NA

Stayed in June 2024

Nothing.

Staff went above and beyond to make sure our stay was comfortable and peaceful. There was an issue with our original room and they happily upgraded us at no cost to make sure we were happy. Appreciate the customer service!

Stayed in March 2024

the restaurant had a limited menu you would need a car to get around

Great location on the river close to at least 3 Mayan temple complexes tubing and swimming in the river in front of the hotel large room great food and service

Stayed in January 2024

Wonderful location on the river, lovely staff! The hotel was so helpful to arrange great tours and rides for us. We loved watching the animals on the property and really enjoyed the food there! Highly recommended!

Stayed in December 2023

I was very disappointed with the location. It was smack dab in the middle of nowhere. Most of the main attractions of the country were about 2 hours away from the hotel. The rough rugged road to get to the hotel was horrendous. Parking was a little up the road. So, you had to walk down the very rocky road through the dust to get to the hotel. The car was very dirty because of the dust that was produced by driving down the road.

The room was clean and comfortable. The beautiful, decorated towels on the bed and in the bathroom were really a nice touch. The food was very tasty and reasonably priced. It was nice to have a restaurant and a small gift shop right down stairs in the lobby. The staff was very friendly and helpful, and definitely, the only reason I would stay there again. I also liked that it wasn't to far away from the Mayan ruins.

Stayed in November 2023

Location wasn't great as it's 3 - 4 miles out of town. It's approx $10 - 15 US in a taxi to get to / from town. Swimming pool didn't appear to be clean.

Breakfast was ok but choices for main meals in the evening were limited

Stayed in December 2022

The pictures of the property are misleading. What you see is not what you get. I got sick the first night because I don't eat pork and if you cross use utensil then I will know it. I ended have to eat at restaurants and going out when I didn't always want to. The hotel is way over priced for its location. And there are no amenities except the pool.

The staff were really nice. The room was spacious. Big tub.

Stayed in June 2025

This resort was stunning. It was all open air in the lounge area. You pre select all your meals which makes it so convenient! The bartender that was on site was so friendly. The pool and dining area over look the river which was so fun to go down and swim in! The rooms are so pretty with tons of windows to open up and see the view. Obsessed with this place!

Stayed in April 2025

Nothing

The location was amazing, peaceful and beautiful views from balcony. The staff were great, especially Jose…he made our stay very special and was fun to talk to when we were relaxing at the bar!

Stayed in April 2024

I didn't like how they try to over charge you

Service

Stayed in March 2024

The hotel is located aproximately 15 minutes from San Ignacio. Going into town was a 15 min taxi ride. THe hotel required making a reservation for Breakfast and Dinner otherwise the wait was lengthy. This was inconvienent esp when doing tours The dinner menu was limited and expensive. We stayed in a Queen delux room. The room would benefit from some updates such as new towels, shower curtain, window curtains to make it more cheereful. The air conditioner was a wall mounted unit. Unfortunately it was loud and did not consistently cool well. Staff were informed however AC unit continued to provide minimal cooling during our four day stay.

As with all hotels there are pro's and con's. The hotel was located in a peaceful location on the river. The restaurant was overlooking the river. The outside grounds were well maintained. The pool was small but clean. My husband enjoyed riding the inner tubes down the rapids. The staff were friendly and accomadating. Good breakfasat menu. River views from the shared balcony.

Stayed in February 2024

The location, the viewsthe service and value of my stay was exceptional amazing for my birthday trip the best hotel! Imagine waking up every morning with the view and sounds of the river

Stayed in January 2024

Cons: Nice old building, but the hotel needs renovation. Our room was dark and very basic, the mattress was not comfortable, we were expecting a higher standard for the price. Also, there were only two options for dinner (no vegetarian option) at an expensive price ($25 and $50 USD per person for a main dish). Finally, the hotel is located at the end of a dusty road, which was not an issue for us but worth mentioning.

Plus: Nice building by the river, the hotel has a lot of potential. Clean rooms. Friendly staff. Good breakfast with many options.

Stayed in December 2023

The whole hotel needs renovation. The rooms are very dark and small (we stayed in the standard double). For the price, I was expecting a lot more. Dinners were really expensive (25 US dollars per person) for what we got: one course. Food was gone made and good but super simple for that price.

The hotel has a lot of potential, as it's in a beautiful old building, right by the river, with a beautiful (despite small) garden. All rooms have a view of the garden and river from the veranda outside the room. The staff tried their best to make the room and duvet tables look nice by decorating it with flowers. Staff was friendly and helpful. The Pol was small but nice for a plunge.

Stayed in December 2023

The weather could have been better but even with the river rising it was still a wonderful experience.

The wonderful restaurant and Bar serves fabulous fare.

Stayed in November 2023

15 min from town.

location is great

Stayed in September 2022

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024