Reviews of The New Mall Guesthouse
Koro Lot 37652, Maun, Botswana
#11 of 15 B&Bs and Inns in Maun
Guests' ChoiceReview score
Based on 30 hotel reviews
6.4Score breakdown
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Cleanliness
7.7
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Comfort
7.4
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Location
9.2
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Facilities
6.7
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Staff
8.3
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Value for money
6.7
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Free WiFi
5.0
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Showing 1 – 25
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Reviewed: 30 July 2025
Christina
United States14 reviews6.0“Great location but a bit expensive for what it is.”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
Very noisy - not the fault of the guesthouse - it was Friday night and it's a central location. Lots of small things broken in the room - my bedside light was just the bulb and shade resting on the table. The shower didn't drain.
Very close to the airport - we were able to walk there. Also close to Woolworth's/Spar so we could pick up some food. We were nervous about the response from reception about leaving at 5am and our guide mentioned he had not been able to get out of the proerty early in the morning but the receptionist came through for us and left a side door open.
Stayed in July 2025
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Reviewed: 18 January 2025
Tabuya
Botswana3 reviews7.0Good- • Business trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
The room was to close to the laundry room hence lot of noise on the morning. ⁸
Location to the mall
Stayed in November 2024
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Reviewed: 19 January 2024
Lucyna
Abkhazia, Georgia52 reviews9 helpful votes7.0“Big room, clean”- • People with friends
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
Air condition didnt work properly. Fortunatelly wasn t that hot.
Big room, fridge inside.
Stayed in January 2024
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Reviewed: 23 March 2023
Kiefer
Abkhazia, Georgia25 reviews2 helpful votes7.0“Great staff with clean rooms, but at $60.00 a night, not a good value”- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
I paid $60.00 a night. That is high, so not a,good value.
I didn't have breakfast, and considering that Maun has no center ratings the location depends on what is important. The New Mall is a 10 min walk to the airport which is why I choose it. In that sense I would score it a 10.
Stayed in March 2023
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Reviewed: 8 November 2022
Sadie
United States4 reviews2 helpful votes6.0“pleasant enough for a one night stay”- • Leisure trip
- • People with friends
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
mediocre AC
closeness to airport
Stayed in November 2022
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Reviewed: 5 April 2025
Caine
Botswana6 reviews5 helpful votes9.0“It was a brief but comfortable and welcoming stay.”- • Leisure trip
- • People with friends
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
Upon arrival, we were warmly received by Joseph. He also helped us find a place to do mokoro ride and set an appointment and pick up for us. After his shift we were under the care of Ephraim. The town neighbourhood experienced a power cut in the early morning and Ephraim came to the room to alert us that he has prepared hot water for us for bathing. He also followed up with the mokoro ride providers on our behalf and ensured they honoured their arrangement. Joseph and Ephraim were great and seem to work like a well oiled machine.
Stayed in April 2025
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Reviewed: 19 November 2024
Raquel
Netherlands61 reviews1 helpful vote3.0“Awful place”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
Everything, starting with the entrance to the hotel property, which serves as parking facility, garbage container, view to a few rooms, lobby area and smoking corner. Secondly we didn’t get the room we booked. This was supposed to have a bubble bathtub, balcony, view to garden, bathroom utilities, … we got a room with windows to a wall, a bathtub yes but no bubbles, no soap, not even big towels but just two small ones. The night was almost a nightmare, parties running everywhere up to early morning.
The only good thing is that it was close to airport, supermarkets and a couple of nice restaurants
Stayed in November 2024
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Reviewed: 4 June 2024
Agnia
Ireland76 reviews5 helpful votes1.0“Didn't actually stay as they gave our room away to someone else”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Booked it last minute for its location near the airport, after the flight got delayed. Confirmed arrival time with the hotel, but when we arrived - as agreed - near midnight we were turned away. They gave our room to someone else.
The guy on night duty was helpful in arranging alternative accommodation for us and waking us to a taxi.
Stayed in June 2024
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Reviewed: 6 May 2024
Tobias
Australia2 reviews1.0Very poor- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
I was errantly charged for 3 nights instead of 1 and am now not receiving replies to my emails to arrange a reimbursement.
Stayed in April 2024
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Reviewed: 29 December 2023
Mpho
Botswana2 reviews4.0“Staff drunk on duty”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Male receptionist was drunk and as such provided poor service. His mannerism and attitude were bad. He couldn't even process payment when I needed to pay let alone print a receipt.
A female receptionist who took over from the drunk male, she went above and beyond for the clients and ensured there was order after the disruption caused by the male receptionist.
Stayed in December 2023
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Reviewed: 18 August 2023
Ulrike
Germany14 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
We chose The New Mall Guesthouse for the nights in Maun at the beginning and end of our holiday and inbetween safaris. We had already stayed here in 2019 and liked the location: it is very short distance to the airport (7-8 min walking), to some shops and banks. The guesthouse is simple but clean. The staff is very friendly. This time, the receptionist was particularly helpful when we had some trouble with our flight booking. We could leave part of our luggage at the guesthouse for some periods and it was always safely returned to us. We would definitely stay again if we are back in Maun.
Stayed in July 2023
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Reviewed: 22 July 2023
Mark
United Kingdom88 reviews17 helpful votes3.0“TOO NOISEY - Disco starts at 0600 in property right behind hotel”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
NOISE - if u want sleep chose another hotel
Walking distance to shops.
Stayed in July 2023
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Reviewed: 10 April 2023
Jay
Australia17 reviews8.0“Great”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
Excellent community vibe
Stayed in April 2023
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Reviewed: 6 December 2022
Loretta
New Zealand2 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
great location to stay before our safari trip
Stayed in November 2022
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Reviewed: 5 August 2025
Anonymous
Australia3 reviews7.0“Great location close to airport, basic but comfortable and clean room and helpful staff.”- • Leisure trip
- • Group
- • Deluxe Queen Room
- • Stayed 1 night
It is located in a busy area and we were there on a Saturday night which was a bit noisy. It did quiet down later in the evening and I managed to get a reasonable amount of sleep. No soap in the rooms we hired and the staff were unable to provide any.
Great location, comfortable room and helpful staff.
Stayed in July 2025
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Reviewed: 24 July 2023
Anonymous
United Kingdom19 reviews4.0“The staff were helpful but the overall stay was poor.”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
The place was very noisy with both guests opening and shutting door throughout the night and disco music outside until the early hours,
The property was central to facilities
Stayed in July 2023
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Reviewed: 4 July 2025
Cliah
Japan8 reviews5.0Passable- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
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Reviewed: 4 January 2025
John
New Zealand9 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2024
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Reviewed: 17 September 2024
Denis
New Zealand178 reviews6 helpful votes7.0Good- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in September 2024
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Reviewed: 15 September 2024
Albre
South Africa4 reviews6.0Pleasant- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2024
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Reviewed: 5 July 2024
Aaron
United Kingdom8 reviews7.0Good- • Business trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2024
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Reviewed: 9 January 2024
Keagisitswe
Botswana8 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
There are no comments available for this review
Stayed in December 2023
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Reviewed: 3 April 2023
Robyn
Australia29 reviews1 helpful vote5.0Passable- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2023
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Reviewed: 4 October 2024
Cindy
Botswana3 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2024
Showing 1 – 25
