Reviews of Quality Hotel Manaus 4 stars
Avenida Mário Ypiranga Monteiro, 1.090, Manaus, CEP 69057-002, Brazil
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location of the Hotel is quite good. But there are better value for the money in the area.
The room was very basic, and not the cleanest. Some staff at the reception were quite rude.
Dear Eduardo, thank you for sharing your feedback. We appreciate your comments regarding the location and will take them into account as we strive to enhance our services and overall guest experience. We hope to have the opportunity to welcome you again in the future.
Dear Eduardo, thank you for sharing your feedback. We appreciate your comments regarding the location and will take them into account as we strive to enhance our services and overall guest experience. We hope to have the opportunity to welc… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewDecent 4 star hotel with all facilities : was perfect for our stay before and after our boat trip
Hello Stefan, Thank you very much for your kind words and for choosing Quality Hotel Manaus as your base for your Amazon adventure. We’re glad to hear that our facilities met your expectations and that you had a great stay with us. We hope to welcome you back on your next visit to the region!
Hello Stefan, Thank you very much for your kind words and for choosing Quality Hotel Manaus as your base for your Amazon adventure. We’re glad to hear that our facilities met your expectations and that you had a great stay with us. We hop… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGood location next to the big shopping mall where you can find everything! Drive to the airport is about 30 min, drive to the Municipal market for the River excursions about 20min.
Dear Mr. Conrad, Thank you for sharing your experience. We’re glad to know you found our location convenient for your stay and that you enjoyed the proximity to the shopping mall and tourist attractions. We look forward to welcoming you back soon for another great experience. Best regards, Quality Hotel Manaus
Dear Mr. Conrad, Thank you for sharing your experience. We’re glad to know you found our location convenient for your stay and that you enjoyed the proximity to the shopping mall and tourist attractions. We look forward to welcoming you … Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewA good location just outside of the city (15 minutes) and a 20 minute drive from the main dock for trips to the Amazon. It is near to a large shopping centre and within walking distance of a few restaurants and a supermarket. The hotel itself is pretty and the rooms are neat and clean enough. They have sufficient facilities, a comfortable bed and were generally quiet. The gym was well-equipped, cool and clean and perfect for a "spruce-up" workout. The best feature was the reception staff who were positive, friendly and very approachable. There was also a small table with free flavoured water and coffee (no milk). Overall, it is a great hotel and I would recommend staying here for the cool, comfortable rooms and good location with friendly and kind reception staff. But if you want somewhere with facilities to relax at the hotel with a drink, we went to the hotel down the road.
However, there are insufficient water top-up points (important for holiday go-ers) and our room had ants in the bathroom (on the 17th floor) despite all windows being kept shut. I would note that there is no "pool bar" - there is an area where a pool bar could be but it is not staffed and was empty of drinks. On two occasions we waited 10-15 minutes for someone to man the internal bar for a drink but no-one turned up. It also took 3 members of staff for coffee and milk to be topped up one morning at breakfast. Overall, it is a great hotel and I would recommend staying here for the cool, comfortable rooms and good location with friendly and kind reception staff. But if you want somewhere with facilities to relax at the hotel with a drink, we went to the hotel down the road.
Hello, Thank you for sharing your detailed review. We’re glad to hear you appreciated the comfort of our rooms, the friendliness of our front desk team, and our convenient location near the shopping mall. We’re sorry for the inconvenience caused by the slow service at the bar, the presence of ants in the bathroom, and the breakfast replenishment issues. We hope to welcome you back soon and provide an even better experience. Best regards, Quality Hotel Manaus
Hello, Thank you for sharing your detailed review. We’re glad to hear you appreciated the comfort of our rooms, the friendliness of our front desk team, and our convenient location near the shopping mall. We’re sorry for the inconvenience… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewstaff very courteous
the room was cleaned while i was working inside. What i saw was a bit disgusting The bathroom cleaning sequence shocked me: the toilet was cleaned internally with a small dishwashing sponge and no gloves! Next, the same sponge was used to clean the sink and counter top where my toothbrush was laying. At the end, the used towel was utilized for wiping down the toilet, the sink and counter.
Dear Mr. Marcelo, Thank you for sharing your feedback with us. We deeply regret the situation you described regarding the cleanliness of your room. This is far from our hygiene standards, and your comments have already been urgently forwarded to the responsible team to be investigated and addressed immediately. We’re glad to know you appreciated the courtesy of our team and the hotel’s location. We hope to have the opportunity to welcome you back and provide a much more satisfying experience. Best regards, Quality Hotel Manaus
Dear Mr. Marcelo, Thank you for sharing your feedback with us. We deeply regret the situation you described regarding the cleanliness of your room. This is far from our hygiene standards, and your comments have already been urgently forwa… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThere were people smoking in their rooms with doors open. Smoke was everywhere, terrible! Staff was notified but did nothing. Restaurant was the best part of our stay there. Great breakfast affordable dinner.
People smoking in their rooms.
Hello, Thank you for sharing your feedback. We sincerely apologize for the unpleasant situation with smoke in the rooms and understand how this may have affected your stay. We would like to reinforce that we have a strict non-smoking policy and will strengthen our enforcement efforts to prevent this from happening again. We’re glad to hear you enjoyed our restaurant and the meals offered. We hope to have the opportunity to welcome you back for a more comfortable experience. Best regards, Quality Hotel Manaus
Hello, Thank you for sharing your feedback. We sincerely apologize for the unpleasant situation with smoke in the rooms and understand how this may have affected your stay. We would like to reinforce that we have a strict non-smoking poli… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewGood breakfast, good location next to a large and convenient shopping center.
The staff was quite rude, couldn't find us an electrical adapter. The pool was good, but the bar wasn't open a single day.
We are pleased to know that you enjoyed our breakfast, the convenient location next to the shopping mall, and the pool area — these are features we take pride in offering to enhance our guests' stay. We regret the inconvenience regarding the power adapter. Please note that this was an isolated situation, and we now have adapters available at the front desk. We are taking steps to ensure better availability moving forward. Regarding the pool bar, we would like to clarify that it operates through our room service. There is a phone located in the pool area, and guests may use it to place their orders at any time. The service was available every day during your stay, and we appreciate your comment as it helps us improve communication with our guests. We look forward to the opportunity of welcoming you again in the future.
We are pleased to know that you enjoyed our breakfast, the convenient location next to the shopping mall, and the pool area — these are features we take pride in offering to enhance our guests' stay. We regret the inconvenience regardi… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewConvenient location
Room needs updating, particularly bathroom Room entry system very unreliable Incredibly slow lift system
Dear Sir Robert Thank you for choosing Quality Hotel Manaus and for sharing your feedback with us. We’re glad to know that our location was a positive aspect of your stay. On the other hand, we’re sorry to hear that certain aspects did not meet your expectations, such as the room and bathroom conditions, the entrance functionality, and the waiting time for the elevators. Your feedback is extremely valuable and has already been forwarded to the responsible departments. We are currently working on a progressive modernization plan for our facilities, aiming to offer a more comfortable and convenient experience for all our guests. We hope to have the opportunity to welcome you again soon and to show you the improvements we’re making. Kind regards,
Dear Sir Robert Thank you for choosing Quality Hotel Manaus and for sharing your feedback with us. We’re glad to know that our location was a positive aspect of your stay. On the other hand, we’re sorry to hear that certain aspects did no… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewExcellent staff and breakfast
No place nearby to walk except the mall
Dear Sir Bomser! Thank you for staying with us and for sharing your experience! We’re very pleased with your kind words about our team and breakfast — it’s always rewarding to know that our efforts make a difference in our guests’ experience. Regarding your comment about walking options in the area, we understand your perspective. Indeed, apart from the nearby shopping mall, the neighborhood is more focused on urban conveniences. That said, we’re always available to suggest safe and pleasant alternatives for walking, including options that are just a short drive away. We look forward to welcoming you again soon at Quality Hotel Manaus! Kind regards,
Dear Sir Bomser! Thank you for staying with us and for sharing your experience! We’re very pleased with your kind words about our team and breakfast — it’s always rewarding to know that our efforts make a difference in our guests’ experie… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewGreat value. Rooms and hotel older but rooms clean and bed comfortable. Can walk down the street for restaurants. My only disappointment was that the pool was overcrowded and I didn’t feel like going in because of that. It was terribly hot and humid, so wanted to but not squished between people. It was a holiday weekend.
Dear Kaira! Thank you for choosing Quality Hotel Manaus and for sharing your experience with us. We’re glad to know that you appreciated the great value of your stay, the comfort of the bed, the cleanliness of the rooms, and the convenient location near restaurants — these are indeed points we take great pride in! However, we’re sorry that your experience at the pool area did not meet your expectations. We completely understand the discomfort of finding the space overcrowded, especially on a busy weekend combined with the hot and humid weather typical of our city. We truly appreciate you sharing this feedback with clarity and empathy — it’s very important to us as we consider improvements in how we manage the area. We hope to have the opportunity to welcome you back in the future, with an even more positive and relaxing experience.
Dear Kaira! Thank you for choosing Quality Hotel Manaus and for sharing your experience with us. We’re glad to know that you appreciated the great value of your stay, the comfort of the bed, the cleanliness of the rooms, and the convenien… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewGood gym, excellent location, good room service.
The beds are terrible.
Dear Mr. Rangel, Thank you for sharing your experience with us. We’re glad to hear you enjoyed the gym, our location, and the room service. We’re sorry that the comfort of the bed did not meet your expectations. Your feedback will be taken into consideration as we work to improve and provide a more pleasant stay. We hope to welcome you back again soon. Best regards, Quality Hotel Manaus
Dear Mr. Rangel, Thank you for sharing your experience with us. We’re glad to hear you enjoyed the gym, our location, and the room service. We’re sorry that the comfort of the bed did not meet your expectations. Your feedback will be take… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewLocation is good. There's restaurants and shops nearby. The room is spacious.
Breakfast is not very good, they made cappuccino of powder.
Dear Stepan, Thank you for sharing your review! We are glad to hear that you enjoyed our location, with easy access to restaurants and shops, as well as the comfort of the room. We regret that the breakfast did not meet your expectations, especially regarding the cappuccino. We will review this aspect to improve the quality of the items offered. We look forward to welcoming you again soon! Sincerely, William Oliveira
Dear Stepan, Thank you for sharing your review! We are glad to hear that you enjoyed our location, with easy access to restaurants and shops, as well as the comfort of the room. We regret that the breakfast did not meet your expectations, … Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewThe entire staff were polite, helpful, and efficient. The breakfast was above average. Well located for shopping.
The A/C was difficult to control but worked fine after a lot of trial and error.
Dear Bob, We sincerely appreciate you sharing your feedback! We're glad to hear that you enjoyed the courtesy, helpfulness, and efficiency of our team, as well as the breakfast and our location. We apologize for the difficulty with the air conditioning and thank you for bringing it to our attention. We will look into this issue to ensure that the control is easier for our guests. We look forward to welcoming you again soon! Sincerely, William Oliveira Quality Hotel Manaus
Dear Bob, We sincerely appreciate you sharing your feedback! We're glad to hear that you enjoyed the courtesy, helpfulness, and efficiency of our team, as well as the breakfast and our location. We apologize for the difficulty with the… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewGood service
All good