Reviews of Bow View Lodge 3 stars

Dear Frank, Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed our quiet location and found our team helpful and friendly—sharing local tips is one of our favorite ways to help guests make the most of their time in Banff. We appreciate your feedback regarding the room condition and power outlet availability. Your comments help us identify areas for improvement, and we’ll certainly look into ways to make working from the room more convenient for future guests. We also take note of your observation about lift usage during peak hours. Ensuring smooth access for all guests is important to us, and we’ll review our service routines to better balance operational needs with guest comfort. Thank you again for your valuable insights. We hope to welcome you back for an even better stay next time. Warm regards, Alix Guest Services Agent

Dear Frank, Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed our quiet location and found our team helpful and friendly—sharing local tips is one of our favorite ways to help guests make t… Show more

Dear David, Thank you for taking the time to share your feedback following your recent stay with us at Bow View Lodge. We’re pleased to hear that our location suited your travel arrangements and that you found our staff, cleanliness, and comfort to meet your expectations. We understand your comments regarding value for money. Banff and the surrounding area can see higher rates, especially during peak travel seasons, and we do our best to remain competitive while offering comfortable accommodations and a convenient location. Your feedback is valuable to us, and we’ll continue working to ensure each guest feels their stay is worthwhile. We hope to welcome you again in the future. Warm regards, Isa Guest Services Supervisor

Dear David, Thank you for taking the time to share your feedback following your recent stay with us at Bow View Lodge. We’re pleased to hear that our location suited your travel arrangements and that you found our staff, cleanliness, and … Show more

Dear Jackie, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our location, facilities, and especially our staff made such a great impression. Your kind words about our team being “exceptionally helpful” truly mean a lot to us—we’ll be sure to pass along your compliments. It was a pleasure having you as our guest, and we hope to welcome you back to Bow View Lodge on your next visit to Banff! Warm regards, Isa Guest Services Supervisor

Dear Jackie, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our location, facilities, and especially our staff made such a great impression. Your kind words about our team b… Show more

Dear Sarah, Thank you for sharing your detailed feedback. We’re glad to hear you appreciated our location, complimentary parking, and found the bed comfortable. That said, we’re truly sorry to learn that other aspects of your stay fell short of expectations. We sincerely apologize for the inconvenience caused by the check-out experience and the payment issue. Your comments about the room condition and pricing have been noted and will be shared with our management team for review. We’re committed to improving and your insights are invaluable in helping us do so. We understand your frustration and regret that we didn’t provide the value or experience you deserved. If you’d be open to discussing your stay further, we’d welcome the opportunity to make things right. Warm regards, Alix Guest Services Agent

Dear Sarah, Thank you for sharing your detailed feedback. We’re glad to hear you appreciated our location, complimentary parking, and found the bed comfortable. That said, we’re truly sorry to learn that other aspects of your stay fell sho… Show more

Thank you so much for your glowing review! We're thrilled to hear that you found everything nearly perfect—from our staff and cleanliness to comfort and value. It truly means a lot to us. We also appreciate your suggestion about adding a microwave in the rooms. That’s a great point, especially for families traveling with little ones. We’re always looking for ways to improve, and feedback like yours helps us make thoughtful upgrades that better serve our guests. Looking forward to welcoming you back again soon! Warm regards, Alix Guest Services Agent

Thank you so much for your glowing review! We're thrilled to hear that you found everything nearly perfect—from our staff and cleanliness to comfort and value. It truly means a lot to us. We also appreciate your suggestion about adding… Show more

Dear Brenda, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our central location, the beautiful river views, and found our staff helpful and your room comfortable. We truly appreciate your kind words — it means a lot to know our efforts helped make your stay in Banff a pleasant one. We also understand your comment regarding the pricing. Being in such a prime location does impact rates, but we always strive to provide excellent value through our service and amenities. We hope to welcome you back on your next visit to Banff! Warm regards, Matthew Guest Service Agent

Dear Brenda, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our central location, the beautiful river views, and found our staff helpful and you… Show more

Dear 稲葉, Thank you so much for sharing your experience and for your thoughtful rating! We're delighted to hear that you enjoyed the family room and had a chance to relax in the hot pool at our neighboring property. It's great to know our location near downtown added convenience to your stay. We appreciate your feedback regarding the shower and faucet controls. We understand that these can sometimes be tricky for international guests, and we’ll look into adding clearer instructions to make things easier in the future. We hope to welcome you and your family back again soon for another relaxing visit! Warm regards, Alix Guest Services Agent

Dear 稲葉, Thank you so much for sharing your experience and for your thoughtful rating! We're delighted to hear that you enjoyed the family room and had a chance to relax in the hot pool at our neighboring property. It's great to kn… Show more

Dear Jo-Anne, Thank you for taking the time to share your experience following your recent stay with us on August 12, 2025. We’re so pleased to hear that you enjoyed the excellent view, central location, and found our staff helpful. We're also glad you appreciated the free secure parking, balcony setup, and convenient amenities like the charging station and access to the pool and hot tub. We also appreciate your candid feedback regarding areas for improvement. We’re sorry to hear that the bed comfort, toilet function, and in-room security features did not fully meet your expectations. Your suggestions about adding a shower cap and optimizing the room layout for space are valuable, and we’ll be passing them along to our team as we look at ways to improve the guest experience. Thank you again for staying with us, and we hope to welcome you back for an even more comfortable stay in the future. Warm regards, Matthew Guest Service Agent

Dear Jo-Anne, Thank you for taking the time to share your experience following your recent stay with us on August 12, 2025. We’re so pleased to hear that you enjoyed the excellent view, central location, and found our staff helpful. We'… Show more

Dear Scott, Thank you for taking the time to share your feedback with us! We’re delighted to hear that you had a positive experience during your stay. It’s great to know that our staff made a good impression with their helpful advice and that the location was perfect for your needs. We also appreciate your understanding regarding the lack of air conditioning. It’s always important for us to be transparent about what we offer, and we’re glad that the room was still comfortable for you. We would love to welcome you back for a longer stay in the future so you can explore more of what we have to offer. Thanks again for your review, and we look forward to hosting you again! Best regards, Isa Guest Services Supervisor

Dear Scott, Thank you for taking the time to share your feedback with us! We’re delighted to hear that you had a positive experience during your stay. It’s great to know that our staff made a good impression with their helpful advice and t… Show more

Dear Hannah, Thank you for your recent stay and for sharing your feedback. We’re glad to hear you appreciated the location and room size. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations, particularly regarding value for money and the condition of the room. Your comments are valuable to us, and we’ll be reviewing them carefully to improve our facilities and overall guest experience. We hope to have the opportunity to welcome you again with an improved stay. Warm regards, Matthew Guest Service Agent

Dear Hannah, Thank you for your recent stay and for sharing your feedback. We’re glad to hear you appreciated the location and room size. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations, particularly re… Show more

Thank you so much for your kind review and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the riverside location—it's one of our favorite features too, and we're glad it made your stay special. We truly appreciate your perfect scores across so many categories, especially for our staff, cleanliness, and comfort. Your feedback means a lot to our team! We understand your comment about pricing and always strive to offer the best value possible. Your input helps us continue improving, and we hope to welcome you back again soon for another memorable stay. Warm regards, Alix Guest Services Agent

Thank you so much for your kind review and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the riverside location—it's one of our favorite features too, and we're glad it made your s… Show more