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Reviews of Naksel Urban Hotel & Spa 3 stars

Thimphu, Hongkong Market., 00975 Thimphu, Bhutan

#1 of 20 hotels in Thimphu

Guests' Choice

Review score

Based on 29 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.2

  • Location

    9.7

  • Facilities

    9.2

  • Staff

    9.9

  • Value for money

    9.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 7 June 2025

    10
    Splendid hospitality in the heart of Thimphu
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Wonderful service from the staff who welcome you with a traditional Bhutanese khata (scarf) and welcome drink. The room itself was large and well-appointed. Great location in the bustling heart of Thimphu, walking distance to lots of shops and restaurants. The restaurant serves a small selection of Bhutanese dishes which were delicious.

    Stayed in June 2025

  • Reviewed: 30 May 2025

    10
    Exceptional
    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is central, the staff is very courteous and the food is good too.

    Stayed in May 2025

  • Reviewed: 22 February 2025

    10
    Very good hotel in Timphu
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Nothing.

    This hotel perfectly combines modern luxury with a warm and welcoming atmosphere. Our room was spacious, beautifully designed, and equipped with all the amenities one could need. Hotel is located in city centre where is very close to the shops and restaurants.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    9.0
    Good value for money
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 7 nights

    They are yet to finish the entire building up, but once it is done I think they will improve on general operations. One negative is that the windows are really thin and there are plenty karaoke places around. Earplugs recommended.

    Great value for money.

    Stayed in February 2025

  • Reviewed: 16 February 2025

    10
    I’m so happy to stay there with my family. Hope to visit again.
    • Leisure trip
    • Family with young children
    • Family Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Everything I like most

    Cleaning was excellent. And the staffs are really helpful

    Stayed in February 2025

  • Reviewed: 30 December 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    outstanding hotel, nice and cozy room, good restaurant

    Stayed in December 2024

  • Reviewed: 23 December 2024

    9.0
    Convenient , Friendly and and closer to the center
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights

    Nothing to mention

    Staff are very friendly rooms are nice, clean and spacious, The facilities, tea, coffee, heaters were working very well. Staff pay very attention on our request and arranged my early breakfast and airport pickup exactly on time

    Stayed in December 2024

  • Reviewed: 13 December 2024

    10
    Very good
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is good but takes some time.

    Beautiful hotel with clean and nice rooms. Staff welcomes you with tea. Worth the money.

    Stayed in December 2024

  • Reviewed: 13 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great team with very welcoming orientation.

    Excellent staff, with very welcoming attitude, nice clean spacious rooms and good food make it a very great choice. We are very happy with stay!

    Stayed in October 2024

  • Reviewed: 13 December 2024

    9.0
    Hotel is wonderful.
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights

    Nothing

    Breakfast was good. Hotel is neat and clean. Facilities provided is very nice. Staffs are good and helpful. We had a very good experience with the stay in the hotel.

    Stayed in November 2024

  • Reviewed: 9 December 2024

    10
    Excellent stay at Thimphu
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The stay was excellent. The staffs were extremely helpful and good. The rooms were clean and have all the facilities. The food was also very good and children friendly

    Stayed in December 2024

  • Reviewed: 4 December 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    The food was great. We enjoyed the tomato soup, chicken masala with roti and aloo Paratha.

    Stayed in December 2024

  • Reviewed: 3 December 2024

    8.0
    Excellent location, center of town, walking distance and fantastic food
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 5 nights

    Spa was ready yet, still in preperation

    Wonderful team of staff, always there when you need them.

    Stayed in November 2024

  • Reviewed: 20 November 2024

    10
    GOOD
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 4 nights

    GOOD

    GOOD

    Stayed in November 2024

  • Reviewed: 6 November 2024

    10
    Exceptional
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Enjoy

    Stayed in November 2024

  • Reviewed: 10 October 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great hotel, well done facilities and the team is fantastic. They help wherever they can and make your stay as easy as it can be. Thanks so much !

    Stayed in October 2024

  • Reviewed: 8 October 2024

    10
    Very good with hotel, with staffs and all Bhutanese people
    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 4 nights

    Ground floor is not beautiful, reception room is not as good as the hotel.

    Big room, well colored, new, staffs were very heartiest and cooperative, very excellent free break fast,

    Stayed in October 2024

  • Reviewed: 8 October 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Highly Recommended

    Stayed in October 2024

  • Reviewed: 8 October 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Highly recommended

    Stayed in October 2024

  • Reviewed: 5 October 2024

    10
    The BEST stay ever, it’s my third time in Bhutan
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything is perfect

    The staff is amazing, all women ♥️ It has everything in one building, from spa, sauna, gym, steam room, massage

    Stayed in October 2024

  • Reviewed: 3 October 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Family Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing as such to complain about ...

    The hospitality,the ambience,the food,the cleanliness

    Stayed in October 2024

  • Reviewed: 28 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly staff, but: the rooms don’t have balconies iinstead of air conditioning, there is an air cooler, which is inefficient and very noisy no spa, no self service brakfast The first room we got was facing the neighboring building, and there were fire escape stairs right outside the window. Next room was better. But, Saturday night extremly noisy outside, no sleep till 4.30 a.m.

    Stayed in July 2025

  • Reviewed: 18 March 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights

    We think it is reprehensible and dishonest of the management not to inform guests in advance that there are extensive building works in the hotel (the ground floor is a shell) which are noisy and continue into the evening. Contrary to the description the rooms do not proof the sound in any way. There is also a heater but no a/c. The hotel does have a portable a/c machine but it is extremely noisy. For guests who need air due to the low The result is poor sleep quality. We had booked directly with the hotel not via a guide and were one of only a very few guests staying. Clearly local guides were avoiding the hotel during the renovation. The chef was unable correctly to cook western fried breakfast (to the extent that the breakfast did not take long to regurgitate).

    The staff were very friendly, warm and gave us a lot of help and we were pleased to meet them. BUT the hotel is a business and should be reviewed from the perspective of the owner/management which is unfortunately a different story ...

    Stayed in March 2025

  • Reviewed: 21 January 2025

    7.0
    Nice hotel but wouldn't stay again due to surrounding noise
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 6 nights

    Bedside lights plug in behind the centre of the bed, so you keep accidentally turning them off just by leaning back if sitting up in bed. Heater was poorly located in room so the entrance area stayed hot but I was seriously cold in bed. I am a light sleeper and music from surrounding bars was very annoying at night and kept me awake, especially the karaoke bars where you get a loud burst of sound when someone opens the door to go out for a smoke or whatever. Saturday night was particularly bad, but I had disturbed sleep every night, and I was on the top floor. Was only told on checkout that there is a charge of over 3% to use a card for paying the bill.

    Hotel is conveniently located in the centre of town. Room was clean and comfortable and bathroom was modern and clean with reliable hot water.

    Stayed in January 2025

Showing 1 – 25

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