Reviews of Grays Eden Boutique Hotel 5 stars
Old Matlapaneng Bridge, Maun, Botswana
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Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe lodge is amazing very well set out with spectacular pool area and bar/resturant, the staff is very friendly and helpful. The food was great also. The rooms were extremely clean and modern spacious and comfortable!
Unfortunately during our stay there was a group of people who were day visitors not even stay at the lodge that were very intoxicated and making a huge about of noise and obnoxious. There was now where in the lodge even in our room with the door closed that we could not hear them and the lodge is big! We when there to enjoy the peace and tranquility of the bush which they totally spoilt. I have no issue people having fun and enjoying themselves but this was totally out of hand and unacceptable. They had young children with them however it was the adults that were behaving like hooligans. After sometime we when to complain at reception, the friendly man there proceeded to say he would try to tell them to be less loud and behave them selves eg. From wrestling in and around the pool but they were connected to the owner or something like that so he couldn’t really do much - sounded like it was not the first time this happened.
Thank you for your feedback on Grays Eden Boutique Hotel. This is a quiet sanctuary and we pride ourselves that guests have a peaceful time when on the premises and especially in their rooms. We apologise unreservedly for the noise levels you experienced, owing to the behaviour at the pool which is only for use by the hotel residents. We would like to refund your nights stay at the hotel and assure you that there will be no repeat of this type of behaviour in future. We kindly request that you agree to remove the post. Please contact us so we can process the refund. I wish you a lovely day. Kind regards. Muriel Fornerod Reservations Manager
Thank you for your feedback on Grays Eden Boutique Hotel. This is a quiet sanctuary and we pride ourselves that guests have a peaceful time when on the premises and especially in their rooms. We apologise unreservedly for the noise levels y… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe rooms are amazing, food fantastic, very relaxing and the staff are fabulous!
Good day Emma - Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed you stay with us. We look forward to welcoming you back soon!
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewEverything
Need a Taxi if you want to go somewhere.
Thank you for your feedback. We're pleased to hear you had a positive experience overall. We provide airport transfers, and for transportation beyond these services, our team is always ready to assist with recommendations and arrangements. We appreciate your comments and look forward to welcoming you back soon!
Thank you for your feedback. We're pleased to hear you had a positive experience overall. We provide airport transfers, and for transportation beyond these services, our team is always ready to assist with recommendations and arrangemen… Show more