go for it. We will never be back, that's for sure.
We are very sorry for your experience. We apologize for the discrepancy between the room you reserved and the one initially provided. Indeed, our service is 100% virtual, with quick responses to assist with any unforeseen issues, and we are working to improve the experience and transparency in the accommodation selection process. Regarding the cocktail bar, we understand how the noise may have impacted your comfort, especially for those with children, and we pass on requests to the bar whenever possible to keep the environment more peaceful. If you're interested in giving us another chance in the future, we would love to offer you a stay that better meets your expectations.
We are very sorry for your experience. We apologize for the discrepancy between the room you reserved and the one initially provided. Indeed, our service is 100% virtual, with quick responses to assist with any unforeseen issues, and we are… Show more
Reviewed: 5 January 2024 · Stayed in January 2024
Verified reviewThe check-in was a bit confusing and stressful. (I was afraid of being charged twice since you have to pay through another platform them booking). The room was spacious and nice, it just missed some more places to store your stuff in the room (I left it inside the suitcase and it is ok too) and in the Bathroom (it was no place at all there for storage). The location is Amazing! Close to the beach (although to swim we had to walk a bit since they are under construction right there) but still very Nice. Also very close to many good restaurants!! The windows are not soundproof so, you can hear everything that is going around, I would say a bit noisy, but in an ok way! Overall, I would stay there again.
The check-in was a bit confusing and stressful. Especially for not having a Brazilian Phone number...YOU have to remember to do 2 days before your stay so you get the codes at the right time and day. They asked for payment through another platform that is not booking (which is annoying since you have to fill in the information for payments many times. I was afraid of being charged twice as well and if it was trustful). Regarding the shower in the bathroom, it "pointed" the water way too close to the wall, and I missed places to put our stuff. Missed cabinets and support, in the bathroom and the bedroom. There is a rooftop in the building and you can hear the music in the bedroom at night, but it was ok to sleep with.
We really appreciate your detailed feedback. We know that the remote check-in process can cause some confusion, especially regarding payment and the lack of a Brazilian phone number. We will look into this to ensure that the information is clearer for future guests. Regarding the lack of storage in the room and bathroom, this is a great suggestion to improve the practicality of the accommodation. We will also consider the soundproofing, especially with regard to noise from the rooftop bar. The location, as you mentioned, is indeed one of our greatest strengths, and we're glad you enjoyed the restaurant options nearby. We hope to have the opportunity to welcome you again soon with an even better experience!
We really appreciate your detailed feedback. We know that the remote check-in process can cause some confusion, especially regarding payment and the lack of a Brazilian phone number. We will look into this to ensure that the information is … Show more
Reviewed: 27 October 2023 · Stayed in October 2023
Verified reviewWas clean
Very complicated check in. Didn’t have any staff to help and outside the rooms are very hot
We appreciate your feedback! Sad comments that your experience was not positive :( Our check-in is 100% online and our support team is available for any needs. We recommend checking in in advance to speed up the process :) We hope you come back soon and share new, more enjoyable experiences with Liiv, Thank you!
We appreciate your feedback! Sad comments that your experience was not positive :( Our check-in is 100% online and our support team is available for any needs. We recommend checking in in advance to speed up the process :) We hope you come … Show more
Reviewed: 17 May 2023 · Stayed in April 2023
Verified reviewReviewed: 22 February 2023 · Stayed in February 2023
Verified reviewReviewed: 20 January 2023 · Stayed in January 2023
Verified reviewReviewed: 12 January 2023 · Stayed in January 2023
Verified reviewReviewed: 2 January 2023 · Stayed in January 2023
Verified review