Reviews of Carleton Lodge 4 stars
4290 Mountain Square, V0N 1B4 Whistler, Canada
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Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewSo roomy!!
Pillows
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation Amazing rooms with a great view
Nothing
Dear Jacqueline, Thank you for taking the time to share your feedback. It's so great to hear that you enjoyed your stay and we hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewExcellent location, looking over bike park. Well equipped, super clean, spacious.
Getting into door was a faff sometimes.
Dear Catherine, Thank you for taking the time to share your feedback and it's great to hear that you enjoyed your stay. Thank you for your feedback regarding the door, I will forward this onto our maintenance team to investigate. We hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Dear Catherine, Thank you for taking the time to share your feedback and it's great to hear that you enjoyed your stay. Thank you for your feedback regarding the door, I will forward this onto our maintenance team to investigate. We hop… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewroom was clean with everything we needed. Access was easy and felt secure and safe.
Dear Norma, Thank you for taking the time to share your feedback. I'm so glad to hear that you enjoyed your stay and we hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe location was perfect! We were happy that our room was on the opposite side of the facility from the Longhorn, which was very lively at night.
Not much room along the sides of the bed. Glad we are not bigger people.
Dear Jean, Thank you for taking the time to share your feedback. It's great to hear that you enjoyed your stay and our central location. We hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewExcellent location.
Washing machine did not work…
Dear Stephen, Thank you for taking the time to share your experience. It's great to hear that you enjoyed your stay, but my apologies regarding the washing machine in your unit. I have passed this onto the team to investigate and ensure we resolve, so thank you for letting us know. We hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Dear Stephen, Thank you for taking the time to share your experience. It's great to hear that you enjoyed your stay, but my apologies regarding the washing machine in your unit. I have passed this onto the team to investigate and ensure… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewlocation and friendliness of staff
Difficult to check in due to incorrect contact details at hotel
Dear Anthony, Thank you for taking the time to share your experience. It's great to hear that you had a good stay and that the team provided excellent service. Thank you for your feedback regarding the contact details, I have forwarded this onto the team to investigate further to ensure we make the check in process easier. We hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Dear Anthony, Thank you for taking the time to share your experience. It's great to hear that you had a good stay and that the team provided excellent service. Thank you for your feedback regarding the contact details, I have forwarded … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewIt needs a bit of a refresh but the suite is nice big and spacious.
Dear Annika, Thank you for taking the time to share your feedback. It's great to hear that you enjoyed your stay with us. Thank you for your feedback, we will definitely pass this along. We hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Dear Annika, Thank you for taking the time to share your feedback. It's great to hear that you enjoyed your stay with us. Thank you for your feedback, we will definitely pass this along. We hope to welcome you back again soon! Kind rega… Show more
Reviewed: 2 June 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewPerfect location and spacious rooms with adequate facilities
Very old plumbing and bathroom fixtures. Needs an upgrade
Dear Chetan, Thank you so much for taking the time to share your feedback. It's great to hear that you enjoyed your stay and were happy with the room and facilities! Thank you for your feedback regarding the plumbing and bathroom, this is something we will definitely bear in mind when considering future renovations and upgrades. We hope to welcome you back again soon! Kind regards, Ceris, Duty Manager
Dear Chetan, Thank you so much for taking the time to share your feedback. It's great to hear that you enjoyed your stay and were happy with the room and facilities! Thank you for your feedback regarding the plumbing and bathroom, this … Show more
Reviewed: 24 April 2025 · Stayed in February 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewVery convenient location, spacious room with cozy rustic touch, the view!
Mattress in the bedroom way too soft.
Dear Anya, Thank you for taking the time to share your feedback, and it's great to hear that you enjoyed your stay. I'm sorry to hear that you found the mattress to be too soft, and I will pass this onto the team. I hope this didn't negatively affect your stay, and we hope to welcome you back for a more comfortable sleep in the future! Kind regards, Ceris Duty Manager
Dear Anya, Thank you for taking the time to share your feedback, and it's great to hear that you enjoyed your stay. I'm sorry to hear that you found the mattress to be too soft, and I will pass this onto the team. I hope this didn… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThis was our first stay at Carleton Lodge and and my entire family was very impressed with the room, particularly, the gorgeous ski slope view from the room towards the mountain. The location was very convenient to the gondola as well as the village. We will definitely return.
Dear Glenn, Thank you for taking the time to leave your review. We're delighted that you and your family enjoyed your first stay at the Carleton Lodge and we look forward to welcoming you back in the future! Kind regards, Harry Duty Manager
Dear Glenn, Thank you for taking the time to leave your review. We're delighted that you and your family enjoyed your first stay at the Carleton Lodge and we look forward to welcoming you back in the future! Kind regards, Harry Duty … Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewThe location is perfectly located near the skiing area. The view was fantastic.
The reception wasn’t at the bldg.
Dear Gilbert, Thank you for taking the time to leave your review. We appreciate your feedback and we're delighted to hear you enjoyed your stay with us. Kind regards, Harry Duty Manager
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewCentral whistler
Dear Matt, Thank you for taking the time to leave your review. We appreciate your feedback and we're delighted to hear you enjoyed your stay with us. Kind regards, Harry Duty Manager
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewWonderful location!
No pool or hot tub
Dear Novogratz, Thank you for taking the time to leave your review, we appreciate your feedback. I am pleased to see you enjoyed your stay, and we apologise that you were hoping for a pool or hottub, we will continue to monitor whether this is an amenity we will able to provide in the future. Kind regards, Harry Duty Manager
Dear Novogratz, Thank you for taking the time to leave your review, we appreciate your feedback. I am pleased to see you enjoyed your stay, and we apologise that you were hoping for a pool or hottub, we will continue to monitor whether th… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewThank you very much for allowing our family to spend a wonderful and happy holiday, the bed is very comfortable, the space is relaxing, and the hotel location is very good, I am very happy to book this room, it is really the best choice for watching fireworks in the New Year😊
Dear Hong, Thank you for taking the time to leave your review, we appreciate your feedback and are delighted to hear you enjoyed your stay. From the entire team here at the Sundial, happy new year once again and we look forward to welcoming you back in the future! Kind regards, Harry Duty Manager
Dear Hong, Thank you for taking the time to leave your review, we appreciate your feedback and are delighted to hear you enjoyed your stay. From the entire team here at the Sundial, happy new year once again and we look forward to welcom… Show more
Reviewed: 25 December 2024 · Stayed in November 2024
Verified reviewThe location was perfect, skiing/snowboarding was right around the corner and right in the village with everything so close by.
The elevator didn't work all the time. Sometimes, we waited for a while inside the elevator before it gave a long beep and an error message before working again. Other times, it was fine. There were no pots and pans to cook with even though there was a stove.
Dear Ning, Thank you for taking the time to leave your review, we are pleased to hear that you enjoyed the location for skiing. I'm sorry to hear you had trouble with the elevator, thank you for informing us and we will monitor this. I'm also sorry to hear that you could not find the pots and pans that were in your suite. All suites come equipped with them and they are stored in the kitchen cupboards. If you choose to stay with us again please feel free to ask a member of staff where they are located as we would much rather you be able to fully utilise the kitchen than not. Thank you once again and we look forward to welcoming you in the future. Kind regards, Harry Duty Manager
Dear Ning, Thank you for taking the time to leave your review, we are pleased to hear that you enjoyed the location for skiing. I'm sorry to hear you had trouble with the elevator, thank you for informing us and we will monitor this. … Show more