Reviews of Hotel Osel 4 stars

Dear Mr. Kumar Warm greetings from Hotel Osel! Thank you very much for taking the time to share your recent experience with us. We truly value your feedback as it helps us to improve our services and facilities. We are delighted to know that you appreciated our location, cooperative staff, and breakfast service. At the same time, we sincerely regret the inconvenience you experienced with the shower water pressure. Please allow us to clarify that our suite rooms are equipped with specific shower facilities, and we are taking note of your comments to ensure better maintenance and guest comfort in all our room categories. Also, for your kind information, Hotel Osel is classified as a Three Star Deluxe property, and we always strive to provide services that reflect warmth, comfort, and value to all our guests. We truly hope to have the pleasure of welcoming you back again, where we can ensure you a more comfortable stay. Thank you Sangay

Dear Mr. Kumar Warm greetings from Hotel Osel! Thank you very much for taking the time to share your recent experience with us. We truly value your feedback as it helps us to improve our services and facilities. We are delighted to know t… Show more

Dear Pooja Warm greetings from Hotel Osel! Thank you for your valuable feedback. We’re happy to know that you appreciated our location and found it convenient during your stay. We also take note of your comment regarding the maintenance needed for the taps. Please accept our apologies for the inconvenience, and rest assured that our maintenance team has been informed to address the issue immediately. Your input helps us improve, and we hope to have the opportunity to welcome you back with a better experience. Warm regards, Sangay Chozom

Dear Pooja Warm greetings from Hotel Osel! Thank you for your valuable feedback. We’re happy to know that you appreciated our location and found it convenient during your stay. We also take note of your comment regarding the maintenance ne… Show more

Dear Unnikrishnan Warm greetings from Hotel Osel. Thank you for taking the time to share your feedback. We’re pleased to hear that you found our rooms clean and comfortable. However, we’re truly sorry to learn that you had a negative experience with our breakfast and that it affected your health. Please accept our sincerest apologies for the discomfort you faced. This is certainly not the standard we aim to uphold, and we take your feedback very seriously. We are investigating the matter thoroughly with our kitchen team and will take all necessary steps to ensure food safety and quality are strictly maintained at all times. We genuinely value your input and hope you will give us another chance in the future to restore your confidence in our hospitality. Wishing you good health and safe travels. Thank you Sangay Chozom

Dear Unnikrishnan Warm greetings from Hotel Osel. Thank you for taking the time to share your feedback. We’re pleased to hear that you found our rooms clean and comfortable. However, we’re truly sorry to learn that you had a negative experi… Show more

Dear Thomas, Warm greetings from Hotel Osel! Thank you for taking the time to share your recent experience with us. We’re glad to hear that you enjoyed the spacious rooms and found the atmosphere relaxing during your stay. We also sincerely appreciate your constructive feedback regarding the breakfast and service. Please accept our apologies for the inconvenience you faced, we take your comments seriously and have already shared them with our team to ensure improvements are made. Your input helps us grow and deliver better experiences to all our guests. We hope to have the opportunity to welcome you back and offer you a more seamless and enjoyable stay. Warm regards, Sangay Chozom

Dear Thomas, Warm greetings from Hotel Osel! Thank you for taking the time to share your recent experience with us. We’re glad to hear that you enjoyed the spacious rooms and found the atmosphere relaxing during your stay. We also sincere… Show more

Dear András Warm greetings from Hotel Osel! Thank you so much for taking the time to share your kind feedback. We’re truly delighted to hear that you had a wonderful stay with us. It’s heartening to know that you found our rooms spacious and clean, our team warm and welcoming, and our location ideal for your visit. Your words of appreciation mean a lot to us and will be shared with our entire team—it is feedback like yours that motivates us to continue delivering memorable experiences to our guests. We sincerely hope to have the pleasure of welcoming you back to Hotel Osel in the near future. With warm regards, Sangay Chozom

Dear András Warm greetings from Hotel Osel! Thank you so much for taking the time to share your kind feedback. We’re truly delighted to hear that you had a wonderful stay with us. It’s heartening to know that you found our rooms spacious an… Show more

Dear Adulla Thank you for taking the time to provide us with your feedback following your recent stay. We sincerely apologize for any inconvenience you experienced, particularly regarding the noise from the street and the cleanliness of the room. We understand that a quiet and clean environment is crucial for a comfortable stay, and we are truly sorry that we did not meet your expectations in this regard. We have shared your comments with our housekeeping team to ensure that our cleaning procedures, including mopping the floors, are properly followed to maintain the highest standards of cleanliness. We will also assess the noise levels in the room you stayed in and explore ways to minimize any disturbance from the street. Please know that your feedback is valuable to us, as it helps us make the necessary improvements to ensure all of our guests have a more pleasant experience in the future. Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Reservation

Dear Adulla Thank you for taking the time to provide us with your feedback following your recent stay. We sincerely apologize for any inconvenience you experienced, particularly regarding the noise from the street and the cleanliness of th… Show more

hank you so much for taking the time to share your detailed feedback about your recent stay with us. We are thrilled to hear that you enjoyed our excellent location, spacious and clean rooms, as well as the warm hospitality provided by our staff. It's wonderful to know that Sharmila at the reception and Tina in the restaurant left such a positive impression by going the extra mile to ensure your comfort. I will make sure to pass on your kind words to them! We also appreciate your constructive feedback regarding the restaurant, especially the quality and variety of food offered. We are always looking for ways to enhance our guests' dining experience, and your suggestions are invaluable in this process. Rest assured, we will work on expanding our menu options and ensuring items like jam and butter are replenished more promptly. Once again, thank you for choosing to stay with us and for helping us improve. We hope to welcome you back in the near future, where we aim to provide you with an even better experience.

hank you so much for taking the time to share your detailed feedback about your recent stay with us. We are thrilled to hear that you enjoyed our excellent location, spacious and clean rooms, as well as the warm hospitality provided by our … Show more

Thank you for sharing your feedback with us regarding your recent stay. We truly appreciate your time and value your input. We understand that room size and amenities like air conditioning are important to our guests. While our rooms are designed to offer comfort with spacious layouts, we acknowledge that preferences can vary, and we strive to continuously improve to meet different needs. Regarding the lack of air conditioning, we typically find that the local climate allows for a comfortable stay with the natural ventilation and other cooling systems provided. However, we understand that individual preferences differ, and we will certainly consider this feedback as we plan for future upgrades. We are always looking for ways to enhance our guests' experiences, and your comments will help us in doing so. If there’s anything else we can do to make your next stay more enjoyable, please don’t hesitate to reach out to us directly. Thank you again for staying with us, and we hope to have the opportunity to welcome you back soon. Reservation

Thank you for sharing your feedback with us regarding your recent stay. We truly appreciate your time and value your input. We understand that room size and amenities like air conditioning are important to our guests. While our rooms are d… Show more

Dear HUI CHEN Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be friendly. We sincerely apologize for the inconvenience caused by the leaking bathtub in room 308. Please be assured that we take such issues very seriously, and our maintenance team has been notified to address and fix the problem immediately to ensure it does not affect future guests. Your comfort and satisfaction are of utmost importance to us, and we regret that this issue impacted your stay. As a token of our apology, we would like to offer you a [complimentary dinner for 2 people] on your next visit. We hope to have the opportunity to welcome you back and provide you with a flawless experience. Thank you once again for bringing this matter to our attention. If you have any further concerns or questions, please do not hesitate to reach out to us. Warm regards, Sangay Chozom Reservation Manager 17346276

Dear HUI CHEN Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be friendly. We sincerely apologize for the inconvenience caused by the leaking bat… Show more

Dear chowdhury Thank you for your feedback, we are delighted that you like our breakfast and other meals. We have inform our team accordingly and we will try to keep constant on this. We look forward to see you in future with your family and friend at out hotel Thank you

Dear chowdhury Thank you for your feedback, we are delighted that you like our breakfast and other meals. We have inform our team accordingly and we will try to keep constant on this. We look forward to see you in future with your family … Show more

Dear Reeti Thank you for taking the time to provide us with feedback regarding your recent stay at Hotel Osel. We sincerely apologize for the inconveniences you experienced during your time with us. We are deeply concerned to learn about the issues you encountered with the room, particularly the malfunctioning bathroom door and the delay in resolving the matter. Rest assured, we will investigate this matter thoroughly and take immediate steps to ensure that such issues are addressed promptly in the future. Regarding the WiFi issue, we apologize for the inconvenience caused by the delay in resolving it. We understand the importance of reliable internet access for our guests and will work diligently to improve our response time in such situations. We also apologize for any confusion or inconvenience caused by the payment process. We appreciate your feedback and will take steps to ensure that our payment procedures are clearer and more convenient for our guests in the future. Furthermore, we are disappointed to hear about your experience with some members of our breakfast staff. Providing friendly and attentive service is a priority for us, and we will address this matter with our team to ensure that all guests receive the warm and welcoming service they deserve. We sincerely value your feedback as it helps us identify areas for improvement and enhance the overall guest experience at hotel Osel. We hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you once again for bringing these issues to our attention. Thank you

Dear Reeti Thank you for taking the time to provide us with feedback regarding your recent stay at Hotel Osel. We sincerely apologize for the inconveniences you experienced during your time with us. We are deeply concerned to learn about … Show more

Dear Amol Thank you for your feedback. We are glad that you like our room and food. You liked our staff, Tina. Regarding the things that need to be changed, we will talk with our management about your feedback. We look forward to having you and your family again with us soon. Thank you

Dear Amol Thank you for your feedback. We are glad that you like our room and food. You liked our staff, Tina. Regarding the things that need to be changed, we will talk with our management about your feedback. We look forward to having … Show more

Dear Ashish Thank you for your feed back. We are glad that you like our suite room. our team informed us regarding the issue of restaurant supporting bill, which our reception were not able to issue to you during the check out time and we ware extremely sorry for inconvenience cause. Now it is lean season, keeping your feedback in mind we have suggest our management to provide more training which will allow our team to have more communication skill relevant with guest. Thank you Sangay

Dear Ashish Thank you for your feed back. We are glad that you like our suite room. our team informed us regarding the issue of restaurant supporting bill, which our reception were not able to issue to you during the check out time and we w… Show more