Reviews of Falling Leaves Lodge 4 stars

I love how clean and well taken care the property was. I also liked the seamless check in and checkout. I also loved the staff. Super friendly and attentive to anything I needed.

Nothing! It was awesome

The cabana was roomy and the bathroom very large! The fridge in the room was great and lots of storage for luggage and clothing. The bed was huge and comfortable, the AC worked well and the pool was really nice too! The manager Paula was amazingly hospitable and really kind and helpful. The small covered patio area in front of the cabana was great too!

The restaurant food was okay for breakfast but not worth the cost for dinner as the food closer to downtown was better or at least cheaper for the same level of food. The hotel is at the top of a hill so plan on taxi on the return and a decent walk into downtown. My sister in laws room was not cleaned very well (found hair in shower and mold on shampoo dispenser). Her regular room was a bit small and the layout was not super easy to use but for one person worked okay. The patio was not really sealed well and the sliding door to our room was difficult to lock and was actually unlocked from before we arrived and until a day before we left as it was the opposite side that was opened for us upon check in. The pool doesn’t have any amenities like a bar or restaurant next to it and the pool chairs had not been cleaned off so there were a lot of bugs on them and debris from the trees that clearly had been there for awhile. It would be good for the hotel staff to turn off lights around the property after 10 pm so that lights are not beaming into rooms when most people are asleep. Would be nice for the hotel to invest in some sort of shuttle to and from town at least at fixed times for guests to use as it is far from the center of town. We would have like either a door or curtain to separate the toilet from the rest of the bathroom for a bit of privacy.

The location was centrally located to activities. We arrived late due to flight delay, yet they had a meal already prepared for us, we called ahead, along with a complimentary signature drink. It was delicious. The staff was amazing and SO kind.

There was none aside from this loud bird that pecked at our window to get up.

Beautiful property and very convenient to our activities.

We were ROBBED in our room while we slept on the last night. Stole all of my cash and my Rolex. Staff seemed concerned this morning but has since then been very quiet once I asked for my receipt and the police report and camera footage. Sliding glass door didn’t have a safety bar. I am still shaking that someone entered our room overnight while we were sleeping. Thank god we weren’t hurt. Do NOT trust this hotel.

Paid breakfast but was good

Can’t think of anything

The location was great. It's next to a Mayan ruin and surrounded by trees and lush vegetation - beautiful. The pool had a tranquil waterfall and warm water. Everyone we encountered was helpful and cheerful. The restaurant had a sweeping view of the valley below, and the food was delicious! Sebastian, our server was amazing and gave us perfect recommendations. We thoroughly enjoyed our experience at Falling Leaves Lodge.

Of all our travels in Central America this was our favorite place. Paula was a wonder. She set so many things up for us, tours and taxi. Everyone from Restaurant staff to Gardner and housekeepers all were friendly and so kind. Food was all fantastic. We loved being on the hill overlooking the city. The jungle environment was so fun with birds. It was a great stay.

Everything was great.

Very clean and accommodating hotel. Great location and nice restaurant for dinner. Love the jungle feeling right in town.

I would only recommend for a hotel management to accept a service dogs. Otherwise we would be back

Relaxing stay away from the hustle of the town. Gorgeous rooms and the most attentive staff! Kevin was the most welcoming and friendly gardener on site, gave us lots of great recommendations.

Nothing

The staff are so welcoming and friendly. Clean rooms. The restaurant is very good! They were able to make an early breakfast for take away for me when I had an early morning call time for a tour - much appreciated! Cahal Pech archaeological site just next door.

Everything was great! I thought this place had a pool but I wasn’t told where it was or see it but I didn’t explore the entire grounds.

This property is an oasis just a stone throw away from downtown San Ignacio. I was so taken with all the trees and plants and I love that they have benches to simply sit and enjoy nature. The shower was phenomenal, the bed was comfortable, and the A/C was superb. I liked that there’s was a little coffee maker complete with filter paper, ground coffee and powdered creamer and I made good use of it in the early morning when I needed to work remotely. Speaking of—the WiFi was excellent and I had no issues with any of the conference calls I had during my stay. Lastly, I’m very impressed with the attentiveness of the staff. There was always someone around to ask for help or get a recommendation, without them being helicopter-y. If you need a nature retreat within easy reach of downtown (if you’re into walking) I wholeheartedly recommend this place! It’s especially perfect if you’re backpacking but want a nice, calm place to stay. The bus drops you off at the bottom of the hill and it’s a 5 minute walk.

N/A

Beautiful property, great location and fabulous and friendly staff

Nothing

Nice place with comfortable cabanas, the restaurant was good and the staff very helpful

Nothing. All good

We loved our stay at Falling Leaves Lodge. It's only a five minute walk down the hill to town, and less to the Cahal Pech archaeological site, but it feels like you're in nature. Our room was larger and nicer than expected, and super comfortable. AC worked great, good water pressure, hot water fast. I kept thinking 'I could live here.' The room had bottled water and coffee for us. The new pool area was very nice. The staff was super friendly. We passed multiple other lodging options and remained happy that we had chosen Falling Leaves. It's a great value for money as well.

After breakfast, we were unable to get drinks or snacks till past 4pm, which put a damper on cocktails by the pool. We also weren't able to get anything super early, prior to excursions, so plan for that. The restaurant food wasn't great and was pricey, but that's no big deal since there is so much close by. Great view from the restaurant patio!

The rooms and exterior were more rundown than photos had depicted. It was not what I expected and not worth the price. Staff was super helpful and friendly though! Restaurant was good!

The Staff were amazing. Especially Kevin and Paula!! The room was comfortable, but at night there is alot of light that comes in the room. The AC is really cold, which is nice. It is quite a trek to the town center as there are 2 steep hills to go down then back up. Takes about 25-30 minutes or a $5 cab ride each way. It is located right next to the Cahel Pech Ruins. These are some really nice ruins. The onsite pool was very nice too.

Beautiful rooms, facilities were great, staff were friendly and helpful

The property is quite far away which is mostly a positive but it does make it difficult for getting things like water without a car

everyone was very helpful and friendly.

as noted in other reviews - it was a long walk to the city center but a taxi was like $5 US dollars if you don't want to walk up the hill.

Very friendly staff and pretty, quiet location.

Staff was amazing, the property was beautiful, rooms were pleasant.

Critters were able to get in the door under the door when it was closed

We just spent six days and nights at Falling Leaves Lodge and had a great stay. Miss Paula is a wonderful hostess and her staff is very attentive. She arranged our transport to and from the lodge as well as our tours to the ATM cave and Tikal, both of which were fantastic. Our room was under the restaurant and as others have said there is a little noise during the hours it is open. We had breakfast every day there and most dinners and the food was very good. Would definitely stay there again and recommend it completely. Thanks Miss Paula for a memorable stay!