Reviews of Luz Hotel by Castelo Itaipava 4 stars
Avenida Gustavo Dobrandino da Silva, 145, Foz do Iguaçu, CEP 85863-743, Brazil
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Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe receptionist was very supportive, and there were many options in the minibar.
The window blinds did not work properly.
Dear Sasha, thank you for your review and for the kind words about our team and the minibar. We apologize for the inconvenience with the window blinds and would like to inform you that we are already looking into the issue to have it resolved. We would also like to remind you that our front desk is always available to promptly assist with any needs or concerns during your stay. We look forward to welcoming you again soon! Sincerely, Luz Hotel By Castelo Itaipava Hotéis
Dear Sasha, thank you for your review and for the kind words about our team and the minibar. We apologize for the inconvenience with the window blinds and would like to inform you that we are already looking into the issue to have it resolv… Show more
Reviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewIt is close to the bus station and taxi place.
AC in the room always give me a hard time.
Dear Rafael, thank you for sharing your experience with us. We’re glad to know that our location, close to the bus station and taxi stand, was convenient for your stay. We’re sorry for the inconvenience with the air conditioning. Please note that our front desk team, along with our maintenance department, is always available to assist or take the necessary action as soon as any issue is reported. Your feedback is very important and helps us continue improving. We hope to have the opportunity to welcome you again soon! Sincerely, Luz Hotel Team
Dear Rafael, thank you for sharing your experience with us. We’re glad to know that our location, close to the bus station and taxi stand, was convenient for your stay. We’re sorry for the inconvenience with the air conditioning. Please not… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewRoom is ok, bed is comfortable, and there is no external noise.
There is nothing other than the room itself. Pools are not comfortable and there is no gym, restaurant or anything to do if you stay longer than one night.
Dear Rafael, Thank you for sharing your experience with us. We’re glad to know that the comfort of the room and the peaceful environment contributed positively to your stay. Please note that Luz Hotel offers accommodation with breakfast included, as well as a leisure area with an ambient-temperature pool, a heated jacuzzi, and a game area — all as described on our official channels. Your feedback is very important to us and will be carefully considered, as we are always striving to improve our services. We hope to have the pleasure of welcoming you again soon! Sincerely, Luz Hotel Team
Dear Rafael, Thank you for sharing your experience with us. We’re glad to know that the comfort of the room and the peaceful environment contributed positively to your stay. Please note that Luz Hotel offers accommodation with breakfast i… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewGood location next to bus station. Restaurants and supermarket within walking distance. Nice room.
We stored our bags after check out, because we had a night bus. When we asked for our bags at the end of the afternoon it turned out the staff had moved our bags due to flooding. Our bags were drained, but the staff did not bothered to inform us. After we confronted the staff about the fact that all our stuff was soking wet, they provided a room so we could use a hairdryer to dry our bags.
Dear Adriana, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience that occurred when retrieving your luggage. Unfortunately, during the period of your stay, there was an isolated incident of flooding in the luggage storage area, a situation beyond our control, which required our team to relocate the items as a preventive measure. We reaffirm our commitment to the continuous improvement of our services and, once again, apologize for any inconvenience caused. Sincerely, Luz Hotel By Castelo Itaipava Hotéis
Dear Adriana, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience that occurred when retrieving your luggage. Unfortunately, during the period of your stay, there was an isolated in… Show more
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewComfort location, good breakfast.
Hotel needs renovation, rooms are a little bit outdated
Thank you for sharing your experience with us. We're glad you enjoyed our location and breakfast. We appreciate your feedback regarding the facilities. We are continuously evaluating improvements to provide an even more comfortable stay for our guests. We hope to have the opportunity to welcome you again soon. Sincerely, Luz Hotel By Castelo Itaipava Hotels
Thank you for sharing your experience with us. We're glad you enjoyed our location and breakfast. We appreciate your feedback regarding the facilities. We are continuously evaluating improvements to provide an even more comfortable stay… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in February 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewI liked the room and the bed was amazing and so big. The breakfast was very complete and had all type of food.
The room could have water bottles for the price of the room.
Thank you very much, Yolanda! We’re glad to hear that you enjoyed the room and our spacious, comfortable bed. We’re also pleased to know that our breakfast met your expectations. We look forward to welcoming you back in the future. Best regards!
Thank you very much, Yolanda! We’re glad to hear that you enjoyed the room and our spacious, comfortable bed. We’re also pleased to know that our breakfast met your expectations. We look forward to welcoming you back in the future. Best reg… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe staff is very friendly. Bruna, Antonio, Alexandro and others are very polite and helpful. Comfortable bed, spacious room and bathroom. Nice pool area with ping pong table, pool table and comfy cheats. Exceptional breakfast. Definitely recommend.
Not in the city center but not a big problem, close enough
We are truly delighted with your review! Our team, especially Bruna, Antonio, and Alexandro, will be very happy to know that their service made a difference in your stay. It’s great to hear that you enjoyed the comfort of the room, the leisure area, and our exceptional breakfast. Thank you so much for recommending us! We look forward to welcoming you back soon for more wonderful moments. Best regards, Luz Hotel By Castelo Itaipava Hotéis
We are truly delighted with your review! Our team, especially Bruna, Antonio, and Alexandro, will be very happy to know that their service made a difference in your stay. It’s great to hear that you enjoyed the comfort of the room, the leis… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewWindows are isolated, so it is pretty quiet. Breakfast is pretty good.
Their air conditioning has a lot of bugs and doesn t work properly. I asked for help and they insisted that the windows were open (which they were not) and they didn t fix it.
Thank you for sharing your experience. We are pleased to know that you appreciated the soundproof windows and the breakfast. We sincerely apologize for the inconvenience with the air conditioning and how your request was handled. We will reinforce with our team the importance of providing proper assistance to our guests to ensure their comfort. We hope to have the opportunity to welcome you again and provide an even better stay. Luz Hotel By Castelo Itaipava Hotéis
Thank you for sharing your experience. We are pleased to know that you appreciated the soundproof windows and the breakfast. We sincerely apologize for the inconvenience with the air conditioning and how your request was handled. We will re… Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewThe breakfast and the rooms
The check in time
Mario, thank you for reviewing us, we are glad you liked our accommodations. We look forward to seeing you again. Happy 2025!
Reviewed: 4 January 2025 · Stayed in October 2024
Verified reviewThis hotel is a hidden gem right in front of the bus station. Despite the busy location, it’s impressively quiet, offering a peaceful stay. The property is new and impeccably clean, with attention to detail that truly stands out. The breakfast is excellent, with a wide variety of fresh and delicious options to satisfy any appetite. If you’re looking for convenience, comfort, and cleanliness, this hotel is an excellent choice. Its location near the bus station makes it perfect for travelers, and the quality of the amenities and service makes it well worth a visit. Highly recommended!
Thank you very much for your detailed and positive review! We are extremely happy to know that your experience with us was so pleasant and that we met your expectations. It is gratifying to know that the location, tranquility, cleanliness and breakfast were highlights during your stay. Our team is dedicated to offering the best in comfort and service, and it is great to know that our work is being recognized. We hope to have the opportunity to welcome you again soon. We will always be ready to offer an even better experience! Att, Luz Hotel By Castelo Itaipava Hotéis.
Thank you very much for your detailed and positive review! We are extremely happy to know that your experience with us was so pleasant and that we met your expectations. It is gratifying to know that the location, tranquility, cleanliness a… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewRight next to the bus station! Easy to locate, kind staff, clean facilities.
Thank you very much for your review Jessica, we are happy to know that you had a great experience with us. Our location, attentive staff and environment are designed to provide the best to our customers. We hope to see you again on your next travels!
Thank you very much for your review Jessica, we are happy to know that you had a great experience with us. Our location, attentive staff and environment are designed to provide the best to our customers. We hope to see you again on your nex… Show more
Reviewed: 10 December 2024 · Stayed in November 2024
Verified reviewReviewed: 7 December 2024 · Stayed in December 2024
Verified reviewFriendly staff and comfortable rooms.
Yousefi, We are happy that you were satisfied with your stay here with us, we hope that you can come back soon!
Reviewed: 23 November 2024 · Stayed in October 2024
Verified reviewEverything is very clean, the rooms are big and the pool area is nice! Breakfast is very good.
Dear Julia, thank you for taking the time to review us. We are happy to know that we exceeded your expectations. We hope to continue being your choice of accommodation in Foz do Iguaçu. Best regards, Luz Hotel By Castelo de Itaipava Hotéis Team.
Dear Julia, thank you for taking the time to review us. We are happy to know that we exceeded your expectations. We hope to continue being your choice of accommodation in Foz do Iguaçu. Best regards, Luz Hotel By Castelo de Itaipava Hotéis … Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewClean
Lacked electrical ports for USA devices. Windows were not soundproof. Can hear traffic and dogs at night.
Dear Maria, we thank you for your evaluation and comments, it is important for us. We will investigate the issue of the window working properly, we apologize for any inconvenience. Team Luz Hotel By Castelo de Itaipava.
Reviewed: 6 July 2024 · Stayed in June 2024
Verified reviewReviewed: 22 June 2024 · Stayed in April 2024
Verified reviewSwimming pool, close to main bus station
We greatly appreciate your review. We look forward to seeing you on another opportunity.