Reviews of Phakalane Golf Estate Hotel & Convention Centre 4 stars
Golf, Gaborone, Botswana
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe place is very neat with very friendly staff. The food was very healthy
I liked everything about the place except very limited signage about the hotel.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLovely room with doors that open onto the golf course. Comfortable bed, clean crisp linnen. Friendly staff. Safe and comfortable. Security on standard. Safe parking.
We have absolutely nothing to complain about.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat facilities, more importantly, great staff. They were very helpful and courteous. I don't have enough nice things to say about them. Great food as well.
I reckon the rooms need to be checked before giving the guests the key card. This was my second time at this particular hotel and the second time there was a need for a room change due to some sort of AC trouble. They didn't make it into a problem and mitigated the situation, so all was well in the end. Also, the room service needs better presentation. The food tastes great, but just getting the plate of food is not the standard I would expect from a hotel of this caliber. There needs to be a tray, condiments (salt and pepper at least), maybe a napkin and definitely serviettes to make it more of a dining experience.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewCourtesy and seamless checkin
Dear Esihle Thank you so much for your kind words. We are thrilled to hear you had a great and comfortable stay, and that the check-in process was smooth and courteous. We truly appreciate your feedback and hope to welcome you back again soon Warm regards Matthews Mpasopi
Dear Esihle Thank you so much for your kind words. We are thrilled to hear you had a great and comfortable stay, and that the check-in process was smooth and courteous. We truly appreciate your feedback and hope to welcome you back again… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewClean and very good rooms. friendly staff good value for money
Breakfast
Dear Valued Guest Thank you for your feedback! We are thrilled to hear that you had a great experience with our clean rooms, friendly staff, and overall value for money. Your satisfaction is important to us, and we’re glad to know our efforts are appreciated. We are sorry to hear that the breakfast didn’t meet your expectations. We are always looking for ways to improve and will take your feedback into consideration as we continue to enhance our offerings. We hope to welcome you back again soon. Best regards, Matthews Mpasopi
Dear Valued Guest Thank you for your feedback! We are thrilled to hear that you had a great experience with our clean rooms, friendly staff, and overall value for money. Your satisfaction is important to us, and we’re glad to know our effo… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe bed, the TV and the bathroom. The breakfast had a wide variety.
Once I was getting more food, a waiter came to get plate even though I was not done eating.
Dear Lebogang, Thank you for sharing your experience! We are glad to hear that you found our location to be a perfect out-of-town destination and enjoyed the variety of breakfast options. We also appreciate your positive comments about the bed, TV, and bathroom. We are sorry to hear about the interruption during breakfast when the waiter took your plate before you were done. This is certainly not the experience we aim to provide, and we will address it with our team to ensure we are more attentive to guests’ needs in the future. We value your feedback and hope to welcome you back soon. Best regards, Matthews Mpasopi
Dear Lebogang, Thank you for sharing your experience! We are glad to hear that you found our location to be a perfect out-of-town destination and enjoyed the variety of breakfast options. We also appreciate your positive comments about the… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewnice
noting
Dear Zohiab, Thank you so much for taking time to your wonderful review and perfect ratings across all categories. We are thrilled to hear that you had a great time and found everything—from our staff and cleanliness to the comfort and value—up to your expectations. We hope to have the pleasure of welcoming you back again soon. Warm regards, Matthews Mpasopi
Dear Zohiab, Thank you so much for taking time to your wonderful review and perfect ratings across all categories. We are thrilled to hear that you had a great time and found everything—from our staff and cleanliness to the comfort and val… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe staff was friendly and polite. The hotel and room were clean. Staff was ready to assist when we needed something so 5/5 for that.
There was no hot water during our stay but the staff communicated it to us when we arrived for check-in so we understood that they weren't being malicious. It seems like there was an issue with the geysers on the day.
Dear Gloire, Thank you for taking the time to share your feedback and for choosing to stay with us. We are delighted to hear that you found our staff friendly, polite, and helpful during your stay. Your kind words mean a lot to the team, and we’re glad our service met your expectations. We also appreciate your understanding regarding the issue with the hot water. We sincerely apologize for the inconvenience and are grateful for your patience and acknowledgement that our team communicated the matter transparently. Please rest assured that we have since resolved the issue to avoid a repeat in the future. Thank you again for your valuable feedback. We hope to welcome you back for an even more comfortable stay next time. Warm regards, Matthews Mpasopi
Dear Gloire, Thank you for taking the time to share your feedback and for choosing to stay with us. We are delighted to hear that you found our staff friendly, polite, and helpful during your stay. Your kind words mean a lot to the team, … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewVery Comfortable bed with a nice and clean bathroom.
Dear DW Thank you so much for your kind words. We are glad to hear you found the bed very comfortable and the bathroom clean and pleasant. Your comfort is our top priority, and it's great to know we met your expectations. We hope to welcome you back again soon. Thank you. Warm regards Matthews Mpasopi
Dear DW Thank you so much for your kind words. We are glad to hear you found the bed very comfortable and the bathroom clean and pleasant. Your comfort is our top priority, and it's great to know we met your expectations. We hope to … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in April 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewTop service all round, the staff was extremely friendly, and they were always ready to assist with our requirements. The location is great, and the facilities are good, very quiet, and refreshing.
Dear Tatenda, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and that our team made a positive impression. It's great to know you found the location convenient, the facilities comfortable, and the atmosphere peaceful and refreshing. Your feedback means a lot to us, and we truly hope to welcome you back again soon for another relaxing stay. Warm regards, Matthews Mpasopi
Dear Tatenda, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and that our team made a positive impression. It's great to know you found the location convenient, the facilities comfort… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in May 2025
Verified review