Buffet super requintado

Stayed in April 2025

I was happy with everything

Location, it was clean, food was great and friendly staff

Stayed in April 2025

Outdated bathrooms but still clean

Swimming pool, food, location

Stayed in March 2025

The one issue to improve is to have a kettle to make tea or coffee in the room. Waking up in the morning its always good to have a coffee on the balcony. When I asked I was told I can ring room service but its over 30 mins wait. When I tried I was just spoken to in Portuguese when I said i could not understand they put the phone down. No coffee arrived . Reception said the only other way was to go to the breakfast room. I didn't really want to do this in PJ's haha ! So a tip is to bring a travel kettle. Wish I had known

A lovely hotel on the beachfront. Staff on reception were helpful and some were able to speak English Room was clean with a huge bed, good shower and nice balcony. I had a sea view Room 443 The staff at breakfast were lovely especially the omelette chefs who greeted us with a smile & wave every day . Breakfast was plentiful with many choices The steak restaurant was very good as was the pizza restaurant. Staff were friendly and food was very good . Unfortunately the seafood restaurant was not a pleasant experience. A very long wait for food which was not of good quality . Asked for a glass of wine many times and eventually had 2 glasses with the meal but 5 gasses were put on the bill (think it was added each time we requested but not served) Service was slow(despite not being busy) and not welcoming like the other restaurants Pools are great , side tables are in need of a refurb , cocktails are weak but beers are nicely chilled. Poolside food was served quickly and was good I was given a free late checkout at 6pm which really appreciated. We also managed to change a dinner for lunch as we were half board & wanted to try other restaurants in the evening. Although they will not do this at weekends We had a lovely stay and would recommend the hotel

Stayed in March 2025

Food quality need to be improved.

Stayed in January 2025

Early chairs check out in the beach

Great facilities, excellent team, food options are really good, lovely swimming pools and a really beautiful beach

Stayed in February 2025

I have paid for 3 dinners beforehand, but I could not use one of them, a friend called me have dinner outside the hotel one night. I think the hotel could have offered to give me back the value not consumed.

I traveled around many states of Brazil and for more than 10 countries and never saw such a wonderful breakfast. The breakfast has a large variety of options and a good amount, never miss anything. When the eggs finished, I asked for more and almost immediately they bring it. They have a good variety of fruits and typical north-east Brazilian food.

Stayed in January 2025

N/A

The pool area was great with many different pools and areas to be in

Stayed in December 2024

N/a

We had an excellent stay at SERHS Natal. We expend around 10 days, get to know lot of the staff and enjoy the facilities completely. All personnel is wonderful, thanks to everyone. Gouza and Fabio at reception, Julienne and Cilene from the Spa, the staff of the restaurants, Paolo, Edmilza, Ilama, Denis, Arthur from the bar. They are all stars, thank you for such an amazing experience and do the experience so enjoyable. I recommend the hotel 100%. Also, we loved the monkeys.

Stayed in September 2024

It’s difficult for them to pay attention to what you ask when you book a room. In my case, I had asked not to stay close to the busy road because of the constant noise. Unfortunately, that’s exactly where my first room was. A few hours later I was moved to another room, this time a quiet They should provide better bed covers (edredon style), not the thin ones that are offered now.

Serhs is a reliable hotel with wonderful views, nice staff, great breakfast, a good heated pool and taxis available all the time. I’ve been there several times, and I noticed the quality of the food has improved (they have a new chef).

Stayed in September 2024

Inside the room, it didn't meet a resort category of room (no bathrobe, no slipper, no tissue for face, no cottonbud, and the table stand next to the bed had ticks crawling, bedding also very thin).

The view from the pool is gorgeous, guests service team was friendly and tried to understand english.

Stayed in September 2024

Nothing bad

Excelent resort . We were a party of 4. Big room, with nice facilities. Restaurants at the hotel are great. Will come back and recomend it

Stayed in August 2024

I think they could have one more reception.

I loved the pools, the breakfast is amazing, they offer a lot of different fruits, juices, coffees, breads, cakes etc. For me, it is the best breakfast I have ever had in a hotel.

Stayed in August 2024

Warm pool is not warm enough as posted (31 C) in a plate in front of entrance.

Excellent meals included in Serhs All Inclusive option ( my choice) Good pools and the staff are friendly.

Stayed in August 2024

Sometimes it was a bit noisy. During high tide the beach disappears.

Nice room and pools.

Stayed in June 2024

Television wifi issues.

Excellent facility, friendly staff, clean rooms, great location.

Stayed in June 2024

The hotel is not perfect. Check in and check out can be slow.

It’s a fun hotel, with several activities for adults and children. Amazing views of the ocean, good swimming pools (one heated) and great breakfast. Best “tapioca” in town!

Stayed in April 2024

Short taxi to the main beach for surfing - couldn’t book an Uber for collection from the hotel - but reception sorted one quickly

Cracking hotel, staff are really friendly and helpful - go all inclusive - it really is worth the extra and basically 95% is included - it’s clearly stated on all the menu’s what’s not included. Food is really good with plenty of variety and choices. The variety of different pool area’s cater for everyone

Stayed in April 2024

no

location

Stayed in February 2024

The room needs to be refurbished to deserve 5 stars rating.

Great location

Stayed in January 2024

There are no water fountains around, the only way to drink water is to buy it

great breakfast

Stayed in January 2024

The team and the service!!

Amazing views and great great room

Stayed in December 2023

Everything was good

It was great! Excellent location and customer service. Breakfast was amazing with so many options, but the highlight was the tapiocas that Japão prepared for us. Definitely going back

Stayed in October 2023

WiFi. I stayed for work and the WiFi in my room was awful. They did try to solve it and they even set up a dedicated connection for our room, but it did not help.

Great location. The hotel has four restaurants and several bars. High-end service. The staff is very professional and friendly. I had issues with the WiFi and they set up a dedicated network for our bedroom.

Stayed in September 2023