Reviews of Ritz Inn Niagara 1 stars

It was close to Clifton hill

It was not wheelchair accessible, despite it saying that it is. There is a curb I had to lift my husband's wheelchair over with him in it. When I told the front desk(after checking out after 1 night instead of staying for the 2 I booked) she just said oh I gave you first floor. Husband couldn't leave the room due to the curb as I couldn't keep lifting him and his chair. The bed was way too soft and the tub was full of black stains. Wasn't offered any solution, so way over paid for only staying 1 night.

The location was great , and air conditioning and heather .

They windows does not look really locked ( toilet & Room)

We informed the hotel in advance about our late check-in via Booking.com, but received no response at all. When we arrived and called the front desk, we were told nobody would be there after 1–2 AM. Despite paying in full in advance, we were left stranded with nowhere to stay and had to urgently book another hotel, losing our money and time. This level of service is completely unacceptable and extremely disappointing.

Location was walking distance to the incline to Table Rock, although the neighbouring buildings were run down and falling apart and didn't feel safe to walk around in at night. My 9 year old niece was excited about the jacuzzi. The staff was friendly and offered us a discount on parking, and immediately switched one of our rooms when my sister complained that it smelled like cigarette smoke.

Cold water tap didn't work in the shower. The room was generally worn and dated with baseboard heaters and wall AC that looked like they were long past their prime, and an old hair dryer with a taped up power cord that was probably a fire hazard. There was mold in the window frame in the bathroom. The tables on the outside of the motel were all covered in a fine layer of cigarette ash and looked like they had never been cleaned in years.

Big room

worn down

Shower in the room didn't work, but we got lucky and were moved to another room.

That's just the worst place I ever stayed at. Probably I never stay at any 1 star hotels before, but I'm sure I will never do it again.

Not one single thing. It was deplorable. The location was close in proximity to the Falls which was good.

The cleanliness was horrific including dirty shower, cigarette burns on bed linens and bodily fluids from nose found on wall. The wi-fi did not work. The door locks did not work and the door had substantial creases as if it had been broken into before. There was also only 1 light in the entire room. The room that is advertised featured the "honeymoon suite"-which is false advertising because the regular rooms look NOTHING like that room.

Nothing to like

Everything

Location is ideal for walking to and from the Falls. Room was presentable enough, jacuzzi tub very clean, the small fridge is very handy as well as the microwave which were both in excellent condition. For a less expensive stay option, we like this motel, the staff is friendly and kind, it was quiet at night, and the room and jacuzzi tub feature in our room are very good value for the money. Wifi was good which is handy for looking up places and directions.

The lock on the room door is only a push button type knob lock. But not a major issue.

Bed good bathroom outdated

The place is not as the pictures show. The room Smell cigarette, canabis, humidity. People fighting in the installations, drinking, smoking near the rooms. I I just was 2 minutes in the room after my checking. Thus is not for families, I asked for refund and still I’m waiting, not answer.

Booked for the location. Friendly staff. Comfortable bed

Bathroom not very welcoming. Corridor in very bad shape

Very clean comfortable!

Not so much the outside but inside the room quite clean and I like the jacuzzi and fire place !

The price was good ONLY in comparison to prices at the other options. The owners are obviously trying to "upgrade" the hotel & the hotel room is clean & good. Location is good for walking to many of the nearby attractions or short drive. Parking is on site. NIce, big Jacuzzi tub in the room. Normal, expected hotel amenities -- free wifi, flat screen tv

For the price expected a MUCH better mattress. This was a "honeymoon suite" & only a queen bed with a poor mattress that promoted "one-ness" by collapsing into the middle! :) I have kids in their 20's & have purchased three "quality" hybrid mattresses from warehouse stores for Full, Queen & King frames for $399-$499 & for the price charged would have expected a better mattress! The exterior needs work & smells of smoke (but the room was good). Charged for parking but not too exorbitant (compared to parking around the area & charged less than none hotel customers).

Very low price, great location.

Cleanliness could be better. All surfaces were very greasy -- light switches, tables, door knobs, etc.

The place is a crack den. Full of drunks, the room was disgusting with human fluid on the walls and furniture we didn't want to touch. We didn't stay.

Environment of room. Smelly rooms.

Location, price Comfortable beds

Dirty, badly maintained. Shower did not work probably, light bulb had no cover, the bed covers looked dirty, etc.