The location had nothing to offer. I had to walk many blocks just to get a snack which did not include anything fresh.

It was undergoing renovations but my room was clean

Stayed in August 2025

There was a code system to get in the room, I would have preferred a key fob.

It was a big room, beds were comfortable.

Stayed in August 2025

Staff helpful when we had issues. They appear to be in process of renovations and anticipate an improved property when completed.

Stayed in July 2025

the exterior is quite run down. But rooms clean and friendly staff

large clean rooms

Stayed in June 2025

There was no enough plugs for our phones. We had to unplug the lamps in order to charge our phones and smartwatch.

I love everything; the confortable and clean room. The location is also perfect, a lot of great restaurants walking distance. The staff was soo nice; we had a problem with our bathroom and it was fixed right away.

Stayed in June 2025

Room was super clean and staff was amazing and super welcoming

Stayed in June 2025

Absolutely fantastic stay at the Cassandra hotel. From the moment we walked into the lobby, we were impressed by the elegant decor and secure entrance, which immediately made us feel safe and at ease. The staff went above and beyond to make us feel at home. Also, the teams warm hospitality stood out, they were always ready to assist with a smile providing helpful recommendations in our travel to Vancouver, and ensuring we had everything we needed. Definitely a very good hotel and I would recommend you to stay here.

Stayed in May 2025

NA

The room pretty basic and bare. It's clean and comfortable but very basic. What makes this place good is the staff. They're amazing! Super friendly and helpful. Also there's tons of very cool little restaurants to explore nearby

Stayed in January 2025

None

Great service

Stayed in December 2024

Facilities a bit tired: shower head just ok; first room was very stark; towels were not very absorbent; minimal soap

Location, cleanliness, staff person, comfortable bed, free parking

Stayed in August 2024

Facilities were between ok and good: stark furnishings (but clean) and shower head needed fixing

Stayed in August 2024

Can't really think of anything, hmm maybe install a water dispenser in the lobby?

Your staff member Handra is the absolute best - she went above and beyond to make sure we got everything we needed, even working past her shift! She was super helpful and empathetic and everything I needed after having to book last minute after a cancelled flight.

Stayed in July 2024

Old design.

The facility is very convenient to shops and restaurants. Also budget friendly.

Stayed in June 2024

The outside needs updating

It was nice and quiet the bed was very comfortable and the staff was amazing

Stayed in June 2024

The price. Too expensive.

No breakfast. Location is good. Room ok but bed not confortable - need to be replaced it. It's pricey.

Stayed in May 2024

Plumbing needs upgrade as shower had no mixing valve so water changed from hot to cold and back again.

Clean room, very friendly helpful staff. Code instead of key card was nice to get into hotel and room.

Stayed in May 2024

Location was not great for us

The friendly staff were so accommodating and helpful. Nothing was too much trouble for them

Stayed in April 2024

It's a bit confusing to get access after hrs, no staff on after a set time nightly.

The staff was wonderful. Doing renovations but never was bothered in the least.

Stayed in April 2024

By the way I (Mark Thomas) didn't write this (above). Naughty. Naughty, I think it was commissioned by the hotel. Yes, the front staff were very helpful, but it certainly doesn't use words that I would normally use. What I will say is that it is well located for the Central Park parkrun about 1.5km away. I also had a strange encounter, not connected to the hotel, with a man, Marco was his name, who pulled over on Kingsway and asked me for directions to the airport, which I was to my surprise able to help with. He then tried to give me two leather jackets that were left over from a recent trade show, I said "Ciao" before he asked for money. What an opportunist. Suffice to say I'll keep an eye to see if my review is re-edited.

The cleanliness of the hotel was truly remarkable. The moment I entered my room, I was greeted by spectacular view of Vancouver. The frontdesk staff paid a genuine care. Overall cleanliness of the hotel was great. It's evident that although they are under renovation, the hotel management places a high priority on maintaining a hygienic environment, which is especially crucial in today's world. Highly remarkable and recommendable!

Stayed in November 2023

No USB plugs in the room and the outlet under the mirror needs replacing as it doesn't hold the charger tight

The room was clean and no carpet☺️. Beds were comfortable Staff were very friendly and helpful.

Stayed in October 2023

We would arrive after Check-in hours and arranged to check-in online, even though it is not customary. Staff went out of their way to help us

Stayed in September 2023

A little inconveniant

Large and comfortable room

Stayed in September 2023

It was definitely over priced for a 2 star hotel. We paid $350/night for 3 nights for a room with two beds and I know Vancouver is expensive, especially in summer, but this was just too much for what it is. Elevator was out of service which was a bit of a pain for transporting the luggage upstairs. The walls were not very sound proof.

It has a good location, not too far from the Sky Train. It was clean and the staff are very friendly. The view was also better than expected and we were grateful for the a/c and good water pressure and the included parking.

Stayed in August 2023

Needs some renovation but it seems in progress …

Outside from City core but close to train.

Stayed in August 2023