difficult to access

great location

Stayed in January 2025

The internet did not work during the whole week we stayed there. When we questioned the property, the manager kept on sending the Wi-Fi password. We were connected to Wi-Fi, but there was no real internet, had to use cellular data during the whole time.

Great location, comfy place, delicious breakfast.

Stayed in December 2024

The view and the location

Stayed in December 2024

Like the size of the room and location.

Stayed in May 2024

Nothing the room was great

The room was lovely

Stayed in April 2024

The air-conditioning did not seem to cool the room properly. I did not report as an issue as it didn't particularly bother me as I out most of the day. Perhaps something that can be fixed but I imagine it could be uncomfortable on a hot day as it.

The staff were exceptionally good. They were professional and friendly. Breakfast was varied and good. WiFi connection excellent. The room was exactly as shown in advert and the location was great

Stayed in April 2023

Curtains were not good. Light in the room, noisy street in front of property (from first floor you hear a lot).

Great staff at reception, cleaning and breakfast.

Stayed in January 2023

I spent my birthday there and I was excited about the private pool. I found the outside area it pretty dark at night and really hot at the morning which make it impossible to have my breakfast there.

excellent location, beautiful apartment with nice views of Natal. Staff was very friendly and breakfast was really good.

Stayed in November 2022

-

- kind and helpful staff - clean studio - the loft is very close to the beach - good breakfast with fresh fruits & and juice

Stayed in September 2022

Snacks are overpriced

Stains on the sofa makes it hard to sit on it

Stayed in March 2025

Nasty stains on sofa and sleeping pillow, broken window, television missing, dirty, really bad smell. I was supposed to stay two nights but had to book a new hotel after seeing the condition. The smell was just nasty and all the dirt and stains made me feel very uncomfortable. The property refused to switch my room and did not provide a refund. So far my worst hotel experience. Questionable how they can have 5 stars on Booking.

Unfortunately nothing to like about this property except the central location.

Stayed in November 2023

we had the most expensive suite with a roof terrace for 4 nights. On three nights we were woken up promptly at 8 a.m. by the inconsiderate construction work on the roof and deafening noise. the room was ok, but there were pointless pipes sticking out of the floor in the living room (dangerous for our child!). the mirrors were all dirty. the sofa is full of obvious stains and absolutely disgusting. no one wanted to sit on it. the condition of the furniture on the roof terrace is appalling! Unfortunately, you couldn't enjoy the view either because all the windows, without exception, were extremely dirty. All upholstery is disgustingly dirty and completely torn (see photos). There was even a piece of rotten meat lying on the completely dirty floor of the terrace. the small private pool on the terrace was filled with disgusting water. There was a film of dirt and dust floating on the water. Of course, we couldn't use the pool for health reasons. (Danger of dengue fever!!!) it's an absolute disgrace in this price range. we were extremely disappointed. If this hotel were in Europe, I would have filed a lawsuit. I would have liked to upload more photos to better show the extent.

the location of the hotel is very good. The staff at breakfast are also very helpful and friendly.

Stayed in October 2023

We had to change rooms multiple times until we found one with a functional air conditioning. Pillows were musty and missing pillow covers. Bedding and lounge had yellow stains all over them. Breakfast included a few fresh items with mostly stale food. When we asked them to refresh the rooms, they only replaced some of the towels and left bath mats dirty on the floor. After 2 nights, the hot water stopped working and we spent 8+ hours asking for assistance. They said multiple times they were on their way, however, they never showed up. Eventually, they started ignoring our follow up requests and then hours later they started saying "the hot water should be working" without providing any assistance during most of our stay. When they finally showed up, it was too late and we were already packing to leave earlier than we had planned, so we could find another hotel. We were a large family group staying in multiple rooms and everyone was quite unpleased with their poor service and hygiene conditions.

We sincerely appreciate staff members trying to provide assistance, although they seemed to lack the resources and capabilities to do so. To highlight the positives, they offer beautiful views at the rooftop, free parking, and secure passcode access which doesn't require a physical key or card.

Stayed in June 2025

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Stayed in May 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in November 2024

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Stayed in September 2024

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Stayed in July 2024

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Stayed in July 2024

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Stayed in May 2024

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Stayed in February 2024

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Stayed in March 2024