Reviews of Cresta Maun Hotel
Plot 16719, Maun, Botswana
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewThe breakfast is standard, and nothing wrong with that.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe hotel is in a beautiful location right next to the river in a quiet area at the outskirts of Maun. The hotel entrance and the open lobby has a beautiful layout opening up to the river, a nice restaurant with delicious food (although our dishes took forever to get ready, as the chef discovered they were out of certain ingredients). There is a nice bar and a modest sized, but clean pool behind the bar. The river view from the room was also spectacular, but the windows were very dirty. The rest of the room was completely clean, and had a small fridge and a kettle.
It is a little annoying that the security staff seem to have been instructed to not let you walk by the river. It would be better if the hotel then encouraged guided walks. The room we were given had a strange layout with the shower only separated from the rest of the room with a frosted glass wall on the one side, but the other side was completely open, even though there was rail that could have held a shower curtain. Not everybody wants to share their naked body with their room mate, so for goodness sake put up a shower curtain! I had seen this complaint in other reviews before booking, so it probably applies to many rooms, but I had expected it to have been corrected! Thankfully, the toilet is in it own walled-off room and has windows to open.
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe location was nice and the hotel is well taken care of. The maintenance staff was very helpful.
The beds were pretty firm and the shower is in the actual bedroom, so there is no privacy.
Good day Thank you for your valuable feedback and for highlighting the positive aspects of your stay — we're glad to hear you appreciated our location, the upkeep of the hotel, and the helpfulness of our maintenance team. We also take note of your comments regarding the bed comfort and the shower setup. Your observations are important to us as we continuously look for ways to enhance our guests' experience, and we will certainly keep them in mind as we review our room designs and amenities. We hope to welcome you back again soon and thank you once more for choosing to stay with us. Warm regards, Guest Relations Officer Tebogo Chilume
Good day Thank you for your valuable feedback and for highlighting the positive aspects of your stay — we're glad to hear you appreciated our location, the upkeep of the hotel, and the helpfulness of our maintenance team. We also take… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewRooms were comfortable. Staff were helpful.
Your system was down so we werent able to check in / register on arrival. My final bill included accommodation which i had already paid for. Bill had to be re-issued. At your price point you could provide real coffee in the rooms.
Good day Thank you for your feedback and for staying with us. We’re pleased to hear you found the rooms comfortable and our staff helpful. However, we sincerely apologize for the inconvenience caused by the system downtime and billing error during your check-in. This is not the experience we strive to provide, and we are actively addressing the issue to prevent recurrence. We also appreciate your suggestion regarding in-room coffee — it’s a great point, and we’ll definitely consider it as we continue working to enhance the guest experience. We hope to welcome you back for a smoother and more enjoyable stay. Regards Tebogo Chilume Guest Relations Officer
Good day Thank you for your feedback and for staying with us. We’re pleased to hear you found the rooms comfortable and our staff helpful. However, we sincerely apologize for the inconvenience caused by the system downtime and billing erro… Show more
Reviewed: 8 June 2025 · Stayed in March 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe staff are very curtious
Online Booking system, could not extend it when we wanted to add one more day. However, we wete assisted on arrival.
Good day Thank you for your kind feedback! We're glad to hear that you found our staff courteous and that our team was able to assist you upon arrival. We appreciate you highlighting the issue with the online booking system — your comment has been noted, and we’ll look into ways to improve the process for smoother extensions in the future. We hope to welcome you back again soon for another pleasant stay! Warm regards, Tebogo Chilume Guest Relations Officer
Good day Thank you for your kind feedback! We're glad to hear that you found our staff courteous and that our team was able to assist you upon arrival. We appreciate you highlighting the issue with the online booking system — your com… Show more
Reviewed: 6 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in December 2024
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewClean room,
Some noise from the room above me all night,one signage to the hotel though multiple roads to the hotel,room service slow,getting an iron slow
Good day Mphoentle Thank you for sharing your experience with us. While we’re pleased to hear you found the room clean, I sincerely apologize for the inconveniences you encountered, including noise disturbances, slow service, and inadequate signage. We take your feedback seriously and will address these areas promptly to improve our services. Should you choose to stay with us again, we are committed to ensuring a smoother and more comfortable experience for you. Thank you for bringing this to our attention. Best regards, Cresta Maun Resort
Good day Mphoentle Thank you for sharing your experience with us. While we’re pleased to hear you found the room clean, I sincerely apologize for the inconveniences you encountered, including noise disturbances, slow service, and inadequat… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewFood a bit on the pricey side
Food expensive
Good day Thank you for sharing your thoughts on our pricing. We strive to offer high-quality dishes that reflect great value for our guests. However, we’ll take your feedback into account as we continually review our offerings. We appreciate your input and hope to welcome you again soon. Best regards, Cresta Maun Resort
Good day Thank you for sharing your thoughts on our pricing. We strive to offer high-quality dishes that reflect great value for our guests. However, we’ll take your feedback into account as we continually review our offerings. We appreci… Show more
Reviewed: 11 December 2024 · Stayed in November 2024
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified reviewvery good breakfast
We had to change rooms 3 times due to a bad smell in the rooms
Good day Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast offerings and appreciate your kind words about it. However, I sincerely apologize for the inconvenience caused by the room changes during your stay. We understand how frustrating this must have been, and we are taking this feedback very seriously. Please rest assured that we have addressed the issue with our housekeeping and maintenance teams to ensure that such situations are resolved promptly and do not recur in the future. Your comfort and satisfaction are of utmost importance to us, and we truly value your patience and understanding. Should you choose to stay with us again, we would be delighted to personally ensure that your experience is flawless. Thank you once again for your feedback, as it helps us improve our services. Warm regards, Cresta Maun Resort
Good day Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast offerings and appreciate your kind words about it. However, I sincerely apologize for the inconvenience caus… Show more
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewLess population
Pool and bar tv
Good day Thank you for taking the time to share your feedback with us. We appreciate your thoughts regarding the atmosphere and facilities, specifically mentioning the population levels and the pool and bar TV areas. We always strive to create a welcoming and enjoyable environment for all our guests. Your comments are valuable in helping us evaluate and improve our services. If there's anything specific you feel we could adjust or enhance, please do not hesitate to let us know. We look forward to welcoming you back soon and providing you with an even better experience. Warm regards, Cresta Maun Resort
Good day Thank you for taking the time to share your feedback with us. We appreciate your thoughts regarding the atmosphere and facilities, specifically mentioning the population levels and the pool and bar TV areas. We always strive to c… Show more