Reviews of Prestige Cranbrook Hotel, BW Premier Collection 4 stars
1019 Cranbrook Street North, V1C3S4 Cranbrook, Canada
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewMy daughter was a huge fan of the water slide.
Dear Alex, us Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Alex, us Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are h… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewClean, welcoming, good parking, friendly staff.
No pool
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewDidn't have breakfast. Looked too expensive.
Not good for walking to local restaurants. No sidewalks on that side of the highway. Had to wait for our chance to RUN across.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThere are two Prestige hotels in cranbrook. Must clarify next time that there are two. Had to go to both before finding the right one.
Dear Diane, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Diane, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are hel… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe staff were fantastic.The bed was so comfortable and clean. It was pet friendly
It was all great
Dear Bev, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Bev, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helpi… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewCleanliness and location
No balconies, no continental breakfast. First room we were given was right by where cleaning carts were stored.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReception so nice and helpful
The queen bed too small for a couple Breakfact so bad The dishes very dirty
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation
No restaurant open full time And the doors are loud when they shut.
Dear Jyl, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amy Nopper Hotel Manager Prestige Cranbrook Hotel, BW Premier Collection
Dear Jyl, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helpi… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewIt was clean and the beds comfortable
There was cleaning carts lining the hallway. There was teenagers running up and down the halls and making lots of noise till midnight.
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are h… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewthe staff are very helpful and friendly especially the cleaning staff are so nice and helpful and approachable, they always make you feel ok to ask them for more pool towels etc. the gardens and hanging baskets out front were particularly nice and well kept
our truck was broken into in the night and our tent was stolen, that was unfortunate.
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amy Nopper Hotel Manager Prestige Cranbrook Hotel, BW Premier Collection
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewKids yelling and doors closing in the night. Dogs barking early in the morning
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Amy Nopper Hotel Manager Prestige Cranbrook Hotel, BW Premier Collection
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we w… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewStaff were excellent particularly Indian ladies at reception.Room was good. Restaurant in the hotel was 3rd party owned. It is Mediterranean food and thus different to what one considers tradional. Good however! It was typical of a number of the groups hotels I have stayed in and met all their standards. Indians on reception were special!
Dear Brian, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Brian, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are hel… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewRooms were clean they keep on parking lot at night left my windows half way down front desk contacted me to let me know
Dear Dale, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amy Nopper Hotel Manager Prestige Cranbrook Hotel, BW Premier Collection
Dear Dale, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are help… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewDear Jean, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amy Nopper Hotel Manager Prestige Cranbrook Hotel, BW Premier Collection
Dear Jean, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are help… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewLeaving
Room was filthy
Dear Macfie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Amy Nopper Hotel Manager Prestige Cranbrook Hotel, BW Premier Collection
Dear Macfie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified review