Reviews of Cascade Lodge Premium Suite, with Pool & Hot Tub
4315 Northlands Boulevard #224, V0N 1B0 Whistler, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewSpacious, good location and had all the amenities needed to be self sufficient
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe studio was lovely. It has obviously been renovated and is super fresh and clean… apart from the bathroom but that was acceptable. Had a lovely view over the pool. Katrina, the manager, was very accommodating and great with communication. The location was just right for us.
The check in was a bit confusing with a few different companies using the property. There was nooone on the desk initially when we arrived …and we weren’t offered any maps or information on the area. The corridor areas are more tired.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewEasy location and walking distance to main center. Friendly staff. Room was great and included all utensils for self catering. Room clean and nicely presented. Great view of outdoor pool.
Paying for parking.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe unit itself is well maintained and furnished and has everything we need for a comfortable 2 night stay. Katrina is a lovely and responsible host.
The lady at the front desk was nonchalant and inattentive and was constantly on her phone. When we called from the room to the front desk, no one answered. Washing machine was out of order and there was no signage, leaving our clothes wet and soggy and the machine took our money. Staff was rude and claimed it was not her responsibility to fix. No housekeeping as the unit belongs to an independent owner. Lacked some attention to details - one packet of coffee for a 2 night stay, a QR code that doesn’t work to introduce to the place, moldy dark hallways and paid parking that is not specified in the details.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in May 2025
Verified reviewLovely property in a great location. Had fridge, toaster, kettle and coffee machine along with microwave. All what we required. Very quiet and had the pool and hot tubs to use. The tv had a great selection of programmes and the bed was very comfortable. Would definitely stay here again 😀
Nothing
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewPerfect spot for a weekend in Whistler, great location, clean and fully staked kitchenette.
Thank you very much for your review! I hope to welcome you back again soon :)
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewClean and tidy. Good coffee and tea making facilities.
Heating is very noisy and hottubs were always busy. Too small for size of complex.
Thank you for sharing your experience! We're delighted you enjoyed the cleanliness and the coffee and tea facilities. We appreciate your feedback about the heating and the hot tubs. We hope to welcome you again in the future!
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewThe location was good was the snow was amazing to wake up too
When we rocked up we were told there was no cleaning. This was no mentioned in the add and we requested to have the room cleaned once while in the middle of our stay because form our snow boots it’s a very small room we were stepping on rocks from the outside of the stay which we brought in. The room definitely needed a clean after we requested we were handed a broom to clean our selfs and we brought all this cold fridge food to find our fridge was broken and we reception and they fixed it and went into our room when we were not there which I wasn’t happy about and then transferred our personally items into a another fridge and our travel magnet got lost in the mean time which I was so excited to take back to my country we got it up in the mountains at balckcomb which we did the gondola only one day so we couldn’t replace it and the staff had admitted to loosing it I just don’t think they should have gone in our room with out us knowing because things got lost. The receptionist were very focused on their gossip over serving customers. Definitely was not worth what we paid and to top it off we looked at staying in the hotel seperate from this booking or room and there was a two bedroom with a fireplace so much bigger than what we got and it came with room service for 180 cad a night so nearly 4 times cheaper than what we paid and you got a lot more service and room. Definitely not happiest customer
Dear Mathew, Thank you for your feedback. I’m sorry your stay didn’t meet expectations and want to address your concerns. Cascade Lodge suites are self-catering vacation rentals. My listing clearly states it is an apartment and does not provide daily housekeeping or room service. This is the same for ALL Cascade Lodge suites. When you inquired about cleaning, we provided cleaning supplies at your request since you chose not to book an additional mid-stay cleaning for a fee. You mentioned you were satisfied with this arrangement at the time. Regarding pricing, your stay was during the high-demand New Year’s period, and the rate reflected peak-season market prices and a newly renovated suite, with quality appliances. The $180 rate you mentioned is for low-season stays and standard suites. For Whistler’s high season, your rate offered excellent value for the location. We understand that, as international travellers, these pricing variations may not be immediately apparent, and we appreciate your understanding. I sincerely regret the issue with your fridge and the loss of your magnet, which I understand was a meaningful keepsake. When the fridge repair was requested, we informed you someone would enter to resolve the issue and transfer your items to preserve them. I deeply regret that this led to your item being misplaced. As an apology, we would like to offer compensation for the lost magnet—please contact us directly so we can arrange this for you. Kind regards, Katrina, Host
Dear Mathew, Thank you for your feedback. I’m sorry your stay didn’t meet expectations and want to address your concerns. Cascade Lodge suites are self-catering vacation rentals. My listing clearly states it is an apartment and does not … Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewLocation was great. and NO parking ticket was issued!
cleaning fee too expensive
Thank you so much for your thoughtful review and for staying with us! I’m thrilled to hear you enjoyed the great location and the convenience of parking without any issues. 😊 I completely understand your feedback regarding the cleaning fee. I genuinely wish I could offer a lower fee, but the cost of professional cleaning in Whistler is quite high. The Cascade Lodge cleaning staff is unionized and sets their prices independently, so unfortunately, I have no control over this aspect. I do hope the cleanliness and comfort met your expectations and helped enhance your stay. I’d be delighted to host you again in the future, especially for a longer visit, so you can fully experience all that Whistler has to offer. Thank you again for your feedback, and I hope to welcome you back soon! Warm regards, Katrina
Thank you so much for your thoughtful review and for staying with us! I’m thrilled to hear you enjoyed the great location and the convenience of parking without any issues. 😊 I completely understand your feedback regarding the cleaning fe… Show more
Reviewed: 4 November 2024 · Stayed in August 2024
Verified reviewRoom was perfect size and nice view of the pool
Thank you so much for your kind words! I'm thrilled to hear that you enjoyed the room and the lovely view of the pool. It means a lot to us that your stay met your expectations. I hope to have the pleasure of hosting you again in the future for another relaxing visit! 😊 Warm regards, Katrina
Thank you so much for your kind words! I'm thrilled to hear that you enjoyed the room and the lovely view of the pool. It means a lot to us that your stay met your expectations. I hope to have the pleasure of hosting you again in the fu… Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewClean Well set up
Thank you for your feedback! I'm glad you found the space clean and well-prepared. I hope you had a comfortable stay! Warm regards, Katrina
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewWe stayed for two nights and were extremely satisfied with our experience. Our suite was clean, comfortable, and made us feel right at home. The staff were friendly, attentive, and always ready to help. We also enjoyed relaxing in the hot tub, which added to the overall comfort of our stay. Highly recommended!
Thank you so much, Nigar! I’m thrilled to hear you felt at home and enjoyed a comfortable stay. It’s wonderful to know the hot tub added to your experience, and I’ll be sure to pass along your kind words to the staff. Looking forward to welcoming you back :) Warm regards, Katrina
Thank you so much, Nigar! I’m thrilled to hear you felt at home and enjoyed a comfortable stay. It’s wonderful to know the hot tub added to your experience, and I’ll be sure to pass along your kind words to the staff. Looking forward to wel… Show more
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewThe art in my room was a delight. Particularly the little bronze climbers on the wall.
No restaurant.
Thank you for your feedback Lorraine! I'm so glad you enjoyed the artwork, especially the bronze climbers. I appreciate your note about the restaurant; it would be truly wonderful to have a restaurant in the future. Warm regards, Katrina
Thank you for your feedback Lorraine! I'm so glad you enjoyed the artwork, especially the bronze climbers. I appreciate your note about the restaurant; it would be truly wonderful to have a restaurant in the future. Warm regards, Ka… Show more