Reviews of Big 5 Toro Lodge

I was lucky to have room 2 the river view room - best (but then I was literally the only guest the whole 5 nights). Clean and comfy.

Everything else was TERRIBLE! The staff never smiled, helped, useless re tours, the breakfast was a disgrace, the pool is dirty, no pool furniture, everything and everyone is old and tired, I had been so excited to treat myself to what I thought was a luxury lodge and have had better experiences at backpackers for a tenth of the price. So remote - there were lovely places in town. DON’T stay here.

The lodge is well placed on the Chobe River and we had a room that overlooked the river from a distance. The staff varied from time to time but there was one lady who was particularly efficient.

When we arrived we requested dinner but when I went to find out what time it would be served , I was told that the chef was sick and we had a choice between Nandos or a pizza place take away. When I came to order this, it turned out that they had found a chef, so they cobbled together a meal. In a similar vein, we had hoped for a game river trip but this was not available. We had no transport so could not arrange for an alternative. Let's say that for a game lodge, communication was extremely poor!

Staff were very helpful and the bungalow very comfortable except the air conditioning didn't work so it was very cold during the night and early morning. The lodge offers water and land safaris but be aware of all the costs. The cost to stay is expensive everywhere in this area but some places are all inclusive which may be better value.

I was travelling with people and wouldn't ordinarily pay this much for accommodation and the air conditioner didn't work so I was very cold at night. Everything cost extra and so may not be best value.

I like everything about the place.

None

The staff, the comfortable bed. The location.

The team were very helpful and the place was great.

All was great

The location was nice

Place needs some maintenance real bad.

The area around the lodge...grass not cut..lots of small rubbish lying around..swimming pool and area around swimming pool dirty

Room was great. Lodge is a bit tired. Swimming pool was good fun - most avoided it! I think they may be upgrading it because it needs it.

Stuff support an buffet

We had rooms 2, 7 and 10. The rooms are really nice. Aircon. Coffee station, small fridge..nice bathroom with shower. I should give the rooms a rating of a 9. Breakfast was good. Dinner buffet..we had it for 1 evenings..food was very good. Boat trip and safari with Joe from the lodge was excellent. There is also a beautifull campsite. I would recommend this lodge but it is not perfect.

first impressions: pool dirty..pool area dirty..new pool construction...lots of small rubbish around..I picked up small pieces of paper..bottle lids...sigarette stumps. Grass areas not cut..no furniture to lounge at the pool. I called garden boys and got them to add chlorine to the pool and scrub the walls. They had no idea and was very thankfull. my feeling was that the owner or manager is not around to manage his team. This place got a lot of potential.

It’s typical excellent for holiday

Nothing

very close to the river & friendly staff. I will definitely return in future.

I can't think of any I didn't like yet.

From my first phone call to the property, handled by the lovely Tshidi, we were so impressed. She handled all our questions with so much patience. Such a gem.

Nothing

Booked in - Given a room -- Problems with wifi - Aircon dose not cool -- TV not working "told it is only an ornament " various Electrical connections not safe -- we thus decided to leave and not stay -- rather than move to another room

everything including management response to the problems