Reviews of Placencia Resort 5 stars
North Maya Beach, Placencia, 1111 Maya Beach, Belize
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Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe food and service at the restaurant on the water were excellent! Stefanie went out of her way to do extra service for us.
Can't wait to see what the Placencia will be like once all of the construction/renovation is completed!
Dear Ms. Linda, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and service at The Pier. We'll be sure to pass along your compliments to Stefanie she’ll be delighted to know her extra efforts made your visit special. We’re just as excited as you are about our renovations. We truly appreciate your support and look forward to welcoming you back again soon!
Dear Ms. Linda, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and service at The Pier. We'll be sure to pass along your compliments to Stefanie she’ll be delighted to know her extra efforts… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewIts location.
Restaurant prices are definitely not affordable for locals. Therefore, we had to source dinner and breakfast elsewhere. Actually thought it was intentional to discourage locals. If so it definitely works.
Dear Natalia, First of all thank you for your feedback and for sharing your thoughts with us. We are pleased to hear that you enjoyed our location, though we regret that the pricing at our restaurant did not align with your expectations. Our culinary team is committed to providing dishes crafted from high-quality, fresh ingredients, which can influence our pricing structure. Please know that it is not our intention to deter local guests. On the contrary, we deeply value our local community and strive to make our offerings as welcoming as possible. Your feedback is greatly appreciated and will be thoughtfully considered as we review our services. We hope to have the pleasure of welcoming you back in the future.
Dear Natalia, First of all thank you for your feedback and for sharing your thoughts with us. We are pleased to hear that you enjoyed our location, though we regret that the pricing at our restaurant did not align with your expectations. … Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe entire staff was so friendly & helpful, especially our Shuttle Driver Ronald. The Pier Restaurant complete remodel was so very well done, with great food & very friendly service. Stunning Pool area. Phenomenal landscaping.
Television reception at night was horrible, as it would freeze permanently. We were only allowed (oddly) one washcloth to share each day. Pier Restaurant Prices were way too high. Shuttle to Placencia Village was only available at certain restrictive times.
Thank you so much for your thoughtful review! We’re so happy to hear that our team, especially Ronald, made such a positive impact on your stay, and that you enjoyed the new look of our facilities We also appreciate your feedback on the TV reception, washcloths, restaurant prices, and shuttle schedule. We’ll definitely look into those details to make sure everything is smoother for future stays. We’d love to welcome you back soon and hope your next experience is even better!
Thank you so much for your thoughtful review! We’re so happy to hear that our team, especially Ronald, made such a positive impact on your stay, and that you enjoyed the new look of our facilities We also appreciate your feedback on the T… Show more
Reviewed: 10 January 2025 · Stayed in December 2024
Verified reviewnice place
some staff on bar near pool was rude. But other guy was very polite.
Dear Mikhail, Thank you for your feedback! We're happy to hear you enjoyed the location and overall experience. We’re sorry to hear about the mixed service at the pool bar – that's certainly not the standard we aim for. We’ll make sure to address this with our team. We appreciate you bringing this to our attention and hope to welcome you back soon
Dear Mikhail, Thank you for your feedback! We're happy to hear you enjoyed the location and overall experience. We’re sorry to hear about the mixed service at the pool bar – that's certainly not the standard we aim for. We’ll make … Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewThe resort is beautiful, no denying that! Very clean and comfortable rooms (apart from the shower). They kindly provide drinking water, and tea and coffee making facilities. Food options decent, however better food in neighbouring resorts or in Placencia Village.
There are no local convenience stores. The closest place is Placencia village - you either take the hotel shuttle, which isn’t the most reliable, or need to call for a taxi. Taxis seemed quite sparse. It is a 25 minute drive to Placencia village. The telephone number for the hotel online doesn’t work - one evening the shuttle didn’t arrive to pick us up at the prior confirmed time, and we couldn’t get through to the hotel to ask for any help. There were a couple of times we were told there are not enough beach towels. Staff trying their best, but do need more training. The showers were very dated, and not comfortable to use.
Dear Shreeya, Thank you for taking the time to share your experience! We’re thrilled you found the resort beautiful and the rooms comfortable. We’re also glad you enjoyed the tea/coffee facilities and the drinking water provided. We appreciate your honest feedback about the shuttle service, food options, and the challenges with beach towels. We’ll be sure to address the shuttle timing issues. Your comments about the showers and staff training are noted, and we’ll work on making improvements in those areas as well. We hope to have the opportunity to welcome you back and provide an even better stay next time!
Dear Shreeya, Thank you for taking the time to share your experience! We’re thrilled you found the resort beautiful and the rooms comfortable. We’re also glad you enjoyed the tea/coffee facilities and the drinking water provided. We a… Show more
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewGreat staff people. Room, bathroom, liners and towel shower are clean. Food excellent quality.
Tissue paper, hair dry were missing
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewGreat staff
No guard rails or ramp at reception for older people
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewThe location is great, quiet and away from the party noise, great for families trying to spend a nice and calm time.
When passing time on the beach, you can't have your own cooler with any drink, the barman pushes you to take it back to the room, despite not necessarily having any beer or alcoholic drink, that was very upsetting and changed the mood for the family. The restaurant doesn't have an ample variety of lunch options, and is quite expensive for the serving.
Reviewed: 22 May 2024 · Stayed in May 2024
Verified reviewOutdoors. Beautiful flora and fauna. Nice pool. Excellent fried jacks and hash browns.
No hangers in the room. Coffee maker with only one serving of coffee. For the price I expected I won't need to be calling for coffee and sugar. The young lady in the restaurant did know the difference between instant and perk coffee. Could not explain how dishes were prepared. Sorry I love coffee and food. No notices on emergency plan. Layout of facilities in the room. Nothing to read and the place itself.
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewAtmosphere around the beautifully maintained pool was fun for both children and adults. I observed lots of playful family activities.
Dinner menu limited choices with no sides listed on menu. Prices high.
Dear Gina, Thank you for taking the time to provide feedback on your stay experience. It is great to hear you were able to enjoy the atmosphere and our beautifully maintained pool. In addition, thank you for your feedback on our dinner offerings as we continuously to enhance our resort experience. We hope to have the opportunity to welcome you back soon. Warm Regards, Zack Hay General Manager
Dear Gina, Thank you for taking the time to provide feedback on your stay experience. It is great to hear you were able to enjoy the atmosphere and our beautifully maintained pool. In addition, thank you for your feedback on our dinner offe… Show more
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewOld furniture!very old! Broken…. Room with a view at abandoned building….( unbelievable!!!)they try to still money over tour…. 5 time the price that everybody ask… we have realy discussed to reduce the price… Bad bad experience…. Even a cup of coffee…. !!!!
Just the swimming pool… day time… after the sunset.. they don’t have light!!!! Unbelievable!!! Total darkness
Good Afternoon Salvatore, Thank you for taking time to share feedback on your stay experience. I know that we had the opportunity to connect in person while you were staying with us and worked in an effort to turn your experience around. Please rest assured knowing that your feedback allows us to continue to improve our overall product and service levels. Warm Regards, Zack Hay General Manager
Good Afternoon Salvatore, Thank you for taking time to share feedback on your stay experience. I know that we had the opportunity to connect in person while you were staying with us and worked in an effort to turn your experience around. Pl… Show more
Reviewed: 1 March 2024 · Stayed in February 2024
Verified reviewReviewed: 21 February 2024 · Stayed in February 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewToo far from village, difficult if you have mobility issues— no ramps or elevators and no mention on site, most desk staff not knowledgeable and unhelpful , unreliable shuttle, extremely limited menu, pool towels never available, multiple days left with 1 towel and no washcloths , didn’t feel welcome by many staff, noisiest squeaky beds
Good Afternoon Diane, Thank you for taking the opportunity to provide feedback about your stay experience with us. My sincere apologies that we missed the mark in multiple areas. Please rest assured knowing your feedback has been used as a teaching moment with our team. Warm Regards, Zack Hay General Manager
Good Afternoon Diane, Thank you for taking the opportunity to provide feedback about your stay experience with us. My sincere apologies that we missed the mark in multiple areas. Please rest assured knowing your feedback has been used as a … Show more
Reviewed: 18 February 2024 · Stayed in February 2024
Verified reviewPool and grounds were beautiful and well maintained. Very nice property.
The room was small and had a very small bed. The ocean was not clear, but had a weird muddy bottom. But the pool was beautiful. Also they were spraying chemicals to help with the bugs but did this often, which gave me a headache.
Dear Patty, Thank you for taking the opportunity to provide feedback on your stay experience. It is great to hear you enjoyed the pool and the grounds. My sincere apologies that the room was not up to your expectations. I am hopeful that you are willing to give us a chance in the near future to exceed your expectations. Warm Regards, Zack Hay General Manager
Dear Patty, Thank you for taking the opportunity to provide feedback on your stay experience. It is great to hear you enjoyed the pool and the grounds. My sincere apologies that the room was not up to your expectations. I am hopeful that yo… Show more
Reviewed: 13 February 2024 · Stayed in February 2024
Verified reviewThe food was very good. Pool was excellent. Location was a bit far from other activities. No gift shop.
The wedsite information did not match the practice at the resort. For example, the website said complimentary shuttle to town, but it was 50.00 US.
Dear Gary, Thank you for taking the opportunity to provide feedback on your stay experience. It is great to hear you enjoyed our wonderful pool and culinary offerings. We look forward to having the opportunity to welcome you back soon. Warm Regards, Zack Hay General Manager
Dear Gary, Thank you for taking the opportunity to provide feedback on your stay experience. It is great to hear you enjoyed our wonderful pool and culinary offerings. We look forward to having the opportunity to welcome you back soon. Warm… Show more
Reviewed: 5 February 2024 · Stayed in February 2024
Verified reviewReviewed: 30 January 2024 · Stayed in January 2024
Verified reviewI always stay at the Placencia when I do an inspection of my properties. The staff are always very friendly & helpful. The food is good & I enjoy the pool very much.
All was as it should be this trip.
Hi Karen, Thank you for choosing to stay with us. We are very happy you enjoyed your stay, and we can't wait to host you again soon. Warm regards
Reviewed: 24 December 2023 · Stayed in December 2023
Verified reviewReviewed: 14 December 2023 · Stayed in December 2023
Verified reviewReviewed: 5 October 2023 · Stayed in August 2023
Verified reviewReviewed: 3 October 2023 · Stayed in October 2023
Verified reviewAlways stay here. Staff greets me & are eager to resolve any problems.
My AC didn't work to capacity. TV was broken but replaced, twice. No phone in room, had to ask for one. Parking lot & walkways were flooded. Had to wade to my car. Last day ceiling was leaking.
Reviewed: 23 September 2023 · Stayed in August 2023
Verified reviewReviewed: 18 September 2023 · Stayed in September 2023
Verified review