The staff is not very well trained and professional. While the whatsapp with the staff works decently, they do just enough. They are all very kind and respectful, but it seems that they are just local people that were hired to work and not trained to give a service of excellence. A few examples: there was no staff at the natural pool, if I wanted help with anything I had to whatsapp the receptionist and wait a long time; We ordered dinner in the room and they forgot to come back to clean it up, the plates and stuff were kept in the room until the following day. The TV in our room was also extremely small given its distance from the bed too.

The breakfast and the room are amazing. The room I stayed had a jacuzzi and the bed was extremely comfortable. We loved the natural pool, it is beautiful and the sauna was the best sauna of my life. Very refreshing and I would go back just for that pool!

Stayed in May 2025

Da piscina natural e do ofurô

Stayed in July 2024

It's becoming a bit overpriced.

The support of the staff was brilliant. The chalet was big, clean and very comfortable. This was the second time that I was in Tankamana, and I'm looking forward to return. All nature that you have contact with is great, every garden very well taken care.

Stayed in January 2024

A bit far form Itaipava town, so its a better experience if you want to stay at the pousada most of your time.

Excellent rooms. Very good breakfast. Very good restaurant.

Stayed in January 2024

Lindo, novo, staff incrível e prestativo.

Stayed in June 2023

Bathrobes, slippers, and plenty of towels were missing. There were not two armchairs in front of the fireplace, I had to request one and was promptly attended to. The service was personalized, the staff very kind, and the food excellent and plentiful. However, access to the inn was very poor due to an unpaved road.

Silence

Stayed in May 2023

Drinkable water supply could be better. I usually drink 4-5 liters daily, but only a few 0.3 ml bottles were in the fridge. Also, the water price was too expensive for such a thing that should be abundant. I spent more on water than on a chef's menu picnic in the mountain. Also, the guest should be prepared for a strong presence of nature in the surroundings, and spiders can sneak into the room, even though the cleanliness is outstanding. The breakfast could count with a special coffee reserve instead of regular, ground powder coffee served.

The facilities are incredible, from the accommodation to the natural pools, saunas, and the spa. The food menu was incredible. The staff's readiness and care for the guest is seamless. Whatever you ask is promptly responded to.

Stayed in May 2023

The road to arrive at the property is made of rocks and dirt, super underwhelming. Also, there isnt roads from certain rooms to other places, making it hard to walk around without getting dirty, especially if it is raining. They should illuminate the property better at night.

The property is very relaxing with plenty of space to for all guests.

Stayed in February 2023

None

All the staff are very friendly and nice !

Stayed in December 2022

the dining room was unattractive with dreary lighting and dark bleak decor. The menu was over ambitious, eg chicken tandoori that had no trace of spices. Cars were allowed to park immediately outside the terraces of the cabins, which spoilt the views. at one pint there were 8 cars directly in view from our terrace - not very relaxing. the cabins felt damp, especially the bedding.

the setting and the quiet. Breakfast were good, by far the best meal.

Stayed in February 2023

Breakfast could have been better. The road getting to the property is really bad.

The location, room, and staff were all fantastic.

Stayed in August 2025

There are no comments available for this review

Stayed in June 2025

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Stayed in March 2025

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Stayed in April 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in August 2024

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Stayed in August 2024

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Stayed in August 2024

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Stayed in July 2024

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Stayed in February 2024

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Stayed in November 2023

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Stayed in September 2023

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Stayed in September 2023