Reviews of Starlight Inn
Plateau Road, Kasane, Botswana
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Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewI think they should improve their breakfast dramatically
The surroundings
Thank you for your review. We will surely work on these.
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewNo view..n light in the rooms..u have to move out of the rooms to see river view
Reviewed: 25 January 2025 · Stayed in December 2024
Verified reviewI did not like anything because we actually never got to stay here. When we arrived we were told all rooms were fully booked after we had confirmed several times if our booking was confirmed. They then said they'd take us to another guesthouse which wasn't our liking for the night and told us we had to look for accommodation somewhere else the next day. It was an awful experience since we arrived late around 8pm.
Thank you for sharing your experience.First and foremost,please receive our sincerest apologies for the unsatisfatory experience with us. We are deeply sorry and have since come up with solutions to avoid such an incident ever happening again. Kindly receive our apologies, we hope you will give us another opportunity to really treat you like royalty and earn your trust.
Thank you for sharing your experience.First and foremost,please receive our sincerest apologies for the unsatisfatory experience with us. We are deeply sorry and have since come up with solutions to avoid such an incident ever happening aga… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewI did not like it when they gave away my booked room because I had not payed up front. Previous week I had made an inquiry as to whether I should pay and they assured me that, it's not necessary and my booking is secure, only for me to arrive at the facility and find it gone.
Good day, thank you for your review. We sincerely apologize for the inconvenience caused and failure to meet your expectations as a valued customer. We have since made it easy for clients to pay prior to arrival and email proof of payment to avoid such incidents happening again. Please visit our facility again- we promise to treat you with royalty and create the best experience for you.
Good day, thank you for your review. We sincerely apologize for the inconvenience caused and failure to meet your expectations as a valued customer. We have since made it easy for clients to pay prior to arrival and email proof of payment t… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewVery good value hotel. Comfortable room with air-conditioning. Handy location for activities and eating out.
Breakfast expensive so we went out to coffee buzz, which was amazing
Thanks for the feedback,we appreciate and we promise to review our breakfast prices soon. Thank you and looking forward to host you again
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewFriendliness of staff, cleanliness & housekeeping.
Nothing
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewHospitality
N/A
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewReviewed: 5 June 2024 · Stayed in May 2024
Verified reviewReviewed: 26 May 2024 · Stayed in May 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewIt is clean and very comfortable . indeed value for my money . Loved the bathroom 😍
The rooms are a bit small and it’s echoing facility
THANK YOU SO MUCH
Reviewed: 4 May 2024 · Stayed in April 2024
Verified reviewReviewed: 2 May 2024 · Stayed in April 2024
Verified reviewStaff was very helpful and accomodating.
THANK YOU SO MUCH
Reviewed: 6 January 2024 · Stayed in January 2024
Verified reviewI liked everything about the place. The place was homely
No complaint at all
THANK YOU SO MUCH
Reviewed: 7 October 2023 · Stayed in September 2023
Verified reviewthe breakfast was very good, friendly staff and very clean environment
Thank you for choosing to stay with us
Reviewed: 13 September 2023 · Stayed in September 2023
Verified reviewThe breakfast was fine..
Include a pool side bar
Thank you for the feedback
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewNothing. We were booked in for 2 nights. Had confirmation email 2 weeks in advance. Speaking with the staff on route to lodge. After driving 6 hrs arrive at lodge to be be told sorry been a mistake with your booking you can only stay 1 night.
Communication
We truly apologise for the inconvience caused.
Reviewed: 17 June 2023 · Stayed in June 2023
Verified reviewLocation is good. Staff were courteous & helpful. Good beds. Clean bathrooms
Breakfast layout was poor. No butter knife. jam served in a tea saucer Fan in the room was shaking a lot. Furniture was not cleaned. Regular tea bags were unavailable. Just felt the staff were not trained for hospitality industry
Thank you for the feed back ,we truly apologize for the poor service offered ,surely we would do better than that.Thank you for choosing to stay with us. Best Regards Dudu