Reviews of Pousada Luis XV 5 stars
Rua Djalma Forjaz, 263, Capivari, Campos do Jordão, CEP 12460-000, Brazil
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Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewthe staff , the location,
but the room are to separate, and the shower ,had a temperature problem, some times too hot , or too cold.
Dear Guest, Thank you so much for sharing your experience! We're happy to hear that you enjoyed our staff and the location of the guesthouse. We apologize for the issue with the shower temperature and understand the inconvenience. Your feedback is very important to us, and we are working to resolve this issue as soon as possible. We hope to have the pleasure of welcoming you back soon and providing you with an even better stay. Sincerely, Luis XV Team.
Dear Guest, Thank you so much for sharing your experience! We're happy to hear that you enjoyed our staff and the location of the guesthouse. We apologize for the issue with the shower temperature and understand the inconvenience. You… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewI liked my room, we enjoyed the jacuzzi every day and the bed was really comfortable. Breakfast was good. Location was great.
The breakfast had too many sweets and not much option of salty food. No milk option besides regular milk. I found the staff very noise when cleaning the breakfast room, dragging the chairs around...very disturbing. The hotel could have a better list of suggestions to give to the guests. We asked about spas, no one went above and beyond to help. We found a hotel a block away with a great spa open to public as well and the team was amazing. The hotel could more adult games or puzzles because when rains and there's nothing to do in the city a night game would be fun.
Dear Guest, Thank you so much for sharing your detailed experience! We're delighted to hear that you enjoyed the cozy room, the Jacuzzi, the comfortable bed, the breakfast, and the great location. We would like to inform you that, in addition to regular milk, we also offer whole, semi-skimmed, and lactose-free milk to better meet our guests' needs. Regarding spa options, we were presented with several nearby options, but we understand that none of them appealed to you. We apologize for the noise caused during the cleaning of the breakfast room and are taking steps to minimize this impact. We also appreciate your suggestion regarding the inclusion of more adult games and puzzles, which we will certainly consider to make your stay even more enjoyable, especially on rainy days. We hope to have the pleasure of welcoming you again soon, providing an even better experience. Sincerely, Luis XV Team.
Dear Guest, Thank you so much for sharing your detailed experience! We're delighted to hear that you enjoyed the cozy room, the Jacuzzi, the comfortable bed, the breakfast, and the great location. We would like to inform you that, in … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewAll good
For a few times there was brown water coming out of the taps. They said it was because of the rain. I don’t know, maybe they could put the filter where the water comes in.
Dear Guest, Thank you very much for sharing your experience! We are delighted to hear that the location and other aspects met your expectations. Regarding the brown water in the taps, we would like to clarify that this incident occurred only once and was caused by heavy rains, which temporarily affected the water supply. We are monitoring the situation and are seeking solutions to minimize any discomfort for our guests. We hope to have the pleasure of welcoming you again soon! Sincerely, Luis XV Team.
Dear Guest, Thank you very much for sharing your experience! We are delighted to hear that the location and other aspects met your expectations. Regarding the brown water in the taps, we would like to clarify that this incident occurred o… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewGreat location and walk distance of the main restaurants and shops. The rooms are nice, clean and staff is very friendly. A little bit overpriced
Noisy. The acoustic is not the best and you can hear traffic, construction noise on the area. Something to consider on future stays.
Dear Guest, Thank you very much for sharing your experience! We're delighted to hear that our location, clean rooms, and friendly staff contributed to a pleasant stay. We apologize for the inconvenience caused by traffic noise and nearby construction. Please note that our doors and windows are soundproofed, and we are always striving for improvements to ensure greater peace of mind for our guests. We also appreciate your comment regarding the cost, which will be taken into account as we continue to improve our service. We hope to welcome you back soon! Sincerely, Luis XV Team.
Dear Guest, Thank you very much for sharing your experience! We're delighted to hear that our location, clean rooms, and friendly staff contributed to a pleasant stay. We apologize for the inconvenience caused by traffic noise and nea… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 March 2025 · Stayed in February 2025
Verified reviewGreat location in the heart of Campos do Jordão, very good staff, breakfast and afternoon tea, comfortable.
Booking.com
Dear Guest, Thank you so much for sharing your positive experience! We're delighted to hear that our central location, friendly staff, breakfast, afternoon tea, and comfort made for a wonderful stay. We hope to welcome you back soon! Sincerely, Luis XV Team.
Dear Guest, Thank you so much for sharing your positive experience! We're delighted to hear that our central location, friendly staff, breakfast, afternoon tea, and comfort made for a wonderful stay. We hope to welcome you back soon! … Show more
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewbig and comfortable room. Excellent breakfast and tea in the afternoon. Fantastic location at the heart of capivari.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewNo room service
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewFabulous location, very nice and spacious rooms along with a wonderful breakfast.
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewBeautiful place. Great location. Staff super helpful.
Breakfast started only at 8am. Would be better to start earlier. Shower was hard to regulate the water temperature.
Dear Mr. Odilon, Thanks for sharing your experience! It's wonderful to know that you thought the place was beautiful, in a great location and that our team was helpful. We would also like to thank you for your suggestions regarding breakfast times and shower settings. We will consider these observations to further improve our guests' experience. We hope to have the opportunity to welcome you again soon! Sincerely, Luis XV Team.
Dear Mr. Odilon, Thanks for sharing your experience! It's wonderful to know that you thought the place was beautiful, in a great location and that our team was helpful. We would also like to thank you for your suggestions regarding br… Show more
Reviewed: 14 July 2024 · Stayed in June 2024
Verified reviewReviewed: 2 July 2024 · Stayed in May 2024
Verified reviewReviewed: 25 March 2024 · Stayed in March 2024
Verified reviewLocation and breakfast. Very nice rooms and very helpful staff.
Hello Mr. Stephen, Thank you very much for sharing your experience with us. We are extremely pleased to hear that you had an excellent stay at our hostel! It is gratifying for us to receive such positive feedback about our location and our breakfast. We strive to offer a variety of delicious options to start the day in the best possible way, and it's wonderful to know that we were able to meet your expectations. In addition, it is very encouraging to know that you found our rooms very pleasant and that our staff was perceived as very helpful. We are dedicated to ensuring that all our guests feel well looked after and comfortable during their stay, and your comments validate our team's ongoing efforts. We look forward to welcoming you again on your next visit. Sincerely Luis XV Team
Hello Mr. Stephen, Thank you very much for sharing your experience with us. We are extremely pleased to hear that you had an excellent stay at our hostel! It is gratifying for us to receive such positive feedback about our location and our … Show more
Reviewed: 15 March 2024 · Stayed in March 2024
Verified reviewLocation and decoration of the hotel are excellent, as well as the staff and service
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewReviewed: 8 February 2024 · Stayed in November 2023
Verified review