Reviews of Cresta Riley's Hotel 3 stars
Barolong Ward, Maun, Botswana, Maun, Botswana
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe laundry lady that ironed my clothes was professional and did a good job
The linen was not clean smelled of sweat...the bathrooms were dirty..smelt like urine and someone someone went to the toilet and left number 2a nd didn't flush the toilet..there were skid musks in the toilet ect
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewExcellent service, lovely garden with its pool and bar, good meals, well organised transfers to and from airport, sense of being in a historic hotel
Dear Andrew Wilks, Thank you so much for the positive review.We are thrilled your time with us was amazing. We endeavour to go above and beyond to make sure our guests have a pleasant stay. We hope to have the opportunity to host you again in future.
Dear Andrew Wilks, Thank you so much for the positive review.We are thrilled your time with us was amazing. We endeavour to go above and beyond to make sure our guests have a pleasant stay. We hope to have the opportunity to host you again… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe location is fine
Two nights stay,they kept changing our rooms
Dear Annie, Thank you for taking the time to complete the review and we are pleased that our location worked well for your stay.We also want to take the opportunity to apologize for the inconsistencies you experienced during your stay. We hope to have the opportunity to host you again.
Dear Annie, Thank you for taking the time to complete the review and we are pleased that our location worked well for your stay.We also want to take the opportunity to apologize for the inconsistencies you experienced during your stay. We … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast.
Staff was unable to control a drunk and disorderly party in the next door room from midnight until 5AM.
Dear Zeelie, Thank you for sharing your feedback. We sincerely apologize for the disturbance you experienced during your stay. We understand how disruptive this must have been and regret that our team was unable to fully resolve the matter to your satisfaction. Please be assured that we take such incidents seriously, we will be reviewing our procedures to ensure a quicker and more effective response in future. We hope to have the opportunity to provide you with a more enjoyable and restful stay
Dear Zeelie, Thank you for sharing your feedback. We sincerely apologize for the disturbance you experienced during your stay. We understand how disruptive this must have been and regret that our team was unable to fully resolve the matter … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThis is a decent option in Maun. It is centrally located, the restaurant serves really nice food, and the staff is very attentive.
The rooms are rather dated and could use updating. Given the price, I would have liked to seen more.
Dear Matthew, Thank you for taking the time to share your feedback.We are glad to hear you appreciated our location,enjoyed the food at our restaurant,and food our team attentive, that truly means a lot to us. We also value your constructive comments regarding the rooms.We understand that comfort and modern amenities play a big part in your overall experience.The comments are taken in to consideration. We hope to have you back in the future.
Dear Matthew, Thank you for taking the time to share your feedback.We are glad to hear you appreciated our location,enjoyed the food at our restaurant,and food our team attentive, that truly means a lot to us. We also value your construct… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat shuttle system. Good location near city centre.
Staff were very inconsistent. The AC is so old and noisy could t get a good night sleep—which failed as the most basic requirement for an accommodation. No follow ups on guests concerns. Unfortunately I won’t be back.
Dear Sai, Thank you for taking the time to provide us with your feedback regarding our shuttle system and location at Cresta Rileys. We sincerely apologize for the disappointment caused by the inconsistency of our team members, the noise that disturbed your sleep from the aircon in your room during your stay. We understand entirely how frustrating it is to experience disappoints though you made attempts to report the issues in your room. This is certainly not the standard of service we aim to provide. Please be assured that we are taking your comments very seriously. We are immediately reviewing our maintenance checks and inspections in the rooms before guest’s check in. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to enhancing our guest experience to meet and exceed your expectations. We hope to have the opportunity to welcome you back in the future to demonstrate the positive changes we are implementing. Sincerely, The Management Team Cresta Rileys
Dear Sai, Thank you for taking the time to provide us with your feedback regarding our shuttle system and location at Cresta Rileys. We sincerely apologize for the disappointment caused by the inconsistency of our team members, the noise t… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewWe stayed only one night. Place has a cosy outdoor bar close to the pool and the dinner was fantastic. We had enchilladas and beef with vegetables. Staff was very friendly and helpful.
Nothing
Dear Markus, Thank you so much for a positive review,We are thrilled to hear that you had such a great experience with us. We look forward to having you with us again in the future.
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewMenu items are same Saturday until Friday. Menu items are not available
Renovation hotel
Dear Bernice, Thank you for taking the time to provide us with your feedback regarding your dining experience at Cresta Rileys. We sincerely apologize for the disappointment caused by the lack of variety in our menu items and, more importantly, for the inconvenience of finding several items unavailable during your stay. We understand entirely how frustrating it is to anticipate a diverse culinary experience only to find the offerings repetitive or, worse, not accessible. This is certainly not the standard of service we aim to provide. Please be assured that we are taking your comments very seriously. We are immediately reviewing our kitchen operations and procurement processes with our Executive Chef and Food & Beverage Manager to address these issues comprehensively: Menu Variety: We will be re-evaluating our menu cycles to ensure a more dynamic and diverse offering throughout the week, introducing new dishes and specials to keep the dining experience fresh and exciting for our guests, especially those on longer stays. Item Availability: We are reinforcing our inventory management and communication protocols. Our team will ensure that all advertised menu items are consistently stocked. In the rare event of an unforeseen unavailability, staff will be trained to communicate this proactively to guests and offer suitable alternatives. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to enhancing our dining services to meet and exceed your expectations. We hope to have the opportunity to welcome you back in the future to demonstrate the positive changes we are implementing. Sincerely, The Management Team Cresta Rileys
Dear Bernice, Thank you for taking the time to provide us with your feedback regarding your dining experience at Cresta Rileys. We sincerely apologize for the disappointment caused by the lack of variety in our menu items and, more importa… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewService in the restaurant food was too slow
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewGreat location. Safe and gated compound. Nice setting in shaded area with many matured trees. Decent breakfast.
Quite expensive. Rooms in need of remodeling/renovation.
Dear Vaclav, Thank you for taking the time to share your feedback regarding your recent stay at Cresta Riley's. We're delighted to hear you appreciated our great location, safe and gated compound, and the nice setting with our mature, shaded trees. It's also wonderful to know you enjoyed our decent breakfast. We've noted your comments about the pricing and the need for room remodeling/renovation. Please know that guest comfort is our top priority, and we are continuously evaluating ways to enhance our guest experience. Your feedback is invaluable as we plan for future improvements. We hope to have the opportunity to welcome you back to Cresta Riley's in the future, offering you an even more comfortable and updated experience. Regards, Cresta Riley's Management
Dear Vaclav, Thank you for taking the time to share your feedback regarding your recent stay at Cresta Riley's. We're delighted to hear you appreciated our great location, safe and gated compound, and the nice setting with our matu… Show more
Reviewed: 19 June 2025 · Stayed in April 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewGood airport shuttle Nice bar and reasonable restaurant
Nothing
Dear Donna, Thank you for taking the time to share your feedback about your recent stay with us at Cresta Riley's Hotel! We're so pleased to hear you enjoyed our airport shuttle, found our bar nice, and appreciated the reasonable pricing at our restaurant. It's wonderful to know these aspects contributed positively to your experience. We look forward to welcoming you back again soon! Sincerely Cresta Riley's Management
Dear Donna, Thank you for taking the time to share your feedback about your recent stay with us at Cresta Riley's Hotel! We're so pleased to hear you enjoyed our airport shuttle, found our bar nice, and appreciated the reasonable … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in April 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified review