Reviews of Royale Manor 5 stars

Thank-you for your review. We work very hard to please our guests, so when there is a complaint, we research what happened so that we can determine what we can do better. I found the following: On the second night of your stay, your AC stopped working at approximately 3:00 am in the morning. That was very unfortunate, as I understand that it was very hot, but there was no way of repairing the AC at that time of the night. By leaving the door between the rooms open, you would be able to get cool air from the one conditioner. As we could not get a service man on Sunday, I made arrangements for you to pick up a big fan from the guests in the two bedroom next door, as they were not using it. They couldn’t understand why you didn’t pick up the fan as planned. I do apologize for the pool, as further investigation showed that there was a broken part in the pool system. We have never charged for the use of the pool, but are disappointed that it wasn’t working properly for your stay. You can be sure that we are sourcing pool parts and will have it back in operation as soon as the parts arrive. Operating in a third world country makes it difficult to get parts and supplies that we need for machinery on the property. Unfortunately, break downs do occur, and it is always trying for our guests and management, however we do the best we can to ensure our guests are happy. I remember your staying last year and was disappointed that I wasn’t there personally to welcome you back. Regards, Rita Roy

Thank-you for your review. We work very hard to please our guests, so when there is a complaint, we research what happened so that we can determine what we can do better. I found the following: On the second night of your stay, your AC s… Show more

Thank-you for your review. We work very hard to please our guests, so when a guest has a complaint, we research what happened so that we can determine what we can do better. For the first 10 days that you stayed with us, you were delighted with your stay and told Travis several times. However, on the 11th day you decided to cut your stay short by 3 days and wanted a refund. On all the booking sites refunds are not allowed if a guest decides to leave early on a confirmed stay. You answered me on the site with a threat: “Me being out a few hundred dollars was a small price to pay for the entertainment you are about to have”. I’m sorry that you chose to handle your change of mind in this manner, as its hardly fair to a property that looked after your needs and fulfilled the terms of the agreement. Going forward, I suggest that you purchase travel insurance. I wish you the best in your travels, Rita A Roy President Royale Manor

Thank-you for your review. We work very hard to please our guests, so when a guest has a complaint, we research what happened so that we can determine what we can do better. For the first 10 days that you stayed with us, you were deligh… Show more

I am sorry that you found everything so wanting on your recent visit. I fail to understand how a property is rated at mostly 10’s and then could fall so short for one guest? The problem lies in attitude. Not once did I hear please or thank-you. Demands had to be met immediately. After a few days it became unbearable. The cable was replaced by a Firestick that supplied much more content. Cable supplies mostly Spanish programming. However, all was not lost, I found your husband to be a pleasant and considerate guest. As a host, I go to great lengths to please guests. It’s unfortunate that hardly one thing was to your liking.

I am sorry that you found everything so wanting on your recent visit. I fail to understand how a property is rated at mostly 10’s and then could fall so short for one guest? The problem lies in attitude. Not once did I hear please or tha… Show more

I’m so sorry that you didn’t appreciate Royale Manor. When we get a rating much less than 10 it harms the property and does not reflect how others rate us. It lowers our average score. I hope you have been able to find 5 star properties for a 2 star price.

I’m so sorry that you didn’t appreciate Royale Manor. When we get a rating much less than 10 it harms the property and does not reflect how others rate us. It lowers our average score. I hope you have been able to find 5 star properties … Show more

I'm so sorry that you didn't feel that you got good value for your money. That seldom happens to us, as guests are delighted with a property which is close to a three quarter million dollars investment. We upgraded you to a 209.00 per night unit when you paid $129.00 per night, so you can imagine my surprise to hear that you didn't see the value. The location is clear to our guests, so if you desired to be downtown then you should book a property in town. Our guests see this location as a plus, as it is much quieter here, no barking dogs, loud music and risk of crime.

I'm so sorry that you didn't feel that you got good value for your money. That seldom happens to us, as guests are delighted with a property which is close to a three quarter million dollars investment. We upgraded you to a 20… Show more