We expected some dishes, but we could not find them. There were no teaspoons, and scrambled eggs were unavailable when requested.

the ambient - and value for money, furniture, and all staff members friendly - willingness to assist - passionate about their task was written all over their faces

Stayed in February 2025

May be it’s the holidays but we need variety of food, when are you bringing back the vouchers

The only thing I can say the food wasn’t that good as usual and the choice was low coz most food wasn’t there. The food was also too salty but the omelette guy was a star in the kitchen and so nice

Stayed in January 2025

Hotel is old and showing it’s age in the rooms and fcilities

Staff was friendly and helpful

Stayed in September 2024

The rooms have become slightly dated. There was no bottled water in my fridge which I usually get. The selection of TV channels is outdated. Should at least have Netflix login. The coffee station also needs updating with a proper place with kettle setup. Right now its a mission to make coffee.

I love this hotel and have been staying there for many many years. I used to get a welcome note with a bowl of snacks etc in my room to welcome me back. This has sadly gone. But it always continues to feel like home away from home.

Stayed in September 2024

I didn't like the free wifi. Residents should have more secure connectivity

Breakfast was good and there was a choice

Stayed in September 2024

The hotel desperately needs a refurb

Good steakhouse

Stayed in July 2024

Beautiful place in lovely grounds. Close to everything.

Stayed in April 2024

Old hotel with outdated decor and facilities . Very very over priced

Stayed in April 2025

Read all my emails to you and the Hotel and then you will find out.

Stayed in December 2024

The staff were fairly friendly

Stayed in December 2024

Bar is a little pricey

Friendly staff and handy location with ample parking

Stayed in December 2024

Restaurant on site 10/10

Stayed in November 2024

The hotel dinnertime restaurants were mediocre.

Breakfast buffet was good.

Stayed in November 2024

My lighting in the room was very poor

Breakfast was great, the bed was extremely comfortable

Stayed in October 2024

Hospitality in the casino, breakfast, they don't want to provide us with different size of coffee cup, they only have small cups, their cold breakfast doen not even have biscuits to eat cream, with but they provide cream for what

The staff at the casino, are not helpful especially the cashier's, they don't want to help a client in terms of withdrawal, and they are ignorant, they need to be trained how to handle the guest especially us coming outside their country, we go the not only for accomodations, but to play slots, 80% of staff in the casino are rude, and if that is not addressed it will affect the hotel booking as well, that is why the turnout is so poor, is because of their attitude

Stayed in September 2024

Nothing. All good.

Location

Stayed in January 2024

When I arrived I was given a room what was far smaller than what was advertised on Booking.com. According to the property the rooms are incorrectly advertised and the room I booked doesn't event exist! The rooms are quite old but clean. The room doesn't have basics like spoons for tea (despite requesting on all days for these) and the iron supplied was broken and missing buttons. The final nail in the coffin was the hotel debited by card twice for the booking and despite me calling them multiple times the money has not been returned yet.

Food was good- Botswana generally has good fresh food. Some staff was very friendly and helpful.

Stayed in October 2023

cockroaches in bathroom. room extremely hot when entered it for first time because AC was not working. AC old model.

Stayed in May 2023

The batteries of the locking system in both the first two rooms I was given were not working. As a result I could not open the doors. They kept on giving me tha cards, but they could not open. What I didnt like in second instant was that the person , who assisted with the room, still expected to come and collect the card downstairs, instead of apologising and sending someone else to bring the card. I had long driving from SA and I expected to rest but i could not as it was going up and down with locks that were not working. The basin drains in the bathrooms are not working properly as the water takes longer to leave the bowl.

Cleanliness

Stayed in February 2023

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2023