Reviews of Tauá Hotel & Convention Atibaia 4 stars
Estrada Etsuo Akai, 2715, Atibaia, CEP 12940-972, Brazil
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Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewSpace and activities, including water park and night events of live music, etc
I was offered and promised a late checkout with the family if I would attend to a session about “Mais Taua”. It was agreed in the day before and confirmed by the hotel. I informed my children and all got very excited. At the last day, I then decided to call reception and cross check, in order to confirm the late checkout agreement and avoid inconvenience. To my surprise it was not confirmed and we were informed that we would need to leave the room. They had another booking in the system and started to blame the system and one assistant another. I never asked for the late checkout, the hotel offered and confirmed. Huge frustration with the boys and lack of respect. Clear customer value is not in place. A new booking ($) will be prioritized.
Dear Paulo, we sincerely apologize for the inconvenience you experienced regarding the late checkout issue. We understand your frustration and disappointment, and we take full responsibility for the miscommunication that occurred. Your feedback is crucial to us, and we will address this matter internally to ensure it does not happen again in the future. We value you as our guest and truly hope you will give us another opportunity to provide you and your family with a wonderful stay. Thank you for sharing your concerns with us. Yours sincerely, Ítalo Carvalho – General manager
Dear Paulo, we sincerely apologize for the inconvenience you experienced regarding the late checkout issue. We understand your frustration and disappointment, and we take full responsibility for the miscommunication that occurred. Your feed… Show more
Reviewed: 19 January 2023 · Stayed in November 2022
Verified reviewReviewed: 12 September 2022 · Stayed in September 2022
Verified review