Reviews of Mercure Sao Paulo Jardins This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Alameda Itu, 1151, Jardim Paulista, São Paulo, CEP 01421-001, Brazil
#385 of 958 hotels in São Paulo
Guests' ChoiceReview Score
Based on 145 hotel reviews
8.0Score breakdown
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Cleanliness
8.2
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Comfort
8.3
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Location
9.3
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Facilities
7.9
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Staff
8.7
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Value for money
7.5
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Free Wifi
7.5
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Reviewed: May 22, 2025
Tony
United States16 Reviews1 helpful vote9.0“A great place to stay”- • Leisure trip
- • Couple
- • Standard Apartment with Two Single Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Not providing drinking water. We have to go to the dining hall to fill out our water bottles every day.
Great location. Front desk staff is warm and helpful.
Stayed in April 2025
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Reviewed: May 19, 2025
José
Brazil14 Reviews8.0“Well located, nice hotel.”- • Leisure trip
- • Group
- • Standard Room With Three Single Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Very nice location.
Stayed in April 2025
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Reviewed: May 1, 2025
Thomas
United States10 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Apartment with One Double Bed
- • Stayed 7 nights
- • Submitted from a mobile device
The pool was underwhelming The internet service was underwhelming
Stayed in April 2025
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Reviewed: April 6, 2025
Wendy
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Privilege Apartment
- • Stayed 1 night
- • Submitted from a mobile device
Staff not particularly friendly or helpful
Room was comfortable and spacious, nice to have a robe
Stayed in April 2025
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Reviewed: March 26, 2025
Petrus
South Africa12 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Apartment with One Double Bed
- • Stayed 1 night
- • Submitted from a mobile device
There was some confusion by staff when we did the check in as we done an online check in but was quickly resolved.
Location was perfect Staff was very friendly Breakfast great
Stayed in March 2025
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Reviewed: March 9, 2025
Diego
United States12 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Apartment with Two Single Beds
- • Stayed 1 night
It seems like the hotel could do some updates with lightning and showers.
Staff is always great. Our room was always clean and tidy.
Stayed in March 2025
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Reviewed: February 19, 2025
Ertugrul
Netherlands23 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Standard Apartment with One Double Bed
- • Stayed 2 nights
- • Submitted from a mobile device
wifi was not really working.
Good location.
Stayed in February 2025
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Reviewed: November 28, 2024
Büke
Turkey10 Reviews2 helpful votes7.0“average hotel with big rooms”- • Leisure trip
- • Couple
- • Standard Apartment with One Double Bed
- • Stayed 2 nights
- • Submitted from a mobile device
wifi is not the best, some of their staff doesnt speak english, their breakfast can be improved , and lastly we stayed here 2 times in 14 days booked both in advance , they gave us a complimentary bottle of water on first stay before we leave for a domestic flight but when we were leaving for an international one with 2 hours traffic had to pay 14 brl for a bottle of water…
really close to oscar freire and some good restaurants
Stayed in November 2024
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Reviewed: August 12, 2024
Sergio
Brazil38 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Apartment with One Double Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The. Hotel maintainance is not so good. Elevators were not working the whole period.
Location is bery good
Stayed in August 2024
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Reviewed: August 6, 2024
Alan
South Africa41 Reviews6 helpful votes9.0“good spot for a few days work in São Paulo”- • Business trip
- • Solo traveler
- • Standard Apartment with One Double Bed
- • Stayed 3 nights
The hotel is exactly as expected and offers all the basics though a good coffee maker in the room would be great
A great place to stay for a few days work in São Paulo
Stayed in May 2024
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Reviewed: July 30, 2024
Denise
Brazil41 Reviews6 helpful votes9.0“Good Location and Confortable room”- • Leisure trip
- • Solo traveler
- • Standard Apartment with One Double Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Very good location, gentle staff, parking with discount with access from hotel, very good breakfast and accommodation. The staff from front desk was very kind to us, doing our check in sooner at 13:15. Thanks
Stayed in July 2024
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Reviewed: July 29, 2024
Rodolfo
Chile28 Reviews5 helpful votes8.0“Good value for money and excellent location.”- • Leisure trip
- • Family with young children
- • Standard Apartment with Two Single Beds
- • Stayed 3 nights
It's a tall building and one of the two elevators was broken during our stay. In a couple of ocassions (due to elevator traffic) we had to use the emergency stairs to go to the lobby.
Location is the best part of the hotel. It's close to restaurants, the shopping district and other commercial venues. It is clean and practical.
Stayed in July 2024
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Reviewed: July 20, 2024
Jean
Greece63 Reviews12 helpful votes9.0“Good value for business”- • Business trip
- • Solo traveler
- • Superior Apartment with one double bed
- • Stayed 1 night
- • Submitted from a mobile device
Property is ok for a short stay but not new installations at all
The staff is very courteous and helpful! Mainly the front desk !
Stayed in July 2024
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Reviewed: June 27, 2024
Camila
Brazil40 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Privilege Apartment
- • Stayed 2 nights
The elevator was always broken and breakfast was not included
Location is good
Stayed in May 2024
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Reviewed: May 10, 2024
Felipe
Brazil35 Reviews2 helpful votes8.0“Good enough”- • Business trip
- • Couple
- • Standard Apartment with One Double Bed
- • Stayed 4 nights
- • Submitted from a mobile device
Hair dryer doesn’t work that well; ants in the room
Stayed in April 2024
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Reviewed: April 15, 2024
Suzanne
United Kingdom2 Reviews8.0“Enjoyable. Staff were great, some of the services not up to par for the price.”- • Leisure trip
- • Solo traveler
- • Standard Apartment with One Double Bed
- • Stayed 2 nights
The swimming pool is not fit for purpose and it is misleading that they advertise as having a pool. Part of the reason I booked to stay there was so I could swim everyday. However, when I went in the pool it is only 81cm in depth and not deep enough to swim in. It is dishonest to advertise the hotel as having a swimming pool, show it on marketing material etc. when it is not fit for purpose. The sauna is only available for use if you switch it on in advance. I discovered this at the same time I went to use the pool. I had to speak to reception and they advised I would have to switch it on to use it. I waited 3/4 of an hour for it to heat up but it wasn't hot so I stayed in for a few minutes and then left. I also had a few issues with TVs not working (picture kept going off). The rooms could do with a lick of paint. A couple of the bathrooms looked like the walls needed to be cleaned/repainted.
The staff were excellent, very friendly and helpful.
Stayed in April 2024
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Reviewed: March 2, 2024
Gina
Canada4 Reviews3 helpful votes9.0“Mercure Jardins is all you need for a perfect stay in São Paulo!”- • Leisure trip
- • Couple
- • Standard Apartment with One Double Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Loved everything about it!
Great location, wonderful shower, comfortable bed and a delicious breakfast!!
Stayed in March 2024
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Reviewed: February 18, 2024
John
United Kingdom373 Reviews51 helpful votes8.0“Great value in Jardims”- • Leisure trip
- • Couple
- • Standard Apartment with One Double Bed
- • Stayed 1 night
The door keey and the Lift did not always work
Great Location in Jardims
Stayed in February 2024
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Reviewed: February 12, 2024
Anna
Sweden13 Reviews3 helpful votes9.0“Good location, extremely helpful staff”- • Leisure trip
- • Couple
- • Superior Apartment with one double bed
- • Stayed 3 nights
breakfast and food in general was pretty pricey for the quality offered
Breakfast was a bit pricey. Staff was extremely nice and helpful.
Stayed in January 2024
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Reviewed: January 29, 2024
Fabrileo
Italy78 Reviews13 helpful votes9.0“Sao Paolo for business and for leisure”- • Business trip
- • Group
- • Standard Apartment with One Double Bed
- • Stayed 4 nights
Nothing in particular
The Hotel is a good business hotel located in the most beautiful area of Sao Paolo. The breakfast is excellent and the staff is super helpful and professional. My room was big enough and equipped with noise proof windows. I tried the fitness centre too, it is not a big one, but fair enough for a short training.
Stayed in January 2024
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Reviewed: January 22, 2024
Tekren
Turkey14 Reviews8.0“great for business trips, clean and simple”- • Business trip
- • Solo traveler
- • Privilege Apartment
- • Stayed 4 nights
too simple rooms
cleanliness and location
Stayed in January 2024
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Reviewed: September 26, 2023
Robert
United States4 Reviews1 helpful vote9.0“Nice place in a good location”- • Leisure trip
- • Couple
- • Superior Apartment with one double bed
- • Stayed 4 nights
- • Submitted from a mobile device
No breakfast included
Property well located walking distance from major shopping facilities and restaurants. Located in a good neighborhood. Property was very clean. And bed was comfortable.
Stayed in September 2023
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Reviewed: August 20, 2023
Theresa
Germany20 Reviews1 helpful vote9.0“Great hotel in nice neighborhood next to Paulista”- • Leisure trip
- • Travelers with friends
- • Standard Room With Three Single Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Our two rooms both had some trouble with the safe, we needed to ask someone from the staff to come up and reset them to get our items out again, which they did quickly.
Friendly staff, good location, nice breakfast option. Will definitely stay here again.
Stayed in August 2023
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Reviewed: July 29, 2023
Roberto
Brazil9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room With Three Single Beds
- • Stayed 5 nights
- • Submitted from a mobile device
A localização
Stayed in July 2023
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