Reviews of Pousada Juliane
Rua Tijucas, 53, Penha, CEP 88385-000, Brazil
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Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewProperty is ok but the staff was very rude and the beds were very uncomfortable
The beds were very uncomfortable, when I arrived there were no pillows and no bedsheets. I complain in Google maps and the manager threatened me and insulted me
Hello Federico. It is important to make it clear that there was no threat or insult by our part, so much so that you deleted the complaint on Google after we explained to you the reason for some items missing in the suite, which was caused by the laundry company's delay in delivering the bed linen that day, in other words, a situation that was beyond our control and that has not happened since then because we have aligned the schedules with this partner company. Unfortunately we believe that you have come to complain once again because we felt the need to report your misconduct at our hotel through this platform, because in your first comment you were the one who had offended our company that has been so praised by our customers for almost two decades of existence.
Hello Federico. It is important to make it clear that there was no threat or insult by our part, so much so that you deleted the complaint on Google after we explained to you the reason for some items missing in the suite, which was caused … Show more