Zero complaints.

I have staying at L’Hotel PortoBay São Paulo, off and on since 2011 and I have always enjoyed the experience. The hotel is manages with the utmost professionalism and the staff are friendly, well informed, and always “go the extra mile” for their guests. The location of the hotel, just off Avenida Paulista, is close to outstanding restaurants, cultural amenities, and public transportation. I will be back next year for sure, se Deus quiser.

Stayed in August 2025

Nothing negative to note

Great location Staff were super polite and friendly Breakfast was great with plenty of choices

Stayed in June 2025

Wish breakfast was included!

Beautiful hotel, staff were incredible, clean, accommodating would definitely recommend! Breakfast was incredible!

Stayed in June 2025

We changed the room as we decided to stay one more night. The category was lower than first one and there was no Nespreso and steam iron. It’s a five stars hotel, I think it’s not a big deal keep this kind of amenities in all rooms

Everything! The staff is very nice, the breakfast is delicious, the room is very clean and very quiet!

Stayed in May 2025

Can;t think of anything.

The location of this hotel could not have been better for me. Less than one block to Paulista Avenue. There was a major shopping mall just a few minutes walk away. This shopping mall had restaurants if you don't feel like venturing out for dinner very far from the hotel. The breakfast buffet was excellent with a wide variety of selections including cooked to order eggs. I also appreciated the concierge who helped me with my bus ticket to Ilhabela. I recommend this hotel.

Stayed in April 2025

The only feedback is that the drainage was a little slow/blocked when showering.

Everything. The pictures didn’t do it justice. It was a great location and they did an amazing job taking care of the property and keeping it updated. You got the historical vibe but the modern amenities, comfortable bed and linens, attentive service - everything was just great.

Stayed in April 2025

The breakfast room was a bit small

The room was really nice

Stayed in April 2025

Breakfast options could be a little better (more variety).

Location and room decor.

Stayed in April 2025

Great hotel in an even better location, just off the iconic Paulista Avenue. Rooms are spacious, modern and clean and both the bar and restaurant are very welcoming serving a great breakfast. The staff were very helpful and friendly at all times. Definitely a good place to stay if you’re visiting São Paulo!

Stayed in April 2025

Staff was very kind and allowed for early check in. We travelled during carnival, and the location was perfect, next to the shopping mall on avenida Paulista.

Stayed in March 2025

Bar not open all day. Extra and incidental charges not itemized on bill for easy review or at least not provided to me. Pool could use new liner.

Classic feel like an old hotel. Decor of rooms and spaces. Location at the literal top of Sao Paulo. Nice smell.

Stayed in March 2025

Renewing swimming pool

Location Friendly staff

Stayed in January 2025

Pool

Room “ok”. Breakfast “good” very good waiters, especially Alejandro. Pool “very bad, not clean and low maintenance”. Location “top”.

Stayed in March 2025

It’s really hard to criticize anything as we truly enjoyed the hotel and everything around it. If I had to be pedantic, I would suggest adding some kind of mesh to cover the fresh buffet, as flies kept flying around, which made it unappealing. We ended up ordering a freshly cooked breakfast because of that.

We stayed for four nights and loved everything about the hotel – the location, facilities, cleanliness, and food. We will definitely stay again if we visit São Paulo. My husband had a birthday during our stay, and the staff surprised him with a super fresh and delicious cake. They set up the table and added a sparkling candle to make it even more special. We will never forget the hotel’s hospitality

Stayed in March 2025

Great staff! Helpful with all questions, very attentive to detail. Beautiful rooms. The hotel is in the center, you can quickly get everywhere by Uber.

Stayed in March 2025

RESTAURANT

LOCATION STAFF

Stayed in February 2025

The wifi was fickle and inconsistent :/

This property is as good as described. Everything—the staff, the breakfast, the Japanese jacuzzis, the rooms—was exceptional. We felt incredibly safe and cared for, and the team went above and beyond to answer all of our questions. We ate at the bar twice and enjoyed the burrata and picanha. I highly recommend L'hotel and hope to return in the future.

Stayed in March 2025

They overcook the eggs

Location Tranquility Service

Stayed in February 2025

Great location, access to local special spots! Fantastic staff, service and loved the quiet boutique hotel experience!

Stayed in January 2025

I had a wonderful stay at this hotel. It is centrally located, making it incredibly convenient for exploring the city, with easy access to key attractions, restaurants, and public transportation. The rooms are impressively spacious, providing plenty of comfort and room to unwind after a long day. One of the highlights of my stay was how exceptionally quiet the rooms were, ensuring a peaceful and restful night’s sleep without any disturbances. The overall atmosphere of the hotel is welcoming, and the staff is friendly and attentive, always ready to assist with any requests. I highly recommend this hotel for anyone looking for a comfortable and well-situated place to stay.”

Stayed in January 2025

Nothing

Beautiful hotel. Well appointed and luxurious and in a great location. Staff were wonderful, all of them that felt like they had a genuine duty of care to ensure a pleasant stay and experience in SP. Communication was great and we thoroughly enjoyed our stay. Very central location in SP and highly recommended.

Stayed in January 2025

Nothing

Good quality hotel with good facilities

Stayed in January 2025

The staff was excellent. They were very welcoming, attentive and friendly.

Stayed in January 2025

-

Everything

Stayed in January 2025