Reviews of Canadian Rockies Chalets by Trilink - 2 & 3 Bedroom Condos - Self Check-In - Walking Distance to Downtown - Free Parking - Pet-Friendly - No AC 3 stars

Easy check in, good communication

Very cute apartment across two floors. Location was good and lots of good restaurants nearby. Laundry is within walking distance for doing laundry. The host was very helpful and answered all questions quickly. We requested an extra blanket and it was delivered quickly.We were very satisfied with our stay.

There was no laundry facility in the apartment.

Condos were nice, spacious, super clean, and close to all restaurants and bars

My only complaint was there was no AC in the majority of all units so during the day it could get quite hot in the condos if you weren't out and about

The place was in a perfect location, parking is included ( 1 spot), and decent for a group of 6 people.

It was dusty. It is also located next to the train, so it gets very loud at night ( but we knew this)

Comfortability and location

Nothing.

Excellent location

Check-in/Check-out & parking communication & access to codes were extremely frustrating!!

Great location.

Too many emails through Booking.com made it difficult to sort through to find the important information such as code for door lock, so we had to call for assistance. The property management was great - quick and responsive.

Fantastic location. Excellent facilities

Apartment was very warm. Uncomfortable at night. No need for heating. Would like to have been able to regulate temperature

Our party of 6 got a 3 bedroom Chalet for 2 nights. The entire unit was very clean and comfortable. The host attends to details and provides everything which made our stay very comfortable. We would recommend it to anyone.

The Chalet had only 1 shower for 3 bedrooms/6 guests. We wish another shower would be nice.

That this property had everything we needed. Even Iron and Iron board

Coffee machine was not good, coffee was cold when it’s done. Please replace it by a new one for guests. Also we had to bring an iron and the property already had one the email

The property was dark, with recycling bins left on the bench. The location was good. Train noise was very loud as they are right outside your window.

The noise and how dark it was.

Location, view, facility was good

Washbasin in toilet was clogged.

Location was good. Beds were comfortable .

It was very dark and starting to look a little worn. Parking was terrible. No spots left late at night after returning from wedding. We had to over the road at the hospital.

Location

It was spacious. My kids had their own bed. It was a home away from home. Close to shops.

We couldn’t access the keys because they gave us the wrong code for the lock box although resolved with the back up key lock box. The bathroom lights and exhaust didn’t work. It’s good we had emergency lights with us that we used for 2 nights.

Size, 3 bedrooms…

Outdated. Beds were comfy, but on springs, so noisy. Shower pressure was like a watering can, water was warm, not hot… Fridge struggled to get cold. WiFi was unusable. And unfortunately, don’t forget the hourly trains rolling through at all hours. Tough getting sleep…

Perfectly clean, well equipped, quite close to Banff

I didn’t like how the issue of the deposit was handled. I was aware that I needed to pay it, but they insisted on taking my credit card details over the phone, which I found completely unacceptable. I contacted Booking.com, and they also advised me not to proceed that way. Eventually, I agreed to visit their office, hoping the payment would be processed through a secure method. However, the receptionist simply wrote down my credit card details. I can only hope that no one uses this information for online shopping. Additionally, I kept receiving multiple messages from the hotel—often the same one repeated several times—which I found quite distracting. Generally, the apartament was good but the process of checking into was too complicated for foreign visitors.

Very cozy and comfortable