Reviews of Serena Buzios 4 stars
Rua Campo de Pouso 1630, Geriba, Geriba, Búzios, CEP 28950-000, Brazil
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Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewVery spacious and very clean
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewBeautiful garden and swimming pool. Great location. Clean and safe.
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewThe swimming pool, the location the beach service
The room has lots of broken and old things. the breakfast was not good, many things but few were good and tasteful.
Estimada Lucia Queríamos agradecer-lhe por o tempo que nos dedicara, é muito importante para nós. Sem mais e a espera que volte a eleger-nos, saudações e atte. Gerente General Serena Buzios Hotel - Rochester Hotels
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewPleasant garden environment with heated swimming pool. A few minutes walk to Geribá beach where there were sun umbrellas and deck chairs reserved for hotel guests. Staff were very friendly particularly the restaurant and bar staff. Food at restaurant was excellent.
Room was a bit small and could be made more comfortable.
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewConvenient and well located. Amazing staff, very charming and welcoming. Good facilities a bit in need of maintenance but normal for a beach town property
The double bed was not a double bed but two single beds together, this was very uncomfortable for sleeping. This was main reason of the score
Reviewed: 16 July 2024 · Stayed in July 2024
Verified reviewFacilities were very nice, near beach, god restaurant.
Bathroom of our room was very very small and the room didn’t have much place to keep the clothe.
Dear Maria Thanks for taking the time to comment your stay with us General Manager Serena Buzios Hotel - Rochester Hotels
Reviewed: 9 July 2024 · Stayed in July 2024
Verified reviewWith its prime beachfront location, luxurious accommodations, excellent dining options, and top-notch service, Serena Buzios provides an unforgettable getaway for beach lovers seeking relaxation and indulgence.
Dear Marina We´re really appreciated your comments and hope to see you and your family very soon. We keep working everyday to provide unforgettable moments. We are waiting for you. Best regards, General Manager Serena Buzios Hotel - Rochester Hotels
Dear Marina We´re really appreciated your comments and hope to see you and your family very soon. We keep working everyday to provide unforgettable moments. We are waiting for you. Best regards, General Manager Serena Buzios Hotel - Roc… Show more
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewReviewed: 21 May 2024 · Stayed in May 2024
Verified reviewFriendly staff
Room service
Dear Ana Carolina, We appreciate your coment and we holpe that you came to choise us again. Best regards, Manager Serena´s Hotel
Reviewed: 19 April 2024 · Stayed in April 2024
Verified reviewReviewed: 16 April 2024 · Stayed in April 2024
Verified reviewReviewed: 25 January 2024 · Stayed in January 2024
Verified reviewReviewed: 17 October 2023 · Stayed in October 2023
Verified reviewLocation and pool area
Room wasn’t the like we thought, this one was too small but the outside area is great.
Reviewed: 28 August 2023 · Stayed in July 2023
Verified reviewThe staff was extremely attentive and really walked the extra mile to find us a room that met our needs.
Dear Elissa, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant work to improve the friendliness and well-being of our guests. We are waiting for you again! Sincerely, Marcos Pires Gerente Geral Serena Búzios Hotel - Rochester Hotels – Brasil
Dear Elissa, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant work to… Show more
Reviewed: 18 August 2023 · Stayed in August 2023
Verified reviewThe level of service ant attention provided from every single worker!
Just as a minor suggestion is that some small things need to be improved… a damaged door, and some really really minor details. Which we can forget taking into account the excellent level of kindness of all the team.
Dear Antonio, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant work to improve the friendliness and well-being of our guests. We are waiting for you again! Sincerely, Marcos Pires Gerente Geral Serena Búzios Hotel - Rochester Hotels – Brasil
Dear Antonio, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant work t… Show more
Reviewed: 17 August 2023 · Stayed in August 2023
Verified reviewIt cost less in booking than directly
Dear Jose, Thank you for your stay with us and for sharing your experience with other travelers and we hope that you will consider us for your next business trip! Kind regards, Marcos Pires General manager Serena Búzios Hotel by Rochester Hotels
Dear Jose, Thank you for your stay with us and for sharing your experience with other travelers and we hope that you will consider us for your next business trip! Kind regards, Marcos Pires General manager Serena Búzios Hotel by Rochester H… Show more
Reviewed: 26 July 2023 · Stayed in July 2023
Verified reviewGreat for families with kids
Nothing
Dear Juan Jorge, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant work to improve the friendliness and well-being of our guests. We are waiting for you again! Sincerely, Marcos Pires Gerente Geral Serena Búzios Hotel - Rochester Hotels – Brasil
Dear Juan Jorge, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant wor… Show more
Reviewed: 15 May 2023 · Stayed in May 2023
Verified reviewReviewed: 25 April 2023 · Stayed in April 2023
Verified reviewEverything was very good - the pool was nice, the room was a good value and spacious for our family with two little kids, the breakfast was very good, all the cocktails we ordered as well, the playground for kids was great, we would stay here again!
There’s nothing bad to say - maybe it would be nice if they could have the bug repellent close to the pool.
Dear Giada, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant work to improve the friendliness and well-being of our guests. We are waiting for you again! Sincerely, Marcos Pires Gerente Geral Serena Búzios Hotel - Rochester Hotels – Brasil
Dear Giada, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay a pleasant one. We appreciate your acknowledgment of our constant work to … Show more
Reviewed: 16 April 2023 · Stayed in April 2023
Verified reviewReviewed: 12 April 2023 · Stayed in April 2023
Verified reviewstaff helpful. room comfortable. facilities good
when I arrived I was not given the room I had booked which was a bit disappointing. when this was pointed out the room was changed immediately
Hello Rosemary, Thank you for sharing your feedback regarding your stay! I am glad that we were able to accommodate a room move for you. In fact, your reservation was in the correct category, but as you were not happy with it, we cordially offer you a category upgrade. Thank you very much for evaluating us, your opinion is always very important to us. Kind regards, Marcos Pires General manager Serena Búzios Hotel by Rochester Hotels
Hello Rosemary, Thank you for sharing your feedback regarding your stay! I am glad that we were able to accommodate a room move for you. In fact, your reservation was in the correct category, but as you were not happy with it, we cordially … Show more
Reviewed: 27 March 2023 · Stayed in February 2023
Verified reviewBreakfast was amazing.. complete and delicious. and not only breakfast, every meal we've ordered was delicious. truly recommend. The staff exceed expectations and was very considerate, courteous, helpful and nice, specially the pool and restaurant team.
Dear Nycolle, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay unique. We appreciate your acknowledgment of our constant work to improve the friendliness and well-being of our guests. We are waiting for you again! Sincerely, Marcos Pires Gerente Geral Serena Búzios Hotel - Rochester Hotels – Brasil
Dear Nycolle, We appreciate your comments about our hotel! We are very happy to know that all the care provided by our team, our services and facilities made your stay unique. We appreciate your acknowledgment of our constant work to improv… Show more