Reviews of Hotel Champlain 3 stars
115 Rue Sainte-Anne, G1R 3X6 Quebec City, Canada
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLovely small quiet Hotel close restaurant and tourist areas of Quebec City.
You need to request a room clean during the stay which is a little unusual
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in May 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood location to easily walk around Old Town. Close to lots of restaurants. Onsite parking. Cool wine dispenser in lobby. 24 hr coffee in the lobby. Nice airy breakfast room.
Our room was very damp even though the air conditioning was running throughout our stay. Sheets felt damp. Room smelled damp. Whole place is a tad bit run down and dated. Breakfast was disappointing— served canned fruit cocktail.
Dear Ann, Thank you for sharing your feedback. We’re glad you enjoyed our unbeatable location, convenient onsite parking, the 24-hour coffee, and the unique wine dispenser in the lobby, all designed to make your stay effortless and enjoyable. Our breakfast room is also a favorite spot for guests to start their day. We sincerely apologize that your room did not meet your expectations in terms of air quality and comfort. We take comments like yours seriously and will review our rooms to ensure they remain fresh, comfortable, and welcoming for every guest. We hope you’ll give us another opportunity to show you the full experience we intend; combining our central location, thoughtful amenities, and cozy atmosphere to make every stay memorable. Warm regards, Gabriel
Dear Ann, Thank you for sharing your feedback. We’re glad you enjoyed our unbeatable location, convenient onsite parking, the 24-hour coffee, and the unique wine dispenser in the lobby, all designed to make your stay effortless and enjoyab… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWe loved it here. The staff was so friendly, the location was perfect and the hotel was retro and charming.
Hello, Thank you so much for your kind words. We are delighted to know that our team, the location, and the charm of the hotel made your stay so enjoyable. It means a lot to us to become your new favourite spot in Québec City, and we look forward to welcoming you back soon. Best regards, -Tommy
Hello, Thank you so much for your kind words. We are delighted to know that our team, the location, and the charm of the hotel made your stay so enjoyable. It means a lot to us to become your new favourite spot in Québec City, and we look f… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation
Poor and overpriced breakfast. Gelatinous and cold sausage. Overly sour waffles. Complete rip off for the price of the breakfast.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewNicely located in the old town, easy parking (as long as your car does not exceed the size of a mid-level SUV), size of the room. Very nice staff.
Would definitely benefit from a little TLC, looks a bit outdated (although well maintained).
Dear Olivier, Thank you for sharing your experience! We're happy to hear you enjoyed our prime location in Old Québec, the ease of parking, and especially the kindness of our team, that's something we truly take pride in. While our building carries a touch of the past, we see it as part of its charm. That said, we’re always keeping an eye on the details to ensure everything stays clean, functional, and welcoming. We hope to have the pleasure of hosting you again, Gabriel
Dear Olivier, Thank you for sharing your experience! We're happy to hear you enjoyed our prime location in Old Québec, the ease of parking, and especially the kindness of our team, that's something we truly take pride in. While ou… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe hotel was more than we expected, great location close to everything, room was clean and well decorated, bed comfortable and quiet. Bonus was on site parking which is very difficult to find in this area. Staff was very friendly and gave us great recommendations for dinner etc.
Dear Thomas, We’re so happy to have provided a stay that truly stood out for you. Finding convenient parking in the heart of the city can be a challenge, so we’re proud to offer that ease to our guests. Our team loves sharing insider tips to help you discover the best local dining and experiences, it’s all part of making your visit unforgettable. We can’t wait to host you again and continue making your trips exceptional. Warm regards, Gabriel
Dear Thomas, We’re so happy to have provided a stay that truly stood out for you. Finding convenient parking in the heart of the city can be a challenge, so we’re proud to offer that ease to our guests. Our team loves sharing insider tips … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean
Close to restaurants
Dear guest, Thank you for making us your go-to spot, it truly means a lot! We're glad you enjoyed the cleanliness and the convenience of being just steps away from great restaurants and local favorites. We always aim to offer a comfortable stay in the best possible location, and it’s wonderful to know it keeps you coming back. Looking forward to welcoming you again soon, Gabriel
Dear guest, Thank you for making us your go-to spot, it truly means a lot! We're glad you enjoyed the cleanliness and the convenience of being just steps away from great restaurants and local favorites. We always aim to offer a comfort… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewFriendly and helpful staff.
Nothing
Dear Kevin, Thank you for your perfect rating! We're thrilled to hear that our team left such a positive impression. Friendliness and helpfulness are exactly what we strive for. We hope to welcome you back again soon! Warm regards, Gabriel
Dear Kevin, Thank you for your perfect rating! We're thrilled to hear that our team left such a positive impression. Friendliness and helpfulness are exactly what we strive for. We hope to welcome you back again soon! Warm regards, G… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewFree coffee and lemon water! First floor is nice!
The bed is too soft and my room has a weird old moisture smells, so have to leave the window open for a while. AC is super loud
Dear guest, Thank you for your feedback. We're glad you enjoyed the free coffee, lemon water, and the welcoming atmosphere of the first floor, it's a space we’ve designed to feel both cozy and communal. We're sorry to hear that the bed wasn't to your liking and that the room had an unpleasant odor. We understand how disruptive that, along with a noisy AC, can be. Your comments help us pinpoint areas for improvement, and we’ll definitely follow up with our maintenance and housekeeping teams. We appreciate you staying with us and hope you'll consider giving us another try in the future. Warm regards, Gabriel
Dear guest, Thank you for your feedback. We're glad you enjoyed the free coffee, lemon water, and the welcoming atmosphere of the first floor, it's a space we’ve designed to feel both cozy and communal. We're sorry to hear tha… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation was very good........Staff was wonderful and attentive!
The hotel is long in the tooth. The hairdryer didn't work. The toilet ran 24/7. The run is dated, but very quiet.
Dear Ken, Thank you for your kind words about our staff and location, we're glad both made your stay more enjoyable. We hear your comments about the room’s condition and the maintenance issues, and we’ll make sure they’re addressed. Your feedback is appreciated and helps us improve. Best regards, Gabriel
Dear Ken, Thank you for your kind words about our staff and location, we're glad both made your stay more enjoyable. We hear your comments about the room’s condition and the maintenance issues, and we’ll make sure they’re addressed. Y… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewGreat location and lovely staff. We enjoyed the complimentary coffee and tea and the front patio.
The toilet in our room ran everytime you flushed and overall the bathroom had a disturbing odor. The walls were also quite thin.
Greetings! Thank you for your review. We would have loved to have received this comment during your stay, as I really want to know the room number, so that we can fix this issue! Please contact us, Thank you! Alexandre