Reviews of Slaviero São Paulo Downtown 4 stars
Rua Araújo, 141, Sao Paulo, CEP 01220-020, Brazil
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Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGym was relatively nice, equipment not new
Not so clean
Dear Mr. Mimran, thank you for taking the time to share your experience with us. We are pleased to hear that you found our gym to be relatively nice. Your feedback regarding the cleanliness of our facilities is invaluable, and we will certainly address this matter with our team to ensure we meet the high standards we strive for. We appreciate your insights and hope to have the opportunity to welcome you back in the future, where we aim to provide you with an even better experience.
Dear Mr. Mimran, thank you for taking the time to share your experience with us. We are pleased to hear that you found our gym to be relatively nice. Your feedback regarding the cleanliness of our facilities is invaluable, and we will certa… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewIt is located in the center, in a relatively safe area considering the circumstances. Breakfast was OK.
Simple environment, not the most modern building and furniture. Unfortunately, NONE of the staff members spoke English. The receptionists were helpful, but the bar staff, even though we stood at the counter, ignored us, several times.
Dear Toth, thank you for taking the time to share your experience. We appreciate your feedback regarding the location and breakfast. We are committed to enhancing our services and will take your comments into consideration, particularly concerning staff language proficiency and attentiveness. Your insights are invaluable as we strive to improve our guest experience. We hope you will consider staying with us again in the future, as we are dedicated to making your next visit more enjoyable.
Dear Toth, thank you for taking the time to share your experience. We appreciate your feedback regarding the location and breakfast. We are committed to enhancing our services and will take your comments into consideration, particularly con… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNo one at reception spoke English. The Wi-Fi was patchy throughout.
Dear Mr. Zoltán, thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. Your comments regarding the language barrier and Wi-Fi connectivity are invaluable to us, and we will address these issues with our team to ensure a better experience for our future guests. We are committed to improving our services and appreciate your understanding. We hope you will consider giving us another opportunity to serve you better in the future.
Dear Mr. Zoltán, thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. Your comments regarding the language barrier and Wi-Fi connectivity are invaluable to us, and… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in April 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 May 2025 · Stayed in April 2025
Verified reviewGood Hotel. Good Meal. Good Stuff.
Dear Kanstantsin, thank you for your positive review. We are glad to hear that you enjoyed your stay at our hotel, the meals, and the service provided by our staff. Your feedback is valuable to us, and we will continue striving to exceed your expectations. We look forward to welcoming you back in the future.
Dear Kanstantsin, thank you for your positive review. We are glad to hear that you enjoyed your stay at our hotel, the meals, and the service provided by our staff. Your feedback is valuable to us, and we will continue striving to exceed yo… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewBreakfast its good and the location its same
I didn't realize I rent disability room, the siink its very tiny and shower box its weard and the bed its small , I have a quenn bed at home to me my bed wasn't queen.
Dear Eduardo, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast and found the location convenient. We apologize for the inconvenience regarding the room type and the size of the sink, shower box, and bed. Your comments are valuable to us, and we will address these issues to ensure a more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.
Dear Eduardo, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast and found the location convenient. We apologize for the inconvenience regarding the room type and the size of the sink, shower box… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewThe bathroom
Dear Mr./Mrs. ERNANDES, thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay overall. We have taken note of your comment regarding the bathroom and we will address this issue promptly to ensure a better experience for our guests. Your satisfaction is our top priority and we appreciate your valuable input. We hope to have the opportunity to welcome you back in the future for an improved stay. Thank you for choosing us.
Dear Mr./Mrs. ERNANDES, thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay overall. We have taken note of your comment regarding the bathroom and we will address this issue promptly to ensure a bette… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewThe hotel is situated in an interesting neighborhood, located across from the excellent restaurant Casa do Porco, the iconic Copan building, and the Consolação Church. However, the area doesn’t feel particularly safe. There are many homeless individuals in the vicinity, which can feel intimidating at times. Some staff members like Ellen, Jazmín and Brenda are very kind and helpful. Unfortunately, other employees seem indifferent to guests’ needs. Generally speaking, recommendations and assistance are not readily offered, and the overall atmosphere lacks warmth and hospitality. This hotel primarily caters to Brazilian guests, which results in reception staff having only basic communication skills in Spanish or English. There were some administrative issues during my stay. I wasn’t provided with a receipt upon checkout, nor was I given the opportunity to review my bill. Additionally, minibar prices weren’t listed anywhere in the room. The hotel lacks meeting facilities. Outside of the guest rooms, there is not a comfortable space to conduct online meetings. The room itself doesn’t offer coffee or tea-making facilities. The plastic room key cards frequently malfunction, making it frustrating to have to return to reception multiple times for reactivation. On a positive note, the room was comfortable and featured excellent blackout curtains that completely darkened the space when desired.
Dear Maria Alejandra, thank you for sharing your feedback with us. We are glad to hear that you found the hotel's location interesting, with notable landmarks nearby. We appreciate your recognition of staff members like Ellen, Jazmín, and Brenda for their kindness and helpfulness. We apologize for any shortcomings in service you experienced during your stay. Your comments regarding communication skills, administrative issues, and room amenities have been duly noted for improvement. We understand your concerns and will work towards enhancing the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more positive stay.
Dear Maria Alejandra, thank you for sharing your feedback with us. We are glad to hear that you found the hotel's location interesting, with notable landmarks nearby. We appreciate your recognition of staff members like Ellen, Jazmín, and B… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewbreakfeast was ok and the location of the hotel is very nice
the bathroom was moldy and needs renovation for sure
Mr. Florin, thank you for sharing your feedback with us. We are glad to hear that you found the breakfast satisfactory and enjoyed the hotel's location. We apologize for the disappointing experience with the bathroom conditions. Your comments have been noted, and we will take immediate action to address the issues and ensure a better stay for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.
Mr. Florin, thank you for sharing your feedback with us. We are glad to hear that you found the breakfast satisfactory and enjoyed the hotel's location. We apologize for the disappointing experience with the bathroom conditions. Your commen… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewThe location, friendly personell
Disappointing Stay – Definitely Not 4 Stars I recently stayed at this so-called 4-star hotel, but it was far from what was advertised. The room was old and dirty, with a filthy bathroom and broken tiles. The hairdryer didn’t work either. The hallways were extremely noisy, making it hard to get a good night’s sleep. The photos showed a beautiful swimming pool and gym, but in reality, both were outdated and poorly maintained. The gym was filled with old, worn-out equipment, and the pool looked so uninviting that I didn’t even want to swim in it. Breakfast was another disappointment – the same limited selection every single day, with hardly any variety. Overall, this hotel is nowhere near a 4-star experience. I would not recommend staying here unless major renovations are made.
Mr. Catalin, we are truly sorry to hear about your disappointing experience during your recent stay at our hotel. We apologize for the issues you encountered with the room cleanliness, maintenance, and amenities. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We understand your frustration and regret that we did not meet your expectations. We appreciate your detailed review and will take your comments into consideration for future enhancements. Thank you for bringing these matters to our attention.
Mr. Catalin, we are truly sorry to hear about your disappointing experience during your recent stay at our hotel. We apologize for the issues you encountered with the room cleanliness, maintenance, and amenities. Your feedback is valuable t… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewStaff was great. Breakfast good. Location good for Centro
Wi-Fi was realty unreliable
Dear Stefano, thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the hotel's location in the city center. We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your comments have been noted, and we will work on improving the reliability of the Wi-Fi connection. We value your input and hope to have the opportunity to welcome you back in the future for a better experience.
Dear Stefano, thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the hotel's location in the city center. We apologize for the inconvenience you experie… Show more
Reviewed: 21 February 2025 · Stayed in January 2025
Verified reviewThe location was good and the bed big and the mattress comfortable.
They were some dirty places like all around fridge handle and the fridge was full of stuff to buy, I had to empty it to put a beer inside. It was heavy construction in front of the hotel, noisy and dusty. The food was average, nothing interesting.
Dear Laura, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the location and found the bed comfortable. However, we apologize for the cleanliness issues you experienced and the inconvenience of the construction noise. Your comments have been shared with our team for improvement. We also appreciate your feedback on the food quality and will take it into consideration. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing Slaviero Downtown São Paulo.
Dear Laura, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the location and found the bed comfortable. However, we apologize for the cleanliness issues you experienced and the inconvenience of the construc… Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewroom and location, very cozy room and spacious, excellent bed and pillows, A/C was excellent too
the shower was warm but not hot, breakfast could have bacon and somewhere to toast the bread
Dear Bruno R0cha, Thank you for sharing your experience at Slaviero Downtown São Paulo. We are thrilled to hear that you enjoyed the cozy and spacious room, as well as the excellent bed and pillows. Your feedback about the A/C is much appreciated. We have taken note of your comments regarding the shower temperature and breakfast offerings, and we will definitely use them to improve our services. We hope to welcome you back for an even better stay in the future. Thank you for choosing our hotel.
Dear Bruno R0cha, Thank you for sharing your experience at Slaviero Downtown São Paulo. We are thrilled to hear that you enjoyed the cozy and spacious room, as well as the excellent bed and pillows. Your feedback about the A/C is much appre… Show more
Reviewed: 5 February 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewThe room was comfortable and reasonably well-maintained. The staff were friendly and attentive. Breakfast was good. Location is convenient for downtown and city-wide access (metro stop nearby) but everyone advises you to be extra careful, especially at night. There are many interesting and good quality coffee shops and restaurants in the neighborhood.
The bathroom had a problem with the toilet. When flushing, the water would keep running until you fumbled with the buttons a couple of times. A promise to have the issue fixed went nowhere. There are no outlets near the bed. The only functioning outlets are next to the desk. You may need an extension cord or multiple plug adaptor to power your computer and electronics.
Dear Hernan, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the comfortable room, friendly staff, and good breakfast. We appreciate your comments about the convenient location and the nearby coffee shops and restaurants. We apologize for the inconvenience you experienced with the bathroom and the lack of outlets near the bed. Rest assured, we will address these issues to ensure a more pleasant stay for our future guests. Your feedback is valuable to us as we strive to improve our services. We hope to welcome you back again soon. Best regards, The Team at Slaviero Downtown São Paulo.
Dear Hernan, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the comfortable room, friendly staff, and good breakfast. We appreciate your comments about the convenient location and the nearby coffee shops a… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewThe location is great and it is probably the biggest property highlight . The room spacious, clean and quiet. The furniture is adequate and in good shape. Bed is confortable and in good size. Breakfast is nice, above average, with good options. Staff is kind.
The bathroom is nice but, in my room, the shower´s water flow could be stronger. The direction of the flow was not straight.
Dear Jose Benedito, thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our prime location, spacious and clean rooms, and kind staff. It's great to know that you appreciated our breakfast options as well. We value your comments about the shower water flow and will address this with our maintenance team to ensure a better experience for future guests. Your insights help us improve and provide the best service possible. We hope to welcome you back to Slaviero Downtown São Paulo soon for another enjoyable stay!
Dear Jose Benedito, thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our prime location, spacious and clean rooms, and kind staff. It's great to know that you appreciated our breakfast options as well. We valu… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewThis was my second stay at Slaviero. I love the location, the spacious room with loads of storage space and good air conditioning and the friendly staff.
Unfortunately the room was not very clean this time and there was no hot water in the shower.
Dear Vagner, thank you for returning to Slaviero Downtown São Paulo and for sharing your feedback. We're delighted to hear you appreciate our location, spacious rooms, and friendly staff. However, we sincerely apologize for the cleanliness issue and the hot water inconvenience during your stay. Please be assured that your comments will be addressed with our housekeeping and maintenance teams to ensure these matters are resolved for future guests. We value your loyalty and hope to provide you with a flawless experience on your next visit. Thank you for helping us improve!
Dear Vagner, thank you for returning to Slaviero Downtown São Paulo and for sharing your feedback. We're delighted to hear you appreciate our location, spacious rooms, and friendly staff. However, we sincerely apologize for the cleanliness … Show more
Reviewed: 8 December 2024 · Stayed in December 2024
Verified review