Reviews of Hampton by Hilton Guarulhos Airport 4 stars

Very clean, comfortable and super friendly staff. Nice breakfast.

Location and rooms are good

Food wasn’t as good

The reception staff were nice and helpful, tried their best to grant my request to checkout late.

N/A

Spacious room and bathroom, clean and with a free shuttle from/to the airport. Good wifi

Although 15-17 degrees C outside AC was kept on so at checkin the room was too cold. Even though I changed settings of AC it didn’t manage to warm up the room (good for the extra blanket in the wardrobe) For the shuttle service I was given details beforehand about time and location at the airport (although location was a bit vague considering the size of the area for other buses/shuttle and there was no sign around, only from other hotels) and when trying to reach out to them via messages to confirm exact location and time I had no reply. (Unfortunately I didn’t have local sim card to call, only an e-sim with internet data). Luckily some more travelers were around waiting for the same shuttle :) so talking with them I managed to make sure I am in the correct place and catch the shuttle on time but all in all, it was a bit stressful considering my arrival was at night Breakfast was a bit disappointing, in general due to lack of greens/vegetables but plenty of pastries/bread based varieties (maybe a staple of brazilian breakfast ..?). Also some foods that were supposed to be warm were almost cold. Fresh fruits and fresh juice were top, though

Great location for someone who is in transit. The hotel has a shuttle to facilitate guests to and from the airport. We had our dinner at the hotel, and the food was delicious!

The rooms were too small.

Close to the airport with shuttle bus. Room service

The breakfast Free airport shuttle

Room temperature too cold and no heating available

Excellent Wifi Great breakfast Comfortable room and beds Shuttle to the airport

Shuttle bus from airport, location to airport

Nothing

The staff members were friendly, and I appreciated the fact that they allowed me to enter my room an hour before 14:00. The Internet speed was quite good.

This was the second time I stayed in this hotel not because I was satisfied the first time but because both bookings were made for the same trip to Brazil, i.e. for my arrival and my departure from the country. The room was not very clean as there were stains on the sheets and also on the floor. There was a lot of noise in the room both from other visitors in other rooms, as well as from the street (I do not refer to the airplanes) because the outside windows were not good enough to soundproof the noise. Although the breakfast was in principle good many items were missing at 9:00 that I was there (the breakfast ends at 10.00). For example, I waited for about 20 minutes to bring cheese for my toast!.

The staff were friendly, and the breakfast was good. The location was good.

The room was quite noisy because I could constantly hear people in other rooms, but most importantly the windows were not properly soundproofed so there was a lot of exterior noise, and I do not mean the airplanes but the street noise. The pillowcase smelled cigarette smoke! The overall experience was average, and I found the price too expensive for what was offered.

Location near airport

Needs some renovation . Carpets in corridors worn. Plug points in room loose.

Excellent wheelchair service at GRU. Rapid luggage delivery from aircraft.

Luggage pickup very crowded at GRU. Hotel room small, very limited space.

For me is great! I always stay there when I travel to Brazil. It is close to airport, they have shuttle service. The hotel lobby has a nice and cozy design, as well as the rooms. Breakfast start earlier than the majority of hotels which is good for early flights.

All is good. If I have to say something to improve is the pillows.

The attentiveness of the staff

Nothing