Communication was inconsistent - we called ahead to book their airport shuttle, and both times we called, they hung up before we felt the details were confirmed (size of party, price, pick up location, etc.) When we there, we booked the shuttle to return to the airport, and then there was no record of that the next morning. It all worked out and the shuttle was great, but communication was unclear. Karaoke night was very loud right outside our room.,

The staff was helpful and friendly. We really liked the pool, restaurant and bar. Rooms had everything we needed. It was a great place to stay near the airport on both ends of our Belize trip, and was easy to pick up/drop off for tours. There was no elevator, which was tricky for a few in our party, but they helped carry bags so we made it work.

Stayed in June 2025

I think the breakfast buffet could be better value for money.

The best place to stay in Belize City, whatever the purpose of your stay might be. I liked the design, the atmosphere, the facilities, the gym, the pool and the location. Access is very easy from the airport and Western Highway. Staff is exceptionally helpful and friendly.

Stayed in May 2025

Very nice

Stayed in July 2025

The pool is full of kids, so for families this is a good place to stay. Our room is located on the ground floor so there is no view and we kept the blind close since it faces the walk ways. Also mosquitoes get in the room since it's close to the garden landscape around the restaurant, we had 3 and they bit me. The AC vent does not work in the bathroom so the window was opened with only a screen and a sheer curtain, so it felt humid inside. Also, the hotel is about 3 miles distance from the water and boardwalk area where you can find great restaurants and walk to museums and other historical buildings.

Great staff, kind, friendly and helpful. The indoor/outdoor restaurant in the resort is also good. They also have a bar. Shuttle pick up is efficient and drop off is convenient to anywhere in the city and airport, with a fee.

Stayed in July 2025

Nothing

Everything and the breakfast

Stayed in July 2025

There was an excess of mosquitos in our room, more than normal. There were screaming, loud women in the bar until 10 pm. Not a quiet room.

The property was pretty and the staff was very nice.

Stayed in June 2025

No A/C in the bathroom. It was very hot, and the only ventilation was a screened window. You can actually hear outside traffic.

The staff was friendly

Stayed in May 2025

Restaurant served delicious food and the staff was amazing! The location was very convenient and located in a safe place. The tour staff went above and beyond to help us book our excursions!

Stayed in May 2025

The gym area was very busy, coffee shop opened late.

Very centrally located with a nice interior / exterior dinning area. Close to the airport and easy to reach all parts of the city.

Stayed in May 2025

Bistro service very slow although food good. Not many restaurants or stores nearby without a long walk in hot muggy weather. We were there on weekend and all nearby restaurants closed.

Rooms large and super clean, AC worked great, staff was very friendl

Stayed in May 2025

The location is miserable. You can't walk anywhere. It's dangerous with the fast road. You feel locked in.

Friendly staff. Nice pool and outdoor area.

Stayed in April 2025

Very good choice when coming to Belize City. Staff are very friendly and the rooms are conformable. The restaurant is good and has a decent choice of food and drinks. I will certainly be back.

Stayed in May 2025

The pool deck needs some repairs, I stubbed my foot pretty bad on a raised board but staff was responsive in fixing it right away.

Pool, the newer rooms were very nice, all onsite amenities.

Stayed in April 2025

Close to airport Clean Pool was great for my child Staff was lovely

Stayed in April 2025

Wi-Fi is open totally

Stayed in April 2025

Belize City is not the Epi Center for tropical vacation I imagined.

Amazing room, facility, staff!

Stayed in March 2025

The boards around the pool need to be repair.

Our room was one of the updated rooms, it was clean and very comfortable. The pool was fun and the restaurant great.

Stayed in April 2025

They have a shuttle that runs between the ferry and the hotel. They also run it to drop off at the airport (for a fee). The property has many rooms, clean and well maintained. It’s neither close to any attractions of Belize City nor too close to the airport. Most tour operators pick up guests from the property. Not many restaurants nearby other than BW’s. There was some construction outside our room so, it was a little noisy till 5pm on both days of our stay. The day we checked in, there was sewage smell for some time but, it went away by night. I had booked a tour for cave tubing which got cancelled the morning of. I went to the front desk and they were able to arrange the almost same tour quickly.

Stayed in April 2025

The bed was soft.

The room itself was large and well equipped. We enjoyed the pool area before our flight and took advantage of the shuttle to and from the airport. We also enjoyed the Wine House near the hotel and had an amazing bottle of wine and Charcuterie board. The staff here were really friendly and helpful.

Stayed in April 2025

Only one restaurant is near the hotel if you dont eat the hotel. Nothing to walk around near the hotel. Next time I will stay in downtown or close to the water tatxi.

The bed was comfortable

Stayed in March 2025

Cost (expensive) vs installations / facilities. Gym crowded, not sure but I think is used by people not staying at hotel.

Staff, food, location, wifi, GYM equipment. Several areas (restaurant, bar, cafe, terrace).

Stayed in March 2025

Kind of noisy at night due to a large group of inconsiderate teenagers(hotel staff did well to quiet them eventually)

Property was a tropical paradise in an urban area. Extensive facilities for both leisure and conference customers. Unless you were touring, you didn't have to leave the property.

Stayed in March 2025

Price of coffee. Terrible waitress at breakfast. Need customer service training

The plants and flowers everywhere. The hotel layout and pool

Stayed in January 2025

Nice pool, helpful staff, beautiful courtyard dining, shuttle to and from airport.

Stayed in February 2025