Reviews of Reserva Madero Loft Natal Hotel 5 stars

We sincerely appreciate staff members trying to provide assistance, although they seemed to lack the resources and capabilities to do so. To highlight the positives, they offer beautiful views at the rooftop, free parking, and secure passcode access which doesn't require a physical key or card.

We had to change rooms multiple times until we found one with a functional air conditioning. Pillows were musty and missing pillow covers. Bedding and lounge had yellow stains all over them. Breakfast included a few fresh items with mostly stale food. When we asked them to refresh the rooms, they only replaced some of the towels and left bath mats dirty on the floor. After 2 nights, the hot water stopped working and we spent 8+ hours asking for assistance. They said multiple times they were on their way, however, they never showed up. Eventually, they started ignoring our follow up requests and then hours later they started saying "the hot water should be working" without providing any assistance during most of our stay. When they finally showed up, it was too late and we were already packing to leave earlier than we had planned, so we could find another hotel. We were a large family group staying in multiple rooms and everyone was quite unpleased with their poor service and hygiene conditions.

Stains on the sofa makes it hard to sit on it

Snacks are overpriced

great location

difficult to access

Great location, comfy place, delicious breakfast.

The internet did not work during the whole week we stayed there. When we questioned the property, the manager kept on sending the Wi-Fi password. We were connected to Wi-Fi, but there was no real internet, had to use cellular data during the whole time.

The view and the location

Like the size of the room and location.

The room was lovely

Nothing the room was great

Unfortunately nothing to like about this property except the central location.

Nasty stains on sofa and sleeping pillow, broken window, television missing, dirty, really bad smell. I was supposed to stay two nights but had to book a new hotel after seeing the condition. The smell was just nasty and all the dirt and stains made me feel very uncomfortable. The property refused to switch my room and did not provide a refund. So far my worst hotel experience. Questionable how they can have 5 stars on Booking.