Reviews of Atrium Hotel Vancouver 3 stars

The location was great for us to head to the PNE, the parking garage is fully closed in which for safety was great. The breakfast in the am was really good value

We had no hot water. After coming back from our show we wanted to shower but there was no hot water. Went down to the front desk and was told they couldn't do anything till the morning ( 10pm at this point) In the morning we got up to try and shower around 830-9 and still not hot water. We checked out with no shower due to it not working. Whe checking out the front desk agent, asking our room#, and then saying you are all checked out. No asking how our stay went or offering anything due to no hot water. Later that day, I called the property again, asking for an email invoice since nothing had come. I spoke with Ana at the desk, who at that point apologized for the lack of water, then ended up taking off 15%, which helped, but the amount for a room it was very disappointing, having no hot water.

The location was great as we were going to playland, which was a block away. The beds were nice and the room was clean. The breakfast was good, but I wish there were a few more choices.

We had some troubles checking in at first due to being "early" but after talking to the staff we were able to figure it out as we were returning to the hotel later that evening and it was OK from there.

The staff was user friendly. The facilities were clean.

The location seemed sketchy and it was hard for Uber drivers to figure out where to pick up and drop off. The breakfast food was fair. I booked it for precruise and post cruise stays. We would not have stayed post cruise if we could have canceled with a refund.

It was clean and comfortable.

The location seemed a little sketchy, and Uber drivers had difficulty figuring how to park for pickup and drop off. The breakfast food was just fair. I felt the price was a little high. T

Room on the bigger side. Nice breakfast.

Location is very far from downtown, and getting there from downtown requires passing through harsh areas of the city. The laundry machine required Canadian dollars, which the hotel staff told us to buy from the gas station across the road (at a terrible conversion rate). The shower didn't have hot water at all on the first night of our stay, and was only fixed the night after. The staff can be kinder.

Comfy beds Good breakfast Convenient location Friendly staff

This hotel is disaster 😩 they give me room without windows in basement sting terrible with the mold the service desk rude and they charged me deposit and someone else room on my credit card I'm still waiting for my money back I think you should pay me my money back for all my trip

Because it's not really what you showed and I paid

Adequate parking.

Traffic.

Location and rooms

Breakfast

The Atrium had a nice breakfast. Front desk staff were very friendly and helpful.

Traffic noise from busy street was right outside our window. The price we paid for an ordinary room was exceptionally high, and the shuttle to cruise port was not available when we needed it. The hotel is not within walking distance of nice restaurants unless you like Chinese or Thai food. We had no car (arrived by air) and wanted a nice steak dinner. We had to settle for Chinese, although the food was good.

The property was nice and clean the staffs were very friendly and the breakfast was a nice treat with good selections

The parking structure obstructive but needed more mirrors in centers for visual safety and the humming and high pitch ringing noise on and off occasionally in our room…. Maybe from the AC

Everything

Nothing

Comfortable bed and pillows

Over priced Washroom walls were peeling

Location

Everything was fine.

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Price