Service was not good across the board Waited 2 hrs for ice Asked for my sons sheets for sofa bed and it came at 1:30am Restaurants staff took very long and service was not good at any of the restaurants we went to Each night they would sit us 30-45 min after our reservation time and dinners ran 2-3 hrs

The room was clean and spacious.

Stayed in August 2025

Amazing! Everything is over priced though

Stayed in April 2025

Toilet in the room has no actual door. Music too loud and too much of the same type around pools and beach - could have some more quiet areas with different/relaxing or no music. Staff at restaurants check-in can be quite dismissive: even with reservation had to wait 30 minutes to be seated for dinner. Food is generally overpriced, even if quality is ok. The hotel offers minimal and incomplete information on excursions, which are overall poorly organized

Spacious and clean room with very comfortable bed. Nice beach and location. Housekeeping staff is very responsive.

Stayed in March 2025

Everything is so expensive. Chicken fingers are $25. I don’t mind spending money on vacation but it’s egregious the amount things should be

Very clean lots of options for food and lots of space can always get a spot to sit at beach or pools Water park is great too

Stayed in February 2025

Towels are free. For everything else, there's Mastercard … 😅😅😅

Posh hotel with beautiful pools and lots of restaurants.

Stayed in January 2025

Prices are absurd. Music is abnoxious and constant.

The ocean was beautiful. Facilities are great for kids.

Stayed in January 2025

Nice location, beach and facilities. You can go through the complex, dine anywhere and charge your room no matter where you stay. Staff willing to assist.

Stayed in September 2024

Love the Bahamas

Stayed in August 2024

Privilege pool wasn’t open every day. Things closed pretty early like midnight. Staff wasn’t always very happy to help you. Taxes and surcharges and prices in general were incredibly high.

We had a pretty great time at SLS. We love the property because it has multiple pools and waterpark, which was really fun. We hit the waterpark a couple of times. It was me and my friend (2 females in 30s). It was nice being at the SLS pool because there were minimal children. However, we are disappointed to see that privilege pool was not open every day.

Stayed in August 2024

It was very busy- definitely have to book to eat out, expect to be in queues

Lovely rooms, lots of activity options

Stayed in August 2024

The outside food staff was not the most pleasant like inside staff.

Beautiful resort & great location

Stayed in July 2024

No one refilled shower gel and shampoo in the shower and the shower itself looks used and would need to be refreshed.

The infinite possibilities of Swimming pools and beaches with different private clubs for tailored services.

Stayed in July 2024

Prices where extortionate

Facilities, comfort, staff

Stayed in July 2024

All the restaurants were pretty expensive. I’m a New Yorker and even by my standards food options were all relatively pricey. The ability to find snacks and bottled water and other essentials were limited and all also pricey. Shopping options were also limited. There were very high end shops and boutiques but no name brand retail stores that I could really spend the day browsing. I also would’ve liked a fridge in my room and the bathroom curtain for a door situation wasn’t my favorite. This is all nitpicking. The property and rooms were in general exceptional and what I would expect at a resort.

Amazing location. Beautiful beach and tons of different pools to choose from for variety throughout our stay. I appreciated that families with small children tended to stay at the Grand Hyatt pools, but that even on those pools has spaces that were mainly adult. Vibe at the SLS was fun and lively. Rooms were very quiet and well appointed. Great WiFi. Property was gorgeous. Lots of restaurants to choose from. The staff were the best. Every single person was professional and friendly. They really went above and beyond in several situations to accommodate wherever they could. Also the fried chicken sandwich at Bungalow was amazing.

Stayed in May 2024

For the high nightly price, it seems more should have been included, such as breakfast

Location was beautiful and excellent food options

Stayed in May 2024

My bed was unfortunately horrible! probably one of my worst ever and in talking with other guests we had met they all seemed to be in agreement that they were unhappy with their beds as well. I had a lot of back pain my first few days until i started using other pillows to support the deep valleys on both sides. Definitely something the Hyatt needs to address it can definitely put a damper on your quality of sleep and relaxation. my room was not the cleanest, especially behind the pillows on the wall/headboard area. and the floors did not look like they were cleaned at all ( i wore slippers the whole time) service is slow but to be expected. staff is friendly enough but not the friendliest island for sure. prices for simple things like chips and waters/soda are astronomical (i think restaurants are high as well especially for entrees but not as excessive as common things and we are used to high prices coming from NY) i found staff everywhere mostly does their job but not more, for example i watched staff walk past dirty towels and garbage on the floor many times because it must not have been "their designated job" etc. overall very good experience definitely enough to go back overall my experience was great, not enough to complain, we are not overly picky and grateful and appreciative for such a beautiful vacation. just being honest with details for review purposes .

the location and layout of the property was great. many choices (very big but not overwhelming) could walk to everything food was good pretty much everywhere, pools were beautifully laid out and pretty clean for the most part. the cigar bar and piano bar were great as well as the lounge/bar by rosewood. loved baha bay loved all the food/drinks, coffee and ice cream options surrounding the beach. some cute stores on the walkway to the beach and marcus restaurant at the end was a nice feature and a great time.

Stayed in May 2024

I didn’t enjoy their club, Bond. I feel like they advertise it to be much nicer. I believe it’s the only bar opened past 12AM, so we went to try it out one night hoping to be partying all night. The DJ played only one type of music which I couldn’t dance to. The bar in there is really nice, but the dance floor area could use a makeover. We left after 30 minutes.

I loved mostly everything! It was such a lovely place to stay at. I’ll try to break it down… Outdoors: such an amazing resort! So many pools to choose from and each with a nice layout. The place is full of foliage, which added to the tropical vibe. You can see little lizards running around. A very nice place to walk around. The place was very clean, no trash lying around. The beach is beautiful. Water is stunning and sand is nice. You can buy (or bring your own) googles and snorkel in the water. There’s a variety of fish in shallow water, and the further you go out you may see other fish, turtles, and manta rays. There are lifeguards on duty and even one that stays on the water to watch people snorkeling. There’s a boardwalk that you can go on and see sea life from there too. The front of the resort is really nice too. They have some of their restaurants located here and their fountain show that goes on a few times at night. (Side note: I recommend booking a spot at the Baha Beach Pool Club because that pool and view is wonderful. It’s a private pool for those who booked a spot. It is at an extra cost, but what you pay to book the spot goes towards food and drinks, so it’s worth it at the end) Restaurants: before my vacation, I downloaded the Bahamar app to look at restaurants and make some reservations, given other reviews about this. I booked Marcus on the beach in advanced for our one really nice dinner, which was so good! Highly recommend. Their steak was amazing. We would make dinner reservations the day before and were able to get something. We had breakfast at Cleo every morning, which is conveniently located in the main hall of SLS. It was a delicious buffet. Also would recommend Fi’Lia for dinner and N25 for lunch. Interiors of resort: quite big layout of the resort. Definitely getting your steps in if you want to explore the whole place. We didn’t use the casino, but it looks nice. SLS, by far, had the best lobby.

Stayed in May 2024

Crazy prices. Breakfast 90 Dollar. A bottle of water 15 Dollar

Stayed in May 2024

The first night our Airconditioner didn’t work properly and we got updated however it cost an additional $160 plus all taxes so over $200 per night! Too much money and Julie (manager) was in flexible. She was the only one that was not accommodating.

Beauty all around you. Stunning views.

Stayed in April 2024

Food was very expensive

So beautiful and so clean and bathrooms all over the property.

Stayed in April 2024

The bathroom in the room had a see-through glass door into the bedroom - not sure what couple wants to see their partner in the bathroom. Restaurants were fully booked days in advance so struggled to get a table on certain days.

Great atmosphere, restaurants had great food and the excursion we did (swimming with pigs and island hopping) was amazing!

Stayed in March 2024

That there are additional charges for lounge chairs, not just as expected for cabanas. We were excited to try out the pretty Baja Bay infinity pools as they are quieter but not enough to spend hundreds to do so.

Stayed in February 2024

Small pool,crowded, limited breakfast options, no complimentary water in room.

Close to water park, nice gardens.

Stayed in January 2024

I spent 800+ for a spot in PRIVILEGE POOL and was denied an umbrella because it didnt work visually. They changed my server 3 different times. My food was over I literally took 2bites and finally got a server who refused to remove it from my bill... LITERALLY 2 BITES

I loved the BUNGALOW POOL BAR staff... Irie Prince Cory were awesome The drinks were amazing.. That Pear mojito is 🔥🔥🔥🔥🔥🔥

Stayed in January 2024