Reviews of The New Mall Guesthouse

Great location, comfortable room and helpful staff.

It is located in a busy area and we were there on a Saturday night which was a bit noisy. It did quiet down later in the evening and I managed to get a reasonable amount of sleep. No soap in the rooms we hired and the staff were unable to provide any.

Very close to the airport - we were able to walk there. Also close to Woolworth's/Spar so we could pick up some food. We were nervous about the response from reception about leaving at 5am and our guide mentioned he had not been able to get out of the proerty early in the morning but the receptionist came through for us and left a side door open.

Very noisy - not the fault of the guesthouse - it was Friday night and it's a central location. Lots of small things broken in the room - my bedside light was just the bulb and shade resting on the table. The shower didn't drain.

Upon arrival, we were warmly received by Joseph. He also helped us find a place to do mokoro ride and set an appointment and pick up for us. After his shift we were under the care of Ephraim. The town neighbourhood experienced a power cut in the early morning and Ephraim came to the room to alert us that he has prepared hot water for us for bathing. He also followed up with the mokoro ride providers on our behalf and ensured they honoured their arrangement. Joseph and Ephraim were great and seem to work like a well oiled machine.

Location to the mall

The room was to close to the laundry room hence lot of noise on the morning. ⁸

The only good thing is that it was close to airport, supermarkets and a couple of nice restaurants

Everything, starting with the entrance to the hotel property, which serves as parking facility, garbage container, view to a few rooms, lobby area and smoking corner. Secondly we didn’t get the room we booked. This was supposed to have a bubble bathtub, balcony, view to garden, bathroom utilities, … we got a room with windows to a wall, a bathtub yes but no bubbles, no soap, not even big towels but just two small ones. The night was almost a nightmare, parties running everywhere up to early morning.

The guy on night duty was helpful in arranging alternative accommodation for us and waking us to a taxi.

Booked it last minute for its location near the airport, after the flight got delayed. Confirmed arrival time with the hotel, but when we arrived - as agreed - near midnight we were turned away. They gave our room to someone else.

I was errantly charged for 3 nights instead of 1 and am now not receiving replies to my emails to arrange a reimbursement.

Big room, fridge inside.

Air condition didnt work properly. Fortunatelly wasn t that hot.

A female receptionist who took over from the drunk male, she went above and beyond for the clients and ensured there was order after the disruption caused by the male receptionist.

Male receptionist was drunk and as such provided poor service. His mannerism and attitude were bad. He couldn't even process payment when I needed to pay let alone print a receipt.

We chose The New Mall Guesthouse for the nights in Maun at the beginning and end of our holiday and inbetween safaris. We had already stayed here in 2019 and liked the location: it is very short distance to the airport (7-8 min walking), to some shops and banks. The guesthouse is simple but clean. The staff is very friendly. This time, the receptionist was particularly helpful when we had some trouble with our flight booking. We could leave part of our luggage at the guesthouse for some periods and it was always safely returned to us. We would definitely stay again if we are back in Maun.

The property was central to facilities

The place was very noisy with both guests opening and shutting door throughout the night and disco music outside until the early hours,

Walking distance to shops.

NOISE - if u want sleep chose another hotel

Excellent community vibe