Reviews of Shalakwe Hills-Inn Guesthouse Kasane
Kasane Plot 3008 Plateau, Kasane, Botswana
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewCleanliness of the facility.
Interrupted electricity supply and TV viewing not available on the second night.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt was a lovely guest house with very friendly staff! There is nothing I could fault! Thank you
Nothing not to like
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewI appreciated that the facility was clean and it appeared that security was present at night. Big king size bed.
I felt that previous clients had overrated the facility and based on the high rating I was expecting so much more. I was expecting excellent and I was disappointed to found the accomodation to be alright, fine or just okay. The staff were cordial. There wasn't anything to complain about, but nor was there anything to rave about either. The reception area was a little untidy and unwelcoming. The facility does not offer any communal catering facilities, so I would have appreciated a microwave oven in the rooms to warm our store bought dinners. The bed duvet was too small for the bed and did not cover the full width of the bed. see attached photo. We were surprised to find that we were required to provide our own bottled drinking water as none was provided by the facility. We were travelling and arrived at 8pm, after stores were closed; and as we had not anticipated the need to provide our own bottled water, we were without, so we had to boil water in the kettle to provide safe drinking water for ourselves. Booking.com advertised the room at R1050.00, but when we arrived we were charged R1250.00/P830. When I queried this, the receptionist merely provided a copy of the invoice she generated and said she'd processed payment as per the invoice, obviously not as per the advertise booking.com price. The bedside wall lights did not work. All things that we coped without, yet which I thought dropped their rating from excellent to just good.
Thank you for taking the time to share your feedback following your recent stay at Shalakwe Hills-Inn. We truly appreciate your detailed comments as they help us to continuously improve our service and guest experience. We’re pleased to know that you appreciated the cleanliness of the facility, the presence of night security, and the comfort of the king-sized bed. We’re also happy to hear that you found our staff to be cordial. We regret, however, that your stay did not fully meet your expectations. Please allow us to clarify a few points you raised: Bottled Water: We do provide complimentary bottled water to all Booking.com guests upon check-in. We sincerely apologise if this was overlooked during your arrival, and we will ensure this is addressed with our team. Room Rate Difference: The rate reflected on Booking.com is shown in your selected currency, which can vary slightly at the time of payment due to bank exchange rate fluctuations. The amount you were charged upon arrival (P830) matches the confirmed Booking.com rate in local currency. We always share the Booking.com invoice with guests upon check-in to maintain transparency. Kitchen Facilities: As stated in our listing, we are not a self-catering apartment. We have a small kitchen used by our staff to prepare breakfast for guests upon request. That said, we do have a microwave on site, and guests are always welcome to use it to warm store-bought meals. We appreciate your suggestion, and we will look into how we can better communicate this to our guests in advance. Duvet Size & Lighting: Thank you for highlighting the issue with the duvet and bedside lights. We have since inspected the room and made the necessary corrections to ensure a more comfortable experience for future guests. Reception Area: Your comment about the reception area is well noted. We are working on enhancing the appearance of our entrance and front desk area to ensure a more welcoming first impression for all guests. Once again, we thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to host you again and provide you with an improved experience. Warm regards.
Thank you for taking the time to share your feedback following your recent stay at Shalakwe Hills-Inn. We truly appreciate your detailed comments as they help us to continuously improve our service and guest experience. We’re pleased to kn… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewThe host was very helpful and nice; the house was extremely clean and roomy; the security was excellent; The Wi-Fi was excellent and TV entertainment was great for a change. The kitchen was entirely supplied. Very useful if you could find a place in town to buy food supplies.
I was very disappointed that the host refused to take a credit card. The hit on our cash wallet was significant. I rated the experience lower because of it. The place was very hard the find initially. GPS had it wrong. (We had to ask for directions). I had trouble figuring out the door lock/security. The local police was called twice. This was very annoying.
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewIt's a beautiful place. It is close to many activities. The staff is really helpful and friendly.
Nothing.
Reviewed: 17 June 2025 · Stayed in April 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewIt felt just like being at home….Gloria and her wonderful staff went out of their way to make my stay very relaxing and enjoyable! Gloria was the perfect tour guide and made arrangements for me to go to Victoria Falls, Sunset River Cruise, Chobe National Park, Villages Tour and more! She also recommended restaurants in the area, and provided transportation herself. I thoroughly enjoyed my stay at Shalakwe Hills!!
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Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewWonderful hosts who were happy to help with everything. Very comfortable room and good wifi.
Nothing.
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe beautiful ladies here helped us with everything from booking all our tours (for good prices too), helping us order food, and getting taxis. Everything was so thoughtful, rooms super clean, and a nice garden view from the window.
Only wish the bathroom had hand soap
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewWe loved the place, nice rooms for very reasonable money, very very caring hosts. I definitely recommend
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewThe team there is young but they seem to have mastered the customer care concept way better than the big brands. The focus on clients/customers. Unity and Sandra were absolutely great and accommodating. When we didn’t know where to get taxis, one of them escorted us to the taxi stop. When we wanted to go to the crocodile farm, they made reservations for us. When external food deliveries failed us they worked with us and another teammate to help us get food. They were indeed absolutely great.
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewOur stay was amazing from start to finish. The staff were incredible and helped us book a boat cruise and a visit to the crocodile park, as well as taxis and assisted us with any questions. The breakfast was absolutely delicious and great value for money. They also decorated our room in such a special way as we mentioned we had recently passed our exams. Thank you!
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewClaudia and the team were super kind, responsive and made sure that we had all we needed for our stay. The bedroom and bathroom were sparkly clean. Bed was super comfortable. We had a fridge which was handy with this heat. Very good wifi and yummy breakfast. Highly recommended
Nothing
We appreciate feedback, and we will strive to upgrade our resort to optimize clients' experience🙏
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewVery attendive staff, super clean room. The deck in the back of the garden gave a nice view before sunset.
Reviewed: 2 October 2024 · Stayed in October 2024
Verified reviewThank you so much for your support and feedback.
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewReviewed: 14 September 2024 · Stayed in September 2024
Verified reviewFriendly personnel, airconditioning, great breakfast, airport shuttle
Payment in dollars was a bit complicated
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewVery clean and comfortable comfortable.
No dining available.
Thank you so much for your valuable feedback, we do provide meals at a cost on prior request because we are a small establishment. Our continental breakfast is P150 per person, lunch is P220 and dinner is P220.
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewThe service by the staff was great.
I have no complaints
We really appreciate your feedback, God bless you.