Reviews of The Crystal Lodge 4 stars

Dear Lynda, Thank you for sharing such a wonderful review. We’re delighted to know that every aspect of your stay-from the comfort of the room to the helpfulness of our staff-earned a perfect score. Comments like yours are truly motivating for our entire team. It’s also lovely to hear how much you enjoyed our central location, where everything is just steps away. Being able to park and explore Whistler on foot is exactly the experience we hope our guests will enjoy. We look forward to welcoming you back to Crystal Lodge on your next visit. Sincerely, Andrew Weir Director of Operations

Dear Lynda, Thank you for sharing such a wonderful review. We’re delighted to know that every aspect of your stay-from the comfort of the room to the helpfulness of our staff-earned a perfect score. Comments like yours are truly motivating… Show more

Dear Karen, Thank you for taking the time to share your detailed review. I am happy to know you enjoyed our central location and found the multiple hotel exits convenient for exploring the village. It’s also wonderful to hear that our staff made such a positive impression and that your room was both comfortable and well equipped. That's exactly what we are going for - so thank you noticing. We noticed your overall score was an 8 despite your perfect ratings across all categories, and we would greatly value any additional insight you might share on how we could have made your stay a perfect 10. We truly appreciate your kind words and look forward to welcoming you back to Crystal Lodge on your next visit to Whistler. Sincerely, Andrew Weir Director of Operations

Dear Karen, Thank you for taking the time to share your detailed review. I am happy to know you enjoyed our central location and found the multiple hotel exits convenient for exploring the village. It’s also wonderful to hear that our staf… Show more

Dear Ahu, Thank you for such a thoughtful review. We are delighted to hear that you enjoyed your suite with balcony, the comfort of your room, and our central location. It is especially rewarding to know our team made such a positive impression, and we will be sure to pass along your special thanks to Ralph. Feedback like this is a wonderful motivator for everyone here. We noticed your overall rating was a 9, and we would welcome any suggestions on what more we could have done to make your stay a perfect 10. We truly appreciate your recommendation and look forward to welcoming you back to Crystal Lodge on your next visit to Whistler. Sincerely, Andrew Weir Director of Operations

Dear Ahu, Thank you for such a thoughtful review. We are delighted to hear that you enjoyed your suite with balcony, the comfort of your room, and our central location. It is especially rewarding to know our team made such a positive impre… Show more

Dear BB, Thank you for sharing your review. We are pleased to hear that you enjoyed the comfort of your room, our convenient underground parking, and our central location with easy access to the Village. Positive feedback like this is a great motivator for our team. We noticed your overall score was a 9, and we would welcome any suggestions on what more we could have done to make your stay a perfect 10. We look forward to welcoming you back to Crystal Lodge on your next visit to Whistler. Sincerely, Andrew Weir Director of Operations

Dear BB, Thank you for sharing your review. We are pleased to hear that you enjoyed the comfort of your room, our convenient underground parking, and our central location with easy access to the Village. Positive feedback like this is a gr… Show more

Dear Brian, Thank you for taking the time to share your feedback with us. I’m glad to read that you enjoyed our central location in Whistler Village, and I know our team will appreciate your recognition of their efforts in staff service and cleanliness. I also appreciate your candid comments about the size of your room and the pool and hot tub opening hours. We recognize that guest expectations vary, and feedback like yours is important as we review ways to enhance comfort and facilities. Regarding our amenities, your note about the 9:00 a.m. opening will be taken into consideration as we continue evaluating how best to serve our guests’ needs. While I’m pleased you had a positive impression overall, your scores suggest there is more we could have done to provide you with a perfect stay. If you have specific suggestions on how we might have improved the experience, I would be grateful to hear them. We hope to have the opportunity to welcome you back to Crystal Lodge for a stay that more fully meets your expectations. Warm regards, Andrew Weir Director of Operations Crystal Lodge

Dear Brian, Thank you for taking the time to share your feedback with us. I’m glad to read that you enjoyed our central location in Whistler Village, and I know our team will appreciate your recognition of their efforts in staff service an… Show more

Dear Troy, Thank you so much for your wonderful feedback and perfect scores across every category. I’m delighted to hear that you had such a great stay, found our location ideal, and that our staff and housekeeping team helped make everything feel just right. Comments like yours mean a lot to us and are a huge motivator for the team. We look forward to welcoming you back to Crystal Lodge for another perfect stay on your next trip to Whistler. Warm regards, Andrew Weir Director of Operations

Dear Troy, Thank you so much for your wonderful feedback and perfect scores across every category. I’m delighted to hear that you had such a great stay, found our location ideal, and that our staff and housekeeping team helped make everyth… Show more

Thank you for sharing your feedback. We’re really happy to hear that the staff left a positive impression, but I’m concerned to hear about what you witnessed. That behavior is completely unacceptable, and we take it very seriously. We’ll investigate this issue to ensure that all guests are in a safe and respectful environment. If you have any further information you wish to share please send it to us at the email address below. Please know that your feedback is invaluable to us as we work to improve. We really appreciate you bringing this to our attention. Warm Regards Rachel Front Desk Supervisor frontdesk@crystal-lodge.com

Thank you for sharing your feedback. We’re really happy to hear that the staff left a positive impression, but I’m concerned to hear about what you witnessed. That behavior is completely unacceptable, and we take it very seriously. We’ll in… Show more

Dear Mike, Thank you for your thoughtful review and for choosing to stay with us. We’re pleased to hear that you enjoyed our central location, found the room comfortable for your family, and appreciated amenities like our self-service laundry and parking access. It’s especially encouraging to know that one of our front desk team members made such a positive impression—your kind words about his courtesy and helpfulness will certainly be shared. That said, I’m sorry to hear about the inconsistency you experienced with follow-through during later interactions. While it may not have been a major issue, I understand how frustrating it can be when commitments aren't upheld, and I appreciate you bringing it to our attention. We’ll be using this feedback to follow up with our team to ensure greater reliability across all shifts. Thank you again for your comments—we’re glad to know you’d consider staying with us again, and we look forward to the opportunity to provide an even smoother experience next time. Warm regards, Andrew Weir Director of Operations

Dear Mike, Thank you for your thoughtful review and for choosing to stay with us. We’re pleased to hear that you enjoyed our central location, found the room comfortable for your family, and appreciated amenities like our self-service laun… Show more

Dear Renata, Thank you for taking the time to share your review with us. It is great to see that you enjoyed your stay at The Crystal, and were able to experience everything Whistler has to offer. We appreciate your comments regarding the parking fees. As you mentioned, parking in Whistler can be a bit pricier, but we will certainly pass your feedback along for future consideration. If there is anything further that you wish to share then please do not hesitate to contact me at the email address below. We look forward to welcoming you back to The Crystal in the near future. Kind regards, Rachel Front Desk Supervisor Crystal Lodge frontdesk@crystal-lodge.com

Dear Renata, Thank you for taking the time to share your review with us. It is great to see that you enjoyed your stay at The Crystal, and were able to experience everything Whistler has to offer. We appreciate your comments regarding th… Show more