Reviews of Hotel Pousada Rancho das Dunas
Rua Olho D'água, 11, Santo Amaro, CEP 65195-000, Brazil
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Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewGreat kitchen, very good food. Amazing beautiful pousada, paradise!
Wine selection could be better, maybe put more wines on the menu.
Hi Johan, how are you? Thank you for your contribution and your review. We are happy that we were able to provide you with a great experience at our property during your stay. Regarding the wine list, we have a wide range of labels from different countries that pair well with the most diverse dishes in our cuisine, but we always consider adding new labels to the list. We hope to see you again soon. Best regards.
Hi Johan, how are you? Thank you for your contribution and your review. We are happy that we were able to provide you with a great experience at our property during your stay. Regarding the wine list, we have a wide range of labels from dif… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe general appearance of the public areas was beautiful. The room itself was spacious and comfortable.
The manager wasn’t very nice or helpful with anything. The hot tub in the room didn’t work (can happen) but after one attempt to fix it that failed he lost interest and made no effort to have it fixed. The little things like pods for the espresso machine were stingy..they give you 2 for the whole stay ..you spend so much on building such a nice property-it’s not wise to be stingy or lazy with the little things-like upkeep, maintenance and service with a nice attitude. Lastly-the location -it’s not ‘anybody’s fault -but if you don’t have a car and would like to dine outside the hotel -it demands some logistics
Hello Ory, how are you? We appreciate your feedback because it gives us the opportunity to improve and enhance our processes, especially communication, since your request was not brought to the attention of our general management, whose main responsibilities include welcoming and caring for our guests. We apologize. Regarding the use of the minibar and extra items in the accommodation, guests are informed in advance about these services, so charging for them is a regular feature of the property. Best regards and see you soon
Hello Ory, how are you? We appreciate your feedback because it gives us the opportunity to improve and enhance our processes, especially communication, since your request was not brought to the attention of our general management, whose ma… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewI am not a big fan of the "10% Taxa de Serviçio" what is spreading out in Brazil the last years, but this is the first and only time i really liked to pay it, because the Service was 1A! The place is perfect located - you can see the Dunes - the infrastrucure full of really nice details, the "Chales" have eversthing you need, and the Restaurant full of tradicional food of Maranhão! Congrats, haven't expected that in the wild wild State of Maranhão.
Something i can't blame the great staff and owner of that Hotel, but unfortunately it has to be mentioned. On saturdays the close city is having party time, what menas in the Northeast very loud music. the hotel staff was really emberassed by the situation for not saying, desperate. Maybe the mentality of the citizens will be open for the great Nature the live in for no need of loud and silly music at saturdays nights.
Hi Phillipp, how are you? Thank you for your feedback and we are happy that we provided you with an excellent experience at our property. Pousada Rancho das Dunas, its owners, staff or collaborators, have no connection with festivities that take place on weekends in the city and that unfortunately do not respect the noise law after 10:00 pm, something that is essential to us since our guests seek peace, contact with nature and tranquility. Whenever we face this type of situation, both we and other properties, we call the municipal guard and the military police, who are responsible for ensuring and maintaining peace and order within the municipal sphere. We hope to see you soon in our paradise. Big hug
Hi Phillipp, how are you? Thank you for your feedback and we are happy that we provided you with an excellent experience at our property. Pousada Rancho das Dunas, its owners, staff or collaborators, have no connection with festivities th… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewRancho das Dunas is comfortable, well designed, and relaxing. The food at the restaurant was great and the staff was very helpful.
Everything was great.
Hello Matthew, thank you very much for your review, it is very important for us to improve and continually improve our internal processes and the experience of our guests. We hope to see you again soon in Lençóis Maranhenses. Best regards
Reviewed: 9 February 2025 · Stayed in January 2025
Verified reviewBeautiful bungalows with high quality service. The breakfast was exceptional consisting of many small homemade pastries and dishes. The property provides excellent tours to the dunes
Hello Tobias, how are you? We are happy to have provided you with an excellent experience at our property. We appreciate your feedback and hope to see you again soon. Best regards
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewWe arrived out of season, so the hotel was quiet. This did mean the bar closed early, so asking for a drink at 9.30 was declined, unless we settled for a beer. Otherwise the staff were charming, the facilities great and surroundings beautiful. Recommend the full day 4x4 experience in the Dunes. Restaurant nice, but expensive compared to others in the town. Would stay again .
Hello Andrea, how are you? We appreciate your review as it gives us the opportunity to improve and enhance our services. The pool bar and restaurant services have opening hours that are previously communicated to our guests so that we can serve them in the best possible way during these hours. We hope to see you soon in our paradise. Best regards
Hello Andrea, how are you? We appreciate your review as it gives us the opportunity to improve and enhance our services. The pool bar and restaurant services have opening hours that are previously communicated to our guests so that we can s… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 May 2024 · Stayed in April 2024
Verified reviewReviewed: 24 December 2023 · Stayed in December 2023
Verified reviewThe staff was very friendly and accommodating, our room was excellent and the food was great.
Reviewed: 6 October 2023 · Stayed in October 2023
Verified reviewReviewed: 28 August 2023 · Stayed in August 2023
Verified reviewReviewed: 15 July 2023 · Stayed in April 2023
Verified reviewThe staff was incredible! Very friendly and helpful! Bia from the reception and Marcos, waiter in the restaurant went the very extra mile to serve us with excellency.
The food in the restaurant was good, but not to the level we experienced in the previous hotels we stayed in the area, paying very similar prices. The rooms were also too basic in comparrison to the hotels in the same area that were even cheaper than this one.
Reviewed: 15 May 2023 · Stayed in May 2023
Verified reviewReviewed: 16 January 2023 · Stayed in January 2023
Verified review