Reviews of Cascade by Elevate Vacations
4315 Northlands Boulevard, V0N 1B0 Whistler, Canada
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGreat location right in centre of whistler. Really friendly, helpful staff. Great facilities would highly recommend!
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGood location
When I arrived, no one had any information about my reservation. It took 30 minutes of phone calls until they found it. The kitchen utensils were not properly cleaned, there was only one soap in the bathroom and a small amount of shampoo.
We are sorry about the dirty kitchen utensils. Guests use and wash them during there stay some people aren't as clean as others. The front desk isn't affiliated with us and wouldn't have any information on your stay. In our confirmation and follow up messages it states several times that we are an independent company from the front desk. You don't need to go to the front desk to check in as it states also in the messages. When you supplied us with your security deposit you would have received your door codes for the building and your room and a reminder that we are not affiliated with the front desk. Had you read your messages you wouldn't have had any problems and wasted 30 minutes of your day.
We are sorry about the dirty kitchen utensils. Guests use and wash them during there stay some people aren't as clean as others. The front desk isn't affiliated with us and wouldn't have any information on your stay. In our conf… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewVery clean and well maintained.
You need to pay for parking. $26 per day.
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewGood location , nice room
Lift was slow
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewEasy check in and location
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewGreat location and very friendly welcome even though I was early.Great
Thank you for your Great review.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewLove to proximity to both villages and the pool/hot tubs
nothing
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewWell looked after , fresh & new Good kitchen facilities and very clean
Nothing really
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewAwesome location with easy Accra to Whistler Village, North and ski lifts. No need for transport, walking distance to restaurants and cafe’s as well.
Building air conditioning was a little noisy.
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewExactly like the pictures, the room was spacious enough, great location! Would definitely stay here again.
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewThe location was really convenient. The staff was so friendly and helpful. The room was spotless and comfortable with a nice view of the mountains. The host was easy to contact and very responsive.
I was happy with everything
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewGreat location. Accommodation was good but nothing exceptional. All acceptable.
Hate the lack of personal on-line interaction - everything is signed as "Cascade by Elevate Vacations" v including someone's name. Hate the need to cover a $500 potential damage fee in order to process the reservation. Hate the threat of needing to pay hundreds of dollars for housekeeping. How is this not part of the room fee? Not sure what this entity is. Looks and feels like a hotel room but acts like an Air BnB
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewWe stayed in a studio room (#437). The bed was comfy and the basic kitchen met our needs. The kitchen had 2 electric hobs, a microwave, coffee maker, kettle, toaster, cutlery, pans, glasses, etc. The outdoor hot tubs are nice after a day of skiing and having the ski valet is a good service. The location is excellent - easy to access everything in the village and the gondolas.
There was only 1 bedside table and both sides of the bed should have a table. Also, there weren't any reading lamps near the bed. The room is small and basic with nowhere to put your suitcases. We figured out to slide them under the bed for storage purposes. The fan for the heater in the room was loud. The lighting in the bathroom isn't good for putting on make up. There are two hot tubs that hold about 8 people each. There really needs to be another hot tub as they get crowded and people were turned away.
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewN/A
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewThe company does not refund the $500 damage deposit even when you leave early and everything is spotless. Daylight robbery
Clean and comfortable but basic. BEWARE that upon arrival we had to pay a $500 damage deposit taken off out Visa. We left on time with the apartment in same condition as we arrived. The company have still not refunded the damage deposit one month on. I have spent hours emailing and now pursuing a Visa claim for a refund. I get the impression that this company likes to hang on to the deposit as a nice little earner. Check that yours is refunded. I will never use this company again for this reason.